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Reviews of Netley Hall

4 out of 5
Netley Hall
Netley Hall Estate, Shrewsbury, England

Reviews

8.4

Very good

Rating 10 - Excellent. 22 out of 45 reviews" "
Rating 8 - Good. 12 out of 45 reviews" "
Rating 6 - Okay. 6 out of 45 reviews" "
Rating 4 - Poor. 4 out of 45 reviews" "
Rating 2 - Terrible. 1 out of 45 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Linda

Travelled with partner
This could have been brilliant, but was let down by disinterested staff, and a general lack of atmosphere. The food was excellent and the sommelier/waiter engaging and knowledgeable, but he was the only one. Two steep flights of stairs to our room and no offer of help with luggage. I could go on and on!
Stayed 1 night in Mar 2024

10/10 Excellent

Ivan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grainger
A very friendly and hospitable management team that made me very welcome and inclusive a fabulous place to stay and unwind or a great place to entertain business
Stayed 2 nights in Feb 2024

10/10 Excellent

John

Stayed 1 night in Feb 2024

10/10 Excellent

John

Stayed 2 nights in Nov 2023

4/10 Poor

mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Great sized cottage

4/10 Poor

Verified traveller

Travelled with family
Mixed thoughts about this hotel
The restaurant in the evening was very good and tried very hard with my son's special diet. Unfortunately though in the morning we were mis informed about food (although the staff was kind enough to come and admit this). The hotel tried to charge me twice for the stay. The website shows pictures of a swimming pool, we discovery this was only available for 1 room and not the whole hotel which I thought was very mis leading.
Stayed 1 night in Aug 2023

10/10 Excellent

Geoff Hadley

Stayed 1 night in Jul 2023

10/10 Excellent

Tracey

Stayed 1 night in Jun 2023

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Disliked: Room comfort
Netley Hall
Hotel building and grounds are lovely, accommodation less so. Booking needs to make it clear that your room is not in the main hotel building but in separate chalets at a distance from the main facility. The chalets are more akin to cheap holiday cottages than luxury park hotel amenities. Of particular criticism was the shower and beds which were more ymca than lux hotel and very tired at that. Food very good and main hotel building excellent.
Stayed 3 nights in Jun 2023

10/10 Excellent

Fiona

Stayed 1 night in Apr 2023

6/10 Okay

Simon

Disliked: Staff & service, property conditions & facilities
Sally disappointing
Sadly disappointing. Our room was fine but bonkers with its own private 10m pool and jacuzzi. If it hadn’t been for this aspect, our stay would have been ruined by the dining and breakfast. The dining menu was a shadow of that advertised with even items from this reduced offering unavailable. The steak was riven with gristle. The burger however was good. Breakfast was a level below Travelodge inasmuch s as code was from a thermos, food was unappetising (sausages insipid, bacon hard, scrambled eggs very unattractive) really poor. The door through to the kitchen always open…. Showing storage areas. lavatory light wasn’t working and when asked we were informed that they had no replacement bulbs. Place has an air of poorly managed decline. The brightest spot is the yellow lounge which is lovely.
Stayed 1 night in Feb 2023

10/10 Excellent

Reginald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Sabine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful grounds, but our cottage was tucked at the back with a view of a static caravan out one of the windows, the car park from another window, and a wall ... it certainly didn't have a "garden view". Kitchen was equipped minimally, and there were NO extras like S&P, tea or coffee, or even dish soap! Floors are plastic laminate in the rooms, cold, no rugs. Very clean, just felt a bit skimpy.
Stayed 1 night in Oct 2022

8/10 Good

Darren

Stayed 1 night in Sep 2022

2/10 Terrible

PAUL

Not recommended.
Do not go when a wedding is on. Music till 1am. Room not ready . Carpets stained. Disorganised. Worst stay in any hotel for years.
Stayed 1 night in Sep 2022

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely dinner
Valentine’s Day dinner was first class and value for money. Rooms nice but Wi-Fi patchy.
Stayed 1 night in Feb 2022

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Olde World charm, great events management
We were welcomed very warmly and the staff were friendly and helpful. Particular attention was paid to the formal black tie dinner on NYE and the dietary needs of a couple of our party. Our overall impression was they the hotel is very strong on events (they host a lot of weddings, and we were there over new year) but the day-to-day operation is a little hit and miss. We could not even rustle up a sandwich or anything else to eat on arrival at 2pm, and on our third night the restaurant was closed (a couple of staff apparently were isolating for Covid). Reception was sometimes closed due to staffing issues, with self-check-in arrangements in place! Lovely building, warm and comfortable (high ceilings, large windows, large atrium etc might not cause you to expect it to be so) and the staff that were in evidence were great. The lack of food options was offset by being directed to a place a mile away that had brilliant service and tasty food (the Horseshoes, in Dorrington).
Stayed 3 nights in Dec 2021

8/10 Good

Adrian

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel
Beautiful hotel in a fantastic setting. It had easy parking and the room and en-suite was lovely. Not much info given about anything on check in and the breakfast service was pretty poor mainly on the second morning with a different person. If they improved the experience with service levels, it would have been a faultless review.
Stayed 2 nights in Dec 2021

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
Burway suite experience at netley hall estate
Brilliant stay very relaxing really impressed with private pool and jacuzzi also experience of 3course dinner at clock tower restaurant and food was excellent will definitely stay again only negative was there was no welcome pack in room or bottles of water there was only fruit flavoured tea bags aswell had to ask for normal tea bags and bottles of water but really this should be already in room
Stayed 2 nights in Sep 2021

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Break away
Restaurant not open on a monday or tuesday and onlt fine dining so dont expect to get a burger and chips,wouldnt want to eat there if staying longer than a couple of night, however was very nice meal.Good pub a mile down road which was very good. No swimming pool as depicted on website so disappointed as were expecting this readon for booking. Othereise nice hotel, nice breakfast,friendly staff, good location.
Stayed 4 nights in Sep 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Frustrating but ok place
Nice enough country house but slightly frustrating that although there’s a pool on the description pictures, it’s only for wedding parties and not for the hotel guests. So shouldn’t be shown on the hotels.com website. Also, be aware if you want to eat the restaurant is not open Monday or Tuesday, also frustrating.
Stayed 1 night in Aug 2021

4/10 Poor

Jane

Disliked: Property conditions & facilities, room comfort
Disappointingly drab & unwelcoming
We arrived, reception was in a corner of bar area, not welcoming, receptionist was on the phone & completely ignored us for at least 5 mins, not even an acknowledgement-very rