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"Very dissatisfied with the service. Description of the property was deceiving."

"AMAZING property. You receive your cabin location/code via text right before check in. The cabin was super nice and cozy. The kitchenette was nice and had utensils/cookware and a 2 burner stove. Each cabin comes with its own fire pit and firewood gets replenished everyday. You also receive a cute little smores kit to enjoy as well. Staff was SUPER helpful and were always a text/call away. Our second night I was having trouble starting our fire and Sergio stopped by and got our fire going for us. The area is just breathtaking and its a nice break from the stresses of urban living. Will definitely be coming back, was such a great experience staying here. Also the cabins are right in between Lake Arrowhead and Big Bear Lake so if you wanting to do some shopping or dining, they're not far away."

"This location uses photos of other neigheiboring facilities miss representing their location. There is no pool, especially not with slides, there was no breakfast like stated in the purchase of the room, there was a fire hazard in the room with how close the bed was to the fireplace, you could not even walk to the bathroom without stepping over the fire mantle, the "fold out couch" was actually a footon. The staff made no effort to correct a miss booking and stuck us in a tiny room, the only communication with them was over text and they never responded or resolved anything. The road is loud and right next to the property making it sound like it's next to a highway, there was no bar like stated and the "playground" was a safety hazard (they also show photos of a playground not on their site). And last how hard is it to have blinds that actually block light on the windows, we had zero chance to sleep in due to the room not being able to be closed up. The room at the very best was worth $50 a night and I'd hesitate to pay that. This was on of the shottiest "vacation resorts" I have ever been to. Would not recommend, go to one of the other ones in the area."

"The hotel is nice and clean. Great location near the lake. Very quiet and cozy. The coffee was good. Overall, the breakfast is not special."

"Same-day booking with same-day check-in. When we arrived, there was no office or property manager on site. We had to call to check in, which was easy enough, but their advertised 24-hour service was not accurate. There were no clean towels provided, so we couldn’t shower the first night. I didn’t get towels until the next day after driving to another property they manage to find someone in person. The WiFi password was also not provided, and no one answered calls or messages for hours. There were cleanliness and maintenance issues as well. The heater didn’t work, and there were used towels from previous guests left in the shower, which made us question how well the unit was cleaned. At checkout, I requested a 30-minute extension since my pregnant wife needed a bit more rest, but there was no response and we had to leave on time. Overall, not a good experience. Lower price or not, basic customer service, communication, and cleanliness should not be compromised."

"Great little property close to the town. Cool little fireplace. Everything worked well."

"No coffee machine in the room beside that it was a very good stay"

"No heater thats not good"

"I had to shovel three foot high snow 10 feet long to get to the front door. I also had to shovel another six feet to get to the stairs as well. Luckily I brought a shovel because if I hadn’t I couldn’t have gotten into the place. This was after being told the room wasn’t ready and was being worked on. Once inside it was a Time Machine back the 80s everything was extremely outdated. The only plus was location and view"