Double Room
Check availability

Reviews of Travelodge Heathrow Terminal 5

3 out of 5
Travelodge Heathrow Terminal 5
Calder Way Horton Road, Colnbrook, Slough, England

Reviews

6.6
Rating 10 - Excellent. 11 out of 92 reviews" "
Rating 8 - Good. 35 out of 92 reviews" "
Rating 6 - Okay. 27 out of 92 reviews" "
Rating 4 - Poor. 10 out of 92 reviews" "
Rating 2 - Terrible. 9 out of 92 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Courtney, Kandern, DE

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly. Good place for grabbing sleep before an early flight out of Heathrow terminal 5. Had a fire alarm go off (it was New Year’s Eve so you can guess why it went off) but staff did a great job following procedures and clearing us to quickly get back to our rooms. Only complaint is while there are USB outlets near the beds, the only outlets were across the room which is a problem for those of us who sleep with CPAP machines.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable stay. I had a good nights rest which was all I needed prior to my flight the same day.
Stayed 1 night in Dec 2018

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a quick pit stop before your flight the next day.
Stayed 1 night in Oct 2018

6/10 Okay

Jules, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities
Airport hotel
Arriving very late after delays and hours of travelling it would have been nice to be greeted by a friendly person rather than the sarcastic receptionist that we met! A polite question about where to park was greeted with a very surly sarcastic remark totally unneccessary! Room was fine but the bathroom was not great - there appeared to be a blood smear on the door and the toilet seat was loose and moved around. Bath/shower leaked all over the floor !
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absurd ten-pounds additional charge to check in before 2pm, even though rooms were cleaned and ready and available. Staff could not have been nicer, even offering to give a free coffee if we wanted to wait until 2pm, but they could not override the system. Wifi was also not free, which is crazy in this day and age. Everything else was fine and good value for money.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Painful to get there from Heathrow and back. took almost two hours as there was no bus. Had to take a cab and pay 25 GBP.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Basic
Very clean and basic.
Stayed 1 night in Sep 2018

8/10 Good

Regina

Very helpful staff.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed sorry I booked here.
Too far from airport to be described as T5 . Dead bug in room.
Stayed 1 night in Sep 2018

6/10 Okay

Isam

Good for overnight stay
Room is clean, comfortable bed, very basic, good for overnight stay, no room service, no phone in the room, poor wi fi , all services are contracted to outsider, if you have an issue you have to call each one.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night's sleep after landing. Basic accomodation. 300 min free wifi. No free breakfast
Stayed 1 night in Aug 2018

2/10 Terrible

Behshid

Poor facility
The shower did not have shower cap, or shower hose. It was impossible to take a shower and keep the hair dry. Did not have hand towel or soap either. They could not exchange dollars or euro for pounds. To buy a bus ticket I could not even use my visa or American Express card either, so they had me take a taxi to the airport.
Stayed 1 night in Aug 2018

10/10 Excellent

andorra, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport Hotel close to Terminal 5
Very friendly place to stay due to the atmosphere in the lounge downstairs. My room had very comfortable bed and bathroom with bathtub. Oh joy! There’s nothing better than soaking after long journey.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A nice and value for money hotel close to Heathrow Airport
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service
its nice but got given the disabled room which was a bit musty and all amenities where for me where a little low but would i suppose be perfect for some one in a wheel chair
Stayed 1 night in Jul 2018

4/10 Poor

Sumit

Disliked: Property conditions & facilities, room comfort
:( meh
Parking full, and lot dangerous to park. Room very basic. Soap missing.
Stayed 1 night in Jul 2018

2/10 Terrible

Maria, Dallas

Disliked: Staff & service, room comfort
Extremely bad experience. To begin this hotel is not connected with terminal 5 at all, next I reserved a 3 beds room, when a check in at midnight the attendant told me the do not have 3 beds room and want to send me to another Travelodge at my own expense. Since i barely have time for a nap and a shower i took a queen bed room. Also the room included continental breakfast and he said, he was not sure. I showed him that my confirmation was for 3 beds and continental breakfast and finally he said ok, you can have breakfast. Not recommended at all.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

jim, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heathrow Terminal 5 Hotel
Comfortable reasonably priced Hotel 10 mins fom LHR. The Taxi cost us 25 pounds from the airport and 12 pounds to return
Stayed 1 night in Jan 2018

6/10 Okay

Pad, Sydney

Liked: Cleanliness, staff & service
Cheap stopover after a late afternoon flight
Not bad, cheap, spacious enough room for family of 4 to crash, not to far from the airport terminal 5. It can get loud with airplane noise, extra beds weren't the most comfortable, but still managed to crash after a long day of traveling. Would stay again.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay if you need a spot near Heathrow. Staff was friendly and helpful, room was clean, breakfast was great.
Stayed 1 night in Nov 2017

