See all properties

G&Z Bliss D'Angkor Suites

4.0 star property
Central hotel connected to the convention centre in Siem Reap with free parking

Choose dates to view prices

Photo gallery for G&Z Bliss D'Angkor Suites

Outdoor pool, open 9:00 AM to 9:00 PM, free pool cabanas, pool umbrellas
Lobby sitting area
Front of property
Suite Double Pool Access - Free Airport Pick Up | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • Pool
  • Spa
  • Parking included
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite Twin Pool Access - Free Airport Pick Up

Suite Twin Pool Access - Free Airport Pick Up | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite Twin Pool Access - Free Airport Pick Up

Highlights

Balcony
Separate dining area
Individually furnished
Air conditioning
Flat-screen TV
Pillow menu
Egyptian cotton bed sheets
Separate bedroom
  • 40 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Four Bedroom Suites With Balcony Pool View - Free 2 Way Airport Transfer

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Four Bedroom Suites With Balcony Pool View - Free 2 Way Airport Transfer

Highlights

Balcony
Separate dining area
Individually furnished
Air conditioning
Flat-screen TV
Pillow menu
Egyptian cotton bed sheets
4 bedrooms
  • 128 sq m
  • Sleeps 10
  • 2 King Beds and 4 Single Beds

View all photos for Three Bedroom Suites With Balcony Pool View - Free 2 Way Airport Transfer

Three Bedroom Suites With Balcony Pool View - Free 2 Way Airport Transfer | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Three Bedroom Suites With Balcony Pool View - Free 2 Way Airport Transfer

Highlights

Balcony
Separate dining area
Individually furnished
Air conditioning
Flat-screen TV
Pillow menu
Egyptian cotton bed sheets
3 bedrooms
  • 120 sq m
  • Sleeps 8
  • 3 King Beds

View all photos for Deluxe Twin Balcony Pool View - Free Airport Pick Up

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Deluxe Twin Balcony Pool View - Free Airport Pick Up

Highlights

Balcony
Separate dining area
Individually furnished
Air conditioning
Flat-screen TV
Pillow menu
Egyptian cotton bed sheets
Separate bedroom
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite Double Pool Access - Free Airport Pick Up

Suite Double Pool Access - Free Airport Pick Up | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite Double Pool Access - Free Airport Pick Up

Highlights

Balcony
Separate dining area
Individually furnished
Air conditioning
Flat-screen TV
Pillow menu
Egyptian cotton bed sheets
Separate bedroom
  • 37 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Family With Garden Pool View - Free 2 Way Airport Transfer

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite Family With Garden Pool View - Free 2 Way Airport Transfer

Highlights

Balcony
Separate dining area
Individually furnished
Air conditioning
Flat-screen TV
Pillow menu
Egyptian cotton bed sheets
Separate bedroom
  • 45 sq m
  • Sleeps 3
  • 1 Large Single Bed

View all photos for Deluxe Double Balcony Pool View - Free Airport Pick Up

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Deluxe Double Balcony Pool View - Free Airport Pick Up

Highlights

Balcony
Separate dining area
Individually furnished
Air conditioning
Flat-screen TV
Pillow menu
Egyptian cotton bed sheets
Separate bedroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Chocolate Road, Sala Kamreuk, Siem Reap, 17254

What's nearby

  • Old Market Area - 10 min walk - 0.9 km
  • Pub Street - 12 min walk - 1.0 km
  • Angkor Night Market - 17 min walk - 1.5 km
  • Siem Reap Royal Residence - 3 min drive - 2.3 km
  • Angkor National Museum - 3 min drive - 3.1 km

Getting around

  • Siem Reap Angkor Intl. Airport (SAI) - 58 min drive

Restaurants

  • โ€ชKhmer Grill Coffee & Bar - โ€ฌ7 min walk
  • โ€ชCuisine Wat Damnak - โ€ฌ2 min walk
  • โ€ชStreet 27 Restaurant - โ€ฌ9 min walk
  • โ€ชChocolate Gardens - โ€ฌ6 min walk
  • โ€ชUrban Tree Hut - โ€ฌ8 min walk

About this property

G&Z Bliss D'Angkor Suites

Upscale hotel near Old Market Area
Located close to Pub Street and Angkor Night Market, G&Z Bliss D'Angkor Suites provides a free return airport shuttle, a poolside bar and a corner/local shop. Treat yourself to spa services, such as a manicure/pedicure, a body scrub or a body treatment. The on-site local and international cuisine restaurant, Restaurant, offers lunch, dinner and happy hour. Stay connected with free in-room WiFi, and guests can find other amenities, such as a rooftop terrace and shopping on-site.
Other perks include:
  • An outdoor pool with free cabanas, sunloungers and pool umbrellas
  • Free self-parking
  • Free bike hire, express check-out and express check-in
  • A front desk safe, concierge services and a lift
Room features
All guest rooms are individually furnished, and include comforts, such as premium bedding and pillow menus, in addition to perks, such as laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Jetted bath, rainfall showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Balconies, separate dining areas and highchairs

Languages

Chinese (Mandarin), English, Khmer

Similar properties

Hot springs

GZ Premier Luxury Residence and Spa

  • Pool
  • Hot tub
  • Spa
  • Parking included
GZ Premier Luxury Residence and Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Restaurant

Things to do

  • Free bicycle rentals
  • Helicopter/aeroplane tours
  • Outdoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub or rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

G&Z Bliss D'Angkor Suites Hotel Siem Reap
G&Z Bliss D'Angkor Suites Hotel
G&Z Bliss D'Angkor Suites Siem Reap
G&Z Bliss D'Angkor Suites
G&Z Bliss D'Angkor Suites Hotel
G&Z Bliss D'Angkor Suites Siem Reap
G&Z Bliss D'Angkor Suites Hotel Siem Reap

Frequently asked questions

Does G&Z Bliss D'Angkor Suites have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

Is G&Z Bliss D'Angkor Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at G&Z Bliss D'Angkor Suites?

Self-parking is free at this property.

What time is check-in at G&Z Bliss D'Angkor Suites?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at G&Z Bliss D'Angkor Suites?

Checkout is at noon.

Does G&Z Bliss D'Angkor Suites provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is G&Z Bliss D'Angkor Suites located?

Located in the heart of Siem Reap, this hotel is within a 15-minute walk of Old Market Area and Pub Street. Angkor Night Market and Royal Garden are also within 1 mi (2 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

G&Z Bliss D'Angkor Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 16 out of 30 reviews
Rating 8 - Good. 6 out of 30 reviews
Rating 6 - Okay. 3 out of 30 reviews
Rating 4 - Poor. 4 out of 30 reviews
Rating 2 - Terrible. 1 out of 30 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Tin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for 2 nights and totally disapoited about the services, especially very bad management: 1. The room is not available for check in time at 2:pm. 2. Staff gave me the room with the door cannot blocked and i didnt know that situation Toilet very smell and bed room to loudy because of laundry room next door. I didnt get any appologized about that. 3. The manager guy named Peter.. he very rude and always argue with customer. I lost my credit carrd and i need him to find out best solution for me to pay for the room. I asked him whether the hotel can charge my credit card i put on bk.com or not. He said cannot but actuallly it possible. Bแบฝcause of him, i late for the bus. And he didnt do anything even say sorry
Stayed 1 night in Nov 2018

6/10 Okay

Julitta

Stayed 7 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Fint hotel. Meget hรฅrd seng og ikke det mest spรฆndende.
Stayed 3 nights in Jan 2020

6/10 Okay

corrado

Disliked: Cleanliness, staff & service
No comment. Al checkin niente salvietta e drink di benenuto. Arriviamo alle 14 ci asegnano una camera che puzza si muffa e formaggio. Ce la siamo fatta cambiare ma abbiamo dovuto aspettare un ora. Al checkin mi hanno perso la carta di immigrazione. Siamo stati 3 notti non hanno cambiato asciugamani e nemmeno rifornito di shampo e sapone. Le pulizie sia in camera che nelle parti comuni lasciano a desiderare. Abbiamo visto anche dei topi. La colazioni alle 6 non e pronta. scendi....e devono ancora preparare le cibarie. Non ci tornerei assolutamente. Personale c e ma e svogliato e fa gran poco.
Stayed 3 nights in Jan 2020

4/10 Poor

Nicolas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trรจs dรฉcevant!!

Chambres et infrastructures sales, service mรฉdiocre. Nous avons dรป prendre nos douches en tongs tellement lโ€™รฉtat du sol de la douche (et le reste) รฉtait suspicieux!! Draps sales, pas de papier toilette ni bouteilles dโ€™eau dans la chambre. Seule la piscine est correcte et appelle ร  la dรฉtente... Sauf que les transats sont tellement sales quโ€™on ne peut sโ€™y asseoir sans se salir et quโ€™il a fallu attendre une 30aine de minutes pour avoir des serviettes qui finalement ont รฉtรฉ rรฉcupรฉrรฉes dans des chambres voisines!
Stayed 2 nights in Dec 2019

8/10 Good

DOHYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ํ•œ๊ตญ์‚ฌ๋žŒ์„ ์œ„ํ•œ ์ˆ™๋ฐ•ํ›„๊ธฐ

