Airport Hotels, Sonoma County (STS)

"This was the worst hotel experience I’ve ever had. The rooms have no functioning bathroom vent fans at all. After a rushed shower, the room quickly filled with thick, musty steam, which saturated the rest of the suite. On top of that, the wall units had horrifically dirty filters, which had clearly never been cleaned. The air felt stale & unclean to the point that it was genuinely difficult to breathe. The front desk interaction was completely unprofessional. Instead of calmly resolving things when inquiring about bathroom ventilation, it escalated to the point of threats towards me. At one point I filmed the manager yelling at the staff member over the phone to “shut up!”, “be quiet!” & “stop talking now, you’re escalating it!” while the situation was unfolding, which says a lot about how things were being handled internally. I was then given a fan by the manager as a “solution.” Additionally, there were issues at check-in with deposit requirements that were not clearly disclosed during booking. That delayed me getting into my room until very late & added a lot of unnecessary stress. What makes this worse is that after everything, including documentation & follow-up, management has refused to take any accountability & is relying only on their own internal reports. This wasn’t just a minor inconvenience. It was a combination of poor room conditions, unclean air & completely mishandled customer service."

"Excellent stay in the heart of Santa Rosa!"

"Property was clean and located near shopping and is only a few minutes away from central Windsor. Five miles north is Healdsburg Easy parking. Breakfast in the morning but I liked KC Kitchen for breakfast and Grey Squirrel for coffee"

"We've been staying here for probably 30 years, and it's just not the same experience, even though I rate it highly. Here's what NOT to expect: Wifi on the 3rd or 4th floor that will stay connected; wine glasses and a wine bottle opener (even though you're in the wine country)-the front desk doesn't even have a bottle opener to borrow, and you have to go to the attached restaurant to borrow wine glasses, to be returned; an ice machine-you have to go to the front desk and ask for a zip-lock bag of ice; finally, an updated bed that doesn't have body furrows, along with only foam pillows that are massive and won't compress down. I've been talking to the G.M. about the wifi for years now, and it just never gets better. Great character and history. Quiet except if you're on Wilson; traffic is noisy with the window cracked. Great dining all around the hotel, and Aroma Coffee right across the street, so Railroad Square is worth it...especially with the light rail train that stops right there."

"Everything was excellent and easy during our stay. The staff were friendly and helpful and the property was very clean inside and out, and they allowed our dogs. Would definitely recommend,"

"Great place at a good price. We love the pool, jacuzzi & free breakfast. The rooms are clean and spacious."

"the rooms were spacious and the property felt clean, however the pool heater was down the entire time we were there. we were told the hot tub worked, but it was luke warm at best. unfortunately it was never fixed during our stay. we enjoyed the game room and the walk through the vineyard. the showers in the rooms seemed to all need updating (took a long time to warm up, sprayed wildly, bath stopper didn't function properly)"

"Breakfast menu was superb. Cured meats, cheese, cold cereals, sausage, eggs, potatoes, fresh fruits. Starbucks coffee, Tazo teas."

"Nice clean rooms and friendly staff. Pleasant place to stay. Very minor gripe - could have used more and softer pillows."