All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Guest Services Manager on 10 May 2024
Dear Audrey, thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
Response from Guest Services Manager on 7 May 2024
Dear Gary, Thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
I only stayed for one night as I had a long layover. I didn’t use many of the facilities but I loved that it was so close to Pasir Ris Park which was a lovely walk in the evening. Hotel bed was very comfortable and big, the room was spacious and the view of the sea was great.
Alexandra
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 2 May 2024
Dear Alexandra, Thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
8/10 Good
Ng
28 Apr 2024
Ng
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 19 May 2024
Dear Ng, thank you for the positive review. We look forward to having you with us again!
2/10 Terrible
Kathy
27 Apr 2024
Kathy
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on 18 May 2024
Dear Kathy, Thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
Response from Guest Services Manager on 29 Apr 2024
Dear Abdallah, thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
10/10 Excellent
nayaab
24 Apr 2024
nayaab
Stayed 6 nights in Apr 2024
Response from Guest Services Manager on 14 May 2024
Dear Nayaab, thank you for the positive review. We look forward to having you with us again!
The staff was friendly and check-in was easy enough, given that we arrived around 11pm. The property is around a 15 min ride by taxi from Changi airport.
Our low rating for this property is due pre-dominantly to the fact that there was limited amenities provided in the room. There were no tissues or hand towels provided. Given the name D'Resort, we were expecting something a little more "resorty".
Ian
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 18 Apr 2024
Dear Ian, We appreciate that you have taken your precious time to share your valuable feedback with us as your comments are vital for us to continue to improve our accommodations and services.
10/10 Excellent
Alexis
Travelled with family, Travelled with family and small children
Great location. Mall near by for some shopping and food! Taxis available to explore as well
Alexis
Stayed 6 nights in Apr 2024
Response from Guest Services Manager on 17 Apr 2024
Dear Alexis,thank you for staying with us. We are delighted to hear of your positive experience at D'Resort and certainly look forward to having you with us again!
This property is big, so lots of walking. It being close to the shopping center and the airport was probably the only plus about this place. Once walked into the room, it was hot and humid. No AC - just a ceiling fan. No tissue paper available either. No toiletries. So if you don't have yout own, stop by the shopping center. This place is very cheap on their guests. Would not recommend.
Eva
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on 12 Apr 2024
Dear Eva, we appreciate that you have taken your precious time to share your valuable feedback with us as your comments are vital for us to continue to improve our accommodations and services. We would like to take this opportunity to clarify that aircon and ceiling fan are available in the standard quadruple room.
Response from Guest Services Manager on 12 Apr 2024
Dear Zainurrahman, Thank you for staying with us at D'Resort @ Downtown East. We are thrilled to hear of your wonderful recommendation and glad that you have enjoyed your stay with us. We look forward to welcoming you back soon!
The place is good and kids loved it. Need some more info of shops n stuff to do around.
SHYAM KUAMR
Stayed 4 nights in Apr 2024
Response from Guest Services Manager on 11 Apr 2024
Dear Shyam Kuamr, Thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
A good place to be in - the photos with the pool are for wild wild wet not the hotel, you have to pay for entry.
Alfred
Stayed 9 nights in Feb 2024
Response from Guest Services Manager on 5 Apr 2024
Dear Alfred, Thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
Clean and comfortable hotel with friendly staff and in such a great location. Highly recommend it, especially for families.
Matthew
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 27 Mar 2024
Dear Matthew, Thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
10/10 Excellent
Andrew
24 Mar 2024
Andrew
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 15 Apr 2024
Dear Andrew, Thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
More for families than solo travelers but still a nice comfortable stay .
Collete
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 18 Mar 2024
Dear Collete, thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
8/10 Good
Aaron
15 Mar 2024
Aaron
Stayed 3 nights in Mar 2024
Response from Guest Services Manager on 18 Mar 2024
Dear Aaron, thank you for the positive review. We look forward to having you with us again!
Great place for families. Beach is back of the property. Great for children who love water sports.
Bring sun block.
kuan
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 12 Mar 2024
Dear Kuan, thank you for staying with us. We are delighted to hear of your positive experience at D'Resort and certainly look forward to having you with us again!
Response from Guest Services Manager on 12 Mar 2024
Dear Chaminda, thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
Response from Guest Services Manager on 11 Mar 2024
Dear Gracia, Thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
Lots of amenities and activities for the young and old
Victor
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 12 Mar 2024
Dear Victor, thank you for staying with us. We are delighted to hear of your positive experience at D'Resort and certainly look forward to having you with us again!
8/10 Good
Mukesh
Travelled with family
9 Mar 2024
Remote location not close to smart. Long walk to room
Mukesh
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 11 Mar 2024
Dear Mukesh, We appreciate that you have taken your precious time to share your valuable feedback with us as your comments are vital for us to continue to improve our accommodations and services.
6/10 Okay
Xin Yee
4 Mar 2024
Xin Yee
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 25 Mar 2024
Dear Xin Yee, thank you for the review. We would appreciate if you could share more information with us so that we can improve on our service standards. Thank you for understanding and we look forward to hear from you soon.
This is the second time I stay here and I am very satisfied. The room is spacious, location is convenient, and the staff are very helpful!
Thu Trang
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 8 Mar 2024
Dear Thu Trang, Thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
Response from Guest Services Manager on 4 Mar 2024
Dear Amar, thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
8/10 Good
Amar
1 Mar 2024
Amar
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 4 Mar 2024
Dear Amar, thank you for the positive review. We look forward to having you with us again!
