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"The rooms are clean but could desperately use a new paint job and some new dry-wall. Everything is rather sparse. You don't get a bottle of water and need to fill a carafe up down the hall. The carafe is larger than the dispenser though and the water pressure very low, so you stand there for 3 minutes holding the carafe as it slowly fills. No top is provided for the carafe. They clean rooms on a 3 day rotation, so if you miss your day because you have a "do not disturb" sign on your door, they won't be back for 3 more days. The showers sre terrible when it comes to regulating the temperature of the water. It is very slow to adjust (about 2 minutes) and it just gets hotter and hotter until it is scalding. The restaurant, lobby and lounge areas are fine. It is well located with plethora of shops and restaurants ranging from haute-cuisine food and designer shops, to very low priced stores and local food stalls in the plaza where you can get a meal for 5 Singaporan dollars. Take note of themprices though as in some local shops and restaurants, there is local and tourist pricing. If you tire of thenlocal fare, there is a Burger King, McDonalds, and Kentucky Fried Chiken across the street. A note about KFC, the chicken pieces are a lot larger than.in North America."

"Very clean comfortable room & bed Staff was excellent "

"We were concierge level and the lounge staff was fantastic, "

"Great hotel with lovely spacious bedrooms. Perfect to stay over for an early morning flight and very accessible by the metro. I would definitely recommend. "

"The staff were lovely and location is extremely central"

"Such poor customer service."

"Air conditioning is working well ,staff are very friendly. Breakfast is good for variety of foods. Room service girl is very helpful and did a great job."

"We love this hotel and have stayed before. Rooms are comfortable and clean, staff friendly, close to MRT and Clarke Clarke Quay, breakfast caters to all tastes with plenty to choose from. Down side is that this hotel is showing its age and money needs to be spent (ie. bathrooms, we had shower head that faced into the wall and couldnt be corrected, which we noted at check in. Power points were loose and pose risk). We ate at Blue Potato and my chicken satay was not cooked properly (raw in centre). "

"Staff were all friendly and shop right next to hotel entrance which was highly convenient "