6/10 Okay

john, Calgary AB Canada

Disliked: Property conditions & facilities
Hard to find
We drove around in circles to find the hotel poor directions on the web site hard to find even the entrance to the car park
Stayed 1 night in Nov 2017

8/10 Good

K, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find the bus to this hotel!!
Can’t complain about the hotel in general. Good price, decent room, good food. The people at night are very upbeat. Just make sure you know that’s there’s actually a bus going to this hotel. It’s not actually by terminal 5 of heathrow airport. It’s very very far. My first night in England and I had to walk to that hotel.
Stayed 1 night in Oct 2017

10/10 Excellent

monica, virginia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
I found this hotel online looking for something close to the airport and not too expensive. I stay there to and from my trip to Italy from USA. Easy access from terminal 3 and 5 with the train Heathrow express, I had to change for the terminal 4 but not so difficult. The bus Hoppa 57 at the exit of terminal 5 arrive just in front of the Hotel Travelodge terminal 5. The hotel offers nice big free breakfast from 5 in the morning and dinner with several dishes and affordable prices. The staff we were really friendly. I was travelling alone and felt really safe.
Stayed 1 night in Sep 2017

6/10 Okay

Izzy, Australia

Liked: Cleanliness
The name may say Heathrow but beware
Wi-Fi costs 3pound for 24 hour. It is in the middle of an industrial estate - only 2 buses per hour to and from airport. If you're late (because it takes ages to get to the airport) there is no bus and taxis are reluctant to travel there.
Stayed 1 night in Oct 2017

6/10 Okay

Jonni, Nova Scotia, Canada

Liked: Staff & service
Disliked: Cleanliness
Okay but not a first choice
If you thrill to the sound of jet engines soaring from a runway, you'll love this place. The super strong scent of air-freshener apparently masked the previous occupant's revels, barely hinted at by sticky red stains on the desk and an equally tacky bathroom floor. However, the young staff were polite, pleasant and helpful, which makes up for a lot of negatives in my experience. There is easy access to Terminal 5 and from there to other terminals, so a stay here is convenient for a stopover. Bring earplugs if sleep is a priority.
Stayed 1 night in Oct 2017

8/10 Good

Fed, Ingersoll, Ontario

Liked: Cleanliness, staff & service, room comfort
nice hotel close to airport.
Nice, comfortable and close to airport with convenient bus service. Could do with more than just one bath towel per person and the individual small soap and shampoo as provided in similar hotels in Canada.
Stayed 1 night in Oct 2017

2/10 Terrible

Andy, Indianapolis IN.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst hotels I've ever been in
Travel Lodge nickel and dime you to death for every single thing, and the place is a complete and total dump. They charge you £18 for a 1.5-mile bus ride to the terminal. Yes, that's correct, £18 for a bus ride. Then they wanted to charge me £10 to check my bags in 45 minutes early. I refused to pay, so I sat in the lobby for 45 minutes. They have the nerve to charge you some ridiculous amount for wi-fi which I refused to pay, they charge you for breakfast, which was not even ready by the time the bus left in the morning. The rooms DON'T EVEN HAVE PHONES, according to my friend, this is so it makes it more difficult to complain to the desk. The rooms are furnished like a 1970's era truck stop -- basically just a bed and a filthy bathroom. There is basically nothing within walking distance of the hotel, so without a car, you're trapped there, at the mercy of their overpriced cafeteria. The food quality is pretty grim, I've had better meals in a high-school cafeteria. Travel Lodges all over the UK are equally as bad. I seriously can't understand how this dump is still in business. DO NOT STAY HERE, DO NOT STAY AT A TRAVEL LODGE EVER!
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here. Drain backed up. Dirty carpet. Noisy.
Stayed 1 night in Aug 2017

8/10 Good

neerja, chandigarh india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apart from the hotel to be approachable from Heathrow where at times had to wait for the bus rest was all fine and stay was a comfortable one....
Stayed 5 nights in Aug 2017

8/10 Good

Stuart

Liked: Staff & service
Decent stay on the way or leaving Heathrow
Ideal for an overnight stay either arriving or leaving from Heathrow. It's nothing special but it provides a decent room to sleep, a bar for food and drink and staff that are helpful and pleasant. The breakfast was standard English fare, basically good. The price was competitive for the area, but you will need to take the Hoppa bus, which adds around 8-10GBP (leaves from T5 and T4 and is pretty quick - note that the Travelodge was on route H57 and not H59 as listed on the bus stand).
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

6/10 Okay

John, Mel.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & reasonably priced!
Pleasant stay after long wait for hopper bus! What a joke bus service.Almost 1 hour wait to hotel.10 pound one wsy per couple! Hotel is not near terminal 5. Breakfast is very good with ample variety Staff very obliging!
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveller

Disliked: Staff & service
Rooms were made to late around 4pm every day. Buffet breakfast was ok. Beds not very comfortable . staff touching bread when they should have wearing blue gloves as its a ready to eat food
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in, great breakfast close to the airport
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel and rooms smelt lovely. Staff very friendly and helpful. Restaurant very reasonably priced and good quality good. Good location. Had everything we needed and exceeded expectations.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
No free wifi by the airport
It was okay stay, no free wifi, only 30 minutes free wifi, that's it
Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced for a smelly dirty place in an imdustrial zone, there is nothing nearby. It should even drop "...Terminal 5" from its listing. It took a 25 pounds taxi ride to access this place from Terminal 4. The staff were very kind, friendly and helpful.
Stayed 1 night in Jun 2017

8/10 Good

jordan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

Ahmed, Ohio

Liked: Cleanliness, staff & service, room comfort
Hotel good for the price paid
Hotel only disadvantage is the price paid for shuttling , almost $13 for round trip per person to the Airport underground transportation in order to go to London or back to the airport if you make two trips to London like we did me and my wife one day cost $52 which can be added to the price of other hotel with free shuttle or fixed rate per stay . OK for one or two nights maximum .
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Easy access to airport, great breakfast
We are staying there for a night. Car park is 8£ and 5£ for the shuttle to airport
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay Close to Heathrow
I stayed at the hotel during a long layover at heathrow. Recommended for a short no frills stay.
Stayed 1 night in Jun 2017

8/10 Good

mary, dallas tx

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel
The hotel was nice but we did not get what we asked for. We reserved a room with two twin beds and were put in a room with a queen size bed and a rollaway. The rollaway was extremely uncomfortable.

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel foe travelers.
Stayed for only one night. Room was clean. Limited facilities,but understandable for hotel that is mainly used for travelers such as me that was only looking for a one night stay to catch a flight the next day. The breakfast was good . The bus to and from thr hotel was timely and convenient.

8/10 Good

Ralph, Washington State

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large, clean rooms. Plenty of space for luggage
Very handy to terminal 5 using the H57 Hoppa bus, which runs every 30 minutes. Dinner in restaurant was tasty but could have been a little bigger. Really, as far as London airport hotels go, excellent value for the money.

10/10 Excellent

Will, New york, Queens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the airport.
It was a nice and economic hotel close to the airport (10 mins). However, is actually cheaper and more convenient to stay at one of the airports right at the hotel such as the Sofitel Hotel. The main reason is because you always have to pay transportation ( 5 pounds pp) back and forth from the hotel to the airport just to go to city center. The money you save on the hotel you end up spending it on transportation :(

6/10 Okay

Mark, Canada

Liked: Staff & service
Inexpensive accommodations close to LHR Terminal 5
I needed somewhere inexpensive to stay, for 2 nights, close to the airport, for a side-trip I was planning. This hotel fit the bill. Easy to get to and from Terminal 5, which in turn gives you quick access to the Piccadilly line of London Underground. Check-in was easy. Check-out even easier (there's someone at reception 24/7, but you just drop your keycard in a box at the desk and go). Access to rooms is via a ground-floor elevator that requires your keycard to call an elevator. For the most part it was easy enough, but once or twice I couldn't get my card to bring the elevator down. Bed was clean and comfortable. Carpet around the feet of the bed looked like it hadn't been vacuumed weeks, maybe months. Rest of the carpeted areas were fine. Bathroom okay, except for the fact that the lip around the base of the shower and the shower curtain don't prevent a good deal of water from splashing out all over the bathroom floor. My booking threw in the all-you-can eat breakfast buffet. To their credit they do offer some vegetarian and vegan safe options (hash browns (seemed a bit undercooked), grilled tomatoes, vegan sausages, Heinz beans). Hot drink dispenser will do a variety of coffees. Juice dispenser for apple or orange. Cold cereal also available if I recall. Staff were friendly during what little contact I had with them.
Carpet around the feet of the bed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, good breakfast
The hotel was nice. The breakfast was eggs, gashbrowns, sausage etc. Nice to have more than a Danish and juice

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, good breakfast
I enjoyed the breakfast. It was more than just a Danish and juice. They had eggs, hashbrowns, sausage, etc

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The area is remote no nearby stores or place to eat. There is only a subway restaurant about 10 to 15 minutes walking. The lighting in the room is not good, cannot read, needs a brighter light. Breakfast is good.