Dear Kayla, Thank you for reviewing your recent stay; we value each of your comments. We apologize for the inconsistency between the described services and your experience. Your feedback regarding the breakfast offering and the lack of essential amenities is concerning. We strive to provide a comfortable and convenient stay for all our guests, and we regret that we fell short of your expectations. Rest assured, we are actively sharing the issues you have raised to ensure improvements are made. We hope to serve you better in the future.Sincerely,Hotel Management

Dear Jorge, Thank you for taking the time to review our hotel. We are glad your stay was satisfactory; however, we apologize for the slow internet connectivity in your room. Our service provider has been made aware of the issue, and we thank you for bringing this to our attention. It was a pleasure hosting your visit, and we hope to see you again whenever you return to the city.Sincerely,Hotel Management

Dear Donald, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and places where we can improve. It is nice that you had a satisfactory stay. However, we are sorry for your disappointment with our breakfast choices not to your expectations, and we will share your comments with the person for improvement. Considering our helpful staff, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Valerie, We are thrilled to hear that you had a phenomenal experience with the staff at Extended Stay America! Providing excellent service is our priority, and we are delighted that our team met your expectations. Thank you for acknowledging their efforts, and we look forward to welcoming you back for another wonderful stay soon!Sincerely,Hotel Management

Dear Guadalupe, Thank you for choosing us. We are sorry for the frustrations caused on arrival. We regret the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Our motto is to keep guests happy. Please return, and we welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management

Dear Joshua, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We welcome another opportunity to show you the outstanding stay you deserve, and we hope to welcome you back again soon. Sincerely,Hotel Management

Dear Patricia, Thank you for your kind feedback about your stay at Extended Stay America. We're pleased you found our location convenient and appreciated our pet-friendly policy. Your satisfaction is important to us, and we're glad that you also enjoyed our clean accommodations. However, we regret our complimentary grab-and-go breakfast fell short of your expectations. We will share this with the appropriate individuals to explore ways for future enhancements. Thanks again for being our guest; we hope to welcome you back soon for another pleasant stay.Sincerely,Hotel Management

Dear William, Thank you for choosing our hotel for your accommodations. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again.Sincerely,Hotel Management

Dear Wilma, Thank you for taking the time to evaluate your stay. We appreciate your feedback and are always looking for ways to improve. Your feedback is valuable to us and allows us to address areas where we can improve. We will look into this with our team. We hope your next stay is outstanding in every respect.Sincerely,Hotel Management

Dear Jorge Juan, We apologize for the inconvenience you experienced with the internet connectivity during your stay. Your feedback is valuable, and we understand the importance of reliable internet services. We will address this matter promptly to ensure a more satisfactory experience for our guests in the future. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management

Dear Cindy, We are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Sincerely,Hotel Management

Dear Guest, Thank you for choosing our hotel and telling us about your experience. We are delighted to read that you enjoyed most of your stay, from our clean accommodations to your interactions with our excellent team, and we appreciate you for mentioning our pet-friendly environment. It was our pleasure to host you during your time in Los Angeles. We look forward to your next visit.Sincerely,Hotel Management

Dear Maria, Thank you for choosing to stay with us on short notice, and we're relieved you found our hotel quite comfortable. However, we apologize for the inconvenience caused by the noise from the water pipes when the top floor was using the restroom or showering. Your feedback is valuable, and we will address this issue with our maintenance team to ensure the problem is resolved promptly. We appreciate your understanding and hope that you had an overall positive stay despite this. It was a pleasure hosting you, and we look forward to your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Charlene, Thank you for sharing your feedback. We apologize for any inconvenience regarding the limited amenities, breakfast offerings, and room supplies during your stay. Your comments are important to us, and we will address these areas to enhance the overall guest experience. We appreciate your understanding and hope to have another opportunity to provide you with an improved stay in the future. Your satisfaction is our priority.Sincerely,Hotel Management

Dear Natasha, We deeply regret the challenges you faced during your recent stay. Please accept our sincere apologies for the inconvenience and frustration caused by the check-in process and the condition of the room. Your feedback is invaluable, and we are actively addressing the issues raised to enhance our services. We understand your disappointment and are committed to making the necessary improvements. We hope you will consider giving us another chance to provide you with the positive experience you deserve. Your satisfaction is our priority, and we appreciate your understanding.Sincerely,Hotel Management

Dear David, Thank you for staying with Extended Stay America and taking the time to share your review. We are glad everything went well with your check-in and that you were satisfied with our location. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit, and we're glad we could make that happen for you. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Juan, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. It is our goal to deliver excellent value at a great price, so it is wonderful to know this was your experience. We are perfect because of fresh and comfortable accommodations, excellent customer service, and complementary features. We appreciate your business and hope to welcome you again the next time you're in the area.Sincerely,Hotel Management

Dear Yvonne, Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Gary, Thank you for sharing your experience with us. We are sorry to hear our services and amenities exceeded your expectations. Dishes for each guest suite are kept at the front desk to ensure cleanliness. Hair dryers are also available at the front desk and are complementary. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your mattress uncomfortable. Our front desk is always available and happy to make you comfortable. We have shared your comments with our team to ensure clear communications in the future. Thank you once more, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Guest, We at Extended Stay America greatly appreciate your kind comments and excellent rating. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. It is nice to read that you thoroughly enjoyed the comforts of our suites and our location was perfect for your visit. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely,Hotel Management