Check in:
Very inefficient (queues weren't long but each person took so long) and slow. Staff was polite though.
Rooms:
Hear there are recently renovated rooms and those that haven't been renovated yet. Was lucky to get a renovated one. Corridor reeked of smoke (on a non smoking level) but room was fine and clean. Very basic and pretty small. Bed was not comfortable though - instead of a queen bed, 2 twin beds was simply just pushed together with a bedsheet on top (be ready to fall into the hole in between, or be poked by the uneven corner, if you're sleeping in the middle.)
Service:
Staff are friendly and nice and they go the extra mile where they can (provided a cake for anniversary, appreciated). But basic on essentials (eg. Ice is chargeable at $5).
Breakfast:
Not worth the added cost. Basic (bread, yogurt, cereal, with one main of choice); really nothing special (you'd definitely get much better value going out for a traditional local breakfast), and a little slow (you can see staff trying their best though).
Location:
For drivers, note that you have to come in from Orchard road. Google maps will lead you to Claymore road which you will not be able to access the hotel from. The carpark has an awkward entrance, is small and lots next to walls are ridiculously tight. Central but no longer the heart of Singapore.
Overall:
Alright if you're just looking for a regular stay. Nothing exceptional.