Response from Guest Services Manager on 27 Feb 2024
Dear William, thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
10/10 Excellent
Doug
24 Feb 2024
Doug
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 21 Mar 2024
Dear Doug, Thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
Property is well maintained and excellent amenities. Customer Service is good
Rosemarie
Stayed 3 nights in Feb 2024
Response from Guest Services Manager on 23 Feb 2024
Dear Rosemarie, Thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
Big room with 2 queen size beds, not like the usual Asian hotels.
Friendly staff, quick check in. Staff called a tax for us
Willem
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 23 Feb 2024
Dear Willem, Thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
Response from Guest Services Manager on 21 Feb 2024
Dear Joel, thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
6/10 Okay
Robert, Brisbane
Travelled with partner
20 Feb 2024
Hotel was difficult to find in complex.Taxi driver drove us to a different spot to disembark.Needed to walk over 1km and up a ramp in the heat to get to checkin area.My wife asked for a drink of water on arrival and she NEVER got it ! Had to wait until we got into the room to get a drink of water !! The area at checkin was very quiet with 3 girl agents behind the desk.No one was forthcoming to check us in ?! Also front area had orange peel scattered around the floor also oranges slices just lying on the tile floor with no one attempting to clean it up..?? Very Odd !
Robert
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 20 Feb 2024
Dear Robert, we appreciate that you have taken your precious time to share your valuable feedback with us as your comments are vital for us to continue to improve our accommodations and services. Thank you for the opportunity to clarify that the peeled oranges are a part of the Lion Dance that we celebrate during Chinese New Year. Thank you for your understanding.
What i didn't like is the parking fee i need to pay, since i m stay so why do i need to pay for parking.
Hong Bee
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 20 Feb 2024
Dear Hong Bee, We appreciate that you have taken your precious time to share your valuable feedback with us as your comments are vital for us to continue to improve our accommodations and services.
10/10 Excellent
Teo
18 Feb 2024
Teo
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 20 Feb 2024
Dear Teo, Thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
Response from Guest Services Manager on 20 Feb 2024
Dear Dawn, Thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
The hotel staff were very nice. Our room was huge! Bedroom and washroom was very clean. The air conditioning can get very cold which was a plus! Only thing that can be improved is to have some sort of mirror in the bedroom. The lighting in the washroom was very dim and it was hard to see in that mirror.
Kyle
Response from Guest Services Manager on 13 Feb 2024
Dear Kyle, Thank you for staying with us at D'Resort @ Downtown East. We appreciate your positive suggestion, which is indeed important to us. We will take your suggestion into consideration and review it as part of our ongoing efforts to improve our overall guest experience. Once again, we thank you for your invaluable feedback and we look forward to receiving your continuous support.
Response from Guest Services Manager on 13 Feb 2024
Dear Asif, Thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
10/10 Excellent
Keerthiha
7 Feb 2024
Keerthiha
Stayed 2 nights in Aug 2023
Response from Guest Services Manager on 9 Feb 2024
Dear Keerthiha, Thank you for staying with us. We are delighted to hear of your positive experience at D'Resort and certainly look forward to having you with us again!
10/10 Excellent
David
Travelled with family, Travelled with family and small children
Stayed here for a quick sleepover before flying out the next morning. Easy enough to get to from the airport and the lady who assisted us check in (late at night) was lovely and helpful. Room was quirky and the kids loved the bunk bed. Nice touch having a puzzle for kids where the answers acted as the combination to a padlock on a treasure chest in the room which had free goodies inside. We managed to crack it before we left at 6am ;)
Would love to come back and stay for longer as water park and facilities looked very cool.
David
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 25 Jan 2024
Dear David, Thank you for staying with us. We are delighted to hear of your positive experience at D'Resort and certainly look forward to having you with us again!
Response from Guest Services Manager on 25 Jan 2024
Dear Gwantae, we sincerely apologize for your recent stay experience. Please be assured that the Management takes a very serious view in maintaining and uplifting the service standards of the resort. We would appreciate if you could share more information with us so that we can investigate the mentioned matters. Thank you for understanding and we look forward to hear from you soon.
8/10 Good
Abigayl
Travelled with family, Travelled with family and small children, Travelled with group
22 Jan 2024
Liked: Cleanliness, staff & service, amenities
Everything’s good so far except for our room that’s different from what we originally booked, but they’re able to accommodate it. We just had to wait for it to be ready. We didn’t get a chance to try their waterpark. Hopefully next time when we go back again. Thanks!
Abigayl
Response from Guest Services Manager on 24 Jan 2024
Dear Abigayl, thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
10/10 Excellent
Loday
21 Jan 2024
Loday
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 23 Jan 2024
Dear Loday, Thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
10/10 Excellent
Joan
17 Jan 2024
Joan
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 19 Jan 2024
Dear Joan, Thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
Response from Guest Services Manager on 15 Jan 2024
Dear Sangeetha, thank you for the review. We look forward to having you with us again!
8/10 Good
Michael, Sheffield Lake
Travelled with family and small children
10 Jan 2024
Liked: Amenities
If you have a layover in Singapore, this is the perfect spot. We had 20 hours, so took the 10 minute cab ride to the hotel, spent the day at the water park, and returned to Changi that evening. Perfect layover. Hotel is perfectly situated in the park.
Michael
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on 11 Jan 2024
Dear Michael, thank you for staying with us. We are delighted to hear of your positive experience at D'Resort and certainly look forward to having you with us again!
8/10 Good
Heidi
Travelled with family
10 Jan 2024
Liked: Cleanliness, staff & service, amenities
It is closer to Singapore's airport. It is close to the beach.
Heidi
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on 12 Jan 2024
Dear Heidi, thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!
Response from Guest Services Manager on 18 Apr 2024
Dear anala, Thank you for staying with us at D'Resort @ Downtown East. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon!