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"Easy check in, clean room and great service "

"I had to shovel three foot high snow 10 feet long to get to the front door. I also had to shovel another six feet to get to the stairs as well. Luckily I brought a shovel because if I hadn’t I couldn’t have gotten into the place. This was after being told the room wasn’t ready and was being worked on. Once inside it was a Time Machine back the 80s everything was extremely outdated. The only plus was location and view"

"This was my first time at a hotel in Big Bear, and I can’t wait to go again. There was an arcade for the kids, a bar for adults and walking distance to the Village. "

"It was great, brought my pet it was amazing night. Worth it will come again. "

"The lake view from our room, staff courteous, staff clearing paths of snow regularly, the kitchen to prepare healthy homemade meals, fun family activities in the game room."

"Melody at the front desk was amazing! It was snowy and she helped us above and beyond. The view was also amazing as well! One of the best spots in big bear! "

"Clean, warm, and beautiful space with everything you need. "

"Wonderful location, friendly staff, and clean room! Downtown is walkable and having a great restaurant at the Hotel was perfection! "

"It was perfect "