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"While the staff members I encountered were friendly and pleasant, my experience was severely overshadowed by the unacceptable state of my room and a lack of follow-through from the management team. ​The Cleanliness Issues: We discovered several hygiene concerns that should have been caught by basic housekeeping: ​Dirty Linens: The bedsheets had a visible dried substance on them. ​Bathroom Hygiene: There was hair from a previous guest throughout the shower. ​Amenities: The refrigerator had not been wiped down and contained spills from prior use. ​The Service Failure: We reported these issues to the front desk and specifically requested that the sheets be changed and the room be cleaned. We returned in the evening to find that nothing had been addressed. Incredibly, the bed had been remade using the same dirty sheets, despite the stains being clearly visible through the fabric. ​Ultimately, we had to source clean linens and change the bed ourselves. ​Resolution: While I appreciate the verbal apology, being told the front desk "forgot" to relay the request does not rectify the situation. I paid for a clean, professional lodging experience and instead spent my time managing basic housekeeping tasks. Given that we spent our stay in "someone else’s filth," I would expect a formal response and a discussion regarding appropriate compensation for these sub-standard conditions."

"Can’t sleep do to the room upstairs keep moving plus the room next door the kids keep crying and slamming their door."

"Beautiful property"

"Clean room. Nice staff."

"Ok"

"The weekend staff was rude and had poor customer service... I went up to notify the front desk multiple times that we could not shower due to the water in the shower being scolding hot burning us and there was no cold water in the room.and was only able to shower once during our whole stay which was right before checking out "

"The staff was pleasant. After you check in you're on your own. They don't offer any just services. The property was nice at one time I'm sure. It needs some love."

"Great hotel for families because they have so many activities and pools. The restaurants were also great. "

"We loved our stay during Easter weekend, room was clean and spacious, staff was all welcoming and friendly. We enjoyed our time at the pool, the most sane chaotic family resort experience we have had thus far. We enjoyed the complimentary bikes, loved our dining experience at Tia Carmen- food was excellent. The cocktails at the bar were excellent. The pool food was pretty good for poolside service and came out quick. My only complaint would be that you must get up at the crack of dawn to find a pool chair as they are saved by families early in the morning and impossible to find if you arrive past 9am. We did get lucky after lunch time when a family left and booked a daybed for the following day to avoid this issue. I would say you must plan ahead if you want a comfortable spot by the pool when visiting on a busy weekend. Regardless we had an amazing stay and will definitely plan to come back soon as our son had an amazing time. "