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"Welcoming, pet friendly and excellent food in restaurant."

"Excellent stay as before, car park busy but found a space, staff wonderful and breakfast was superb. "

"A very central hotel. Very clean & staff were friendly and helpful. My one gripe is that when we were having late evening drinks in the bar, staff started tidying the room up around us & laying up for breakfast. It didn’t make us feel very relaxed or welcome to be there. That was a shame."

"Whole stay was excellent, rooms clean and spacious breakfast very good."

"Everything was wonderful, from the staff to the room. The pool, gym, and sauna were excellent. The breakfast was all fresh and the view was lovely."

"Needed more shampoo and body wash for two nights stay. Plus there was no cold air coming out from the air conditioning."

"The location of the hotel is good, close to city centre, railway station and The Barbican. Car parking is good and reasonable price. Reception is very welcoming and staff very helpful. Our double room seemed a little dated in furniture and underneath the desk were a lot of biscuit crumbs which then makes you think the room wasn’t cleaned properly. Reported to reception and they dealt with problem immediately. Bathroom also very dated and basic. Comfortable bed. Unfortunately the windows were of a poor quality and they rattled constantly through the night due to windy conditions. We didn’t eat at the hotel but the bar was very comfortable and welcoming. Overall disappointing but willing to stay again if standard of room could be improved."

"Went for wedding, was astonished at the route from hotel foyer to venue, especially with so many people attending. Found dining room food uninspired and breakfast cool even early."

"Excellent spa and swimming facilities, a highlight of our stay! Would come back just to use them again."