1.์…”ํ‹€๋ฒ„์Šค์ด์šฉ๋ฐฉ๋ฒ• ๋จผ์ € ํ˜ธํ…”์— ๋„์ฐฉํ•˜๊ธฐ ์œ„ํ•ด์„œ๋Š” ํ˜ธํ…”์Šค ๋‹ท์ปด ์˜ˆ์•ฝํ•˜๋ฉด์„œ ๊ณตํ•ญ์—์„œ ์…”ํ‹€๋ฒ„์Šค ์‚ฌ์šฉํ•˜๊ฒ ๋‹ค๊ณ  ๋ฉ”์‹œ์ง€๋ฅผ ๋‚จ๊ฒจ๋†”์•ผํ•จ. ํ˜ธํ…”์— ์ธ์›์ด๋ž‘ ์ด๋ฆ„์„ ๋งํ•˜๊ณ  ๋ฐ๋ฆฌ๋Ÿฌ๊ฐ€๊ฒ ๋‹ค๋Š” ์—ฐ๋ฝ์„ ๋ฐ›์œผ๋ฉด ๊ณตํ•ญ ๋กœ๋น„๋กœ ๋‚ด ์ด๋ฆ„์„ ๋“  ๊ธฐ์‚ฌ๊ฐ€ ๋งˆ์ค‘๋‚˜์™€์žˆ์Œ 2. ํ˜ธํ…” ์ˆ˜์ค€ ๋ฌผ์ด ์ž˜ ์•ˆ๋‚ด๋ ค๊ฐ€๊ณ  ํƒ€์›” ๋“ฑ์ด ๊ทธ๋ ‡๊ฒŒ ์ƒˆ๊ฒƒ ๊ฐ™์ง„ ์•Š์Œ, ์นซ์†” ๋น„๋ˆ„ ๋ฉด๋„๊ธฐ ๋“ฑ์€ ๋‹ค ์ •์ƒ์ ์œผ๋กœ ์ œ๊ณต๋จ ์ƒดํ‘ธ๋ž‘ ๋ฆฐ์Šค๋Š” ์žˆ์ง€๋งŒ ๊ตฌ๋ถ„ํ•˜๊ธฐ ์–ด๋ ค์›€ 3. ์œ„์น˜ ๊ฑธ์–ด์„œ ๋‹ค๋‹ˆ๋ฉด ๋ฐค์—๋Š” ์กฐ๊ธˆ ๋ฌด์„œ์šด ๋Š๋‚Œ์ด ์žˆ์Œ ๊ฑธ์–ด์„œ ํŽ ์ŠคํŠธ๋ฆฌํŠธ๊นŒ์ง€ 15๋ถ„์ •๋„ ์†Œ์š”๋จ
Stayed 4 nights in Dec 2019

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place to stay

It's relaxing and very good! Very nice and clean place!
Stayed 3 nights in Oct 2019

8/10 Good

Aussie, Melb

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and fun - special mentiin to Huon and Vinchet who were very helpful and good fun.
Stayed 2 nights in Sep 2019

10/10 Excellent

MITCHELL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Good room size and bed. Good breakfast and pool.
Stayed 4 nights in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this two star hotel.

Pros Great airport pick up service. They were really friendly! Cold towel and water in the car. Arrived back from temples 5 mins after breakfast finished and still served us breakfast. Pool is a nice space. Changed our room when one became available. Leaving on the night bus so didnโ€™t want to carry luggage. They kept it for us. Cons Wrong room - booked a pool room only to be told that they were all full. Toilet/bathroom smelled like sewage - this smell spread throughout the room. Happy hour drinks - none of the drinks we fancied! Aircon not cool! Shower was scolding hot. Took them 15 hours to collect laundry. Bedding and towels clean but robes/slippers/bath mat dirty. Check out process difficult! Tried to charge for room (paid in advance). Charges to the restaurant were on our room - daiquiri? And food. We only ate the breakfast included in room fee. Took ages to get these wrong charges taken off.
Stayed 2 nights in Apr 2019

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel trรจs compรฉtent et trรจs serviable , l'hรดtel est trรจs propre et bien placรฉ , sa trรจs belle piscine est bien apprรฉciรฉe aprรจs la visite des temples.
Stayed 6 nights in Mar 2019

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff! They helped me get a driver and tour guide and some laughs:)
Stayed 2 nights in Mar 2019

8/10 Good

BYEONGHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind staff and nice facilities,
Stayed 2 nights in Mar 2019

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trip to siem

Nice hotel very comfortable and clean and just like the pictures, if not better. In easy reach of restaurants and bars. The food in the hotel was good and the bar not expensive.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very attractive property, very welcoming. Just 20 metres on a dusty road the minimal inconvenience when walking.
Stayed 2 nights in Mar 2019

10/10 Excellent

aharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it

Highley recommended. Very clean, good value for money, pool is excellent. Staff are friendly and nothing is too much trouble. The hotel is very modern and new. One of the best hotels we have stayed at thank you to you all i will definitely visit agan.
Stayed 2 nights in Mar 2019

4/10 Poor

Disappointed, Thailand

Liked: Staff & service
Disliked: Property conditions & facilities
The rock hard mattress, nauseating sewer gas coming up through the shower drain, and diesel exhaust from the emergency generator ruined our stay.
Stayed 3 nights in Feb 2019

10/10 Excellent

aharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

๋‹ค์‹œ ์™€๋„ g&z! ๊ฐ•์ถ”!

ํ˜ธํ…” ์ฒญ๊ฒฐ๋„๋Š” ์šฐ์ˆ˜ํ–ˆ์Šต๋‹ˆ๋‹ค! ๋งค๋ฒˆ ์•„์นจ๋งˆ๋‹ค ํ˜ธํ…” ์ง์›๋“ค์ด ์—ด์‹ฌํžˆ ๋‹ฆ์œผ์‹œ๋”๋ผ๊ตฌ์—ฌ! ํ˜ธํ…” ๋‚ด ์นจ๋Œ€ ์ˆ˜๊ฑด ๊ฐ€์šด ๋ชจ๋‘ ๊น”๋”ํ•˜๊ตฌ์š”! ๋ฌด์—‡๋ณด๋‹ค๋„ ํ˜ธํ…” ์ง์›๋“ค์˜ ์„œ๋น„์Šค๊ฐ€ ์šฐ์ˆ˜ํ–ˆ์–ด์š”ใ…  ์ €ํฌ๊ฐ€ ๊ฐ€๋ฐฉ์„ ๋„๋‘‘๋งž์•˜๋Š”๋ฐ ์ž๊ธฐ ์ผ์ฒ˜๋Ÿผ ๋‹ค๋“ค ์ฒ˜๋ฆฌํ•ด์ฃผ์‹œ๊ณ  ํ•ญ์ƒ ์นœ์ ˆํ•˜์…จ์–ด์š”! ํ˜ธํ…” ์ฃผ๋ณ€์— ํŽ์ŠคํŠธ๋ฆฌํŠธ ์žˆ์–ด์„œ ๋†€๊ธฐ๋„ ์ข‹๊ณ  ์ ๋‹นํ•˜๊ฒŒ ๊ฑฐ๋ฆฌ๋ฅผ ๋‘๊ณ  ์žˆ์–ด์„œ ์กฐ์šฉํ•˜๊ธฐ๋„ ํ–ˆ์–ด์š”!! ๋‹ค์‹œ ์บ„๋ณด๋””์•„ ๋†€๋Ÿฌ๊ฐˆ๊ฑด๋ฐ ๊ทธ๋•Œ์—๋„ ์ „ ์ด ์ˆ™์†Œ ๋จธ๋ฌผ๊ฒ๋‹ˆ๋‹ค~ ๋ชจ๋‘์—๊ฒŒ ์ •๋ง ์ถ”์ฒœํ•ด์š”!! ๊ตฟ๊ตฟ I recommend this hotel. Hotelโ€™s crews are so kind and hotel service is good!
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating. Pool side bar service was
Stayed 8 nights in Feb 2019

10/10 Excellent

KASTYTIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SUPERB!!! THANKS!!!

SUPERB!!! SUPERB!!! SUPERB!!!
Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveller

Poor location down unlit, unnamed road, dangerous at night. Very friendly but unprofessional staff. As asked I sent message to request free transportation from airport but after a week didnt get an answer so phoned the hotel number. This was answered by a very rude guy who said he couldnt help us as it was his day off and insisted I phoned another number but no-one ever answered so I found 2 other numbers for the hotel on Facebook but no answer again. Finally sent complaint to their reservations email and got confirmation of transfer. Arrived at hotel and checked into wrong room with single beds and not double as requested but decided to accept it. On booking we got confirmation of new year eve dinner but hotel wanted another 100 dollars etc. Didnt argue as didnt want to go anyway.. Room fairly clean but housekeeping only turned up once in 3 days to clean so had to go out and buy all amenities including toilet roll etc. Complained to reception who apologised and promised to correct but never did. First morning at breakfast waited 30 minutes to get coffee followed by awful cold American breakfast. Tables not prepared and had to ask for cutlery, sugar, milk, salt, pepper and napkins which was not easy as waitress had no English but she was very friendly. Didnt go for breakfast next day but on last morning had Asian breakfast which was better but with completely hopeless friendly service. On last morning reception had lost our booking for transfer back to airport.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Located in the less touristy part of the city. However clean and pleasant
Stayed 4 nights in Dec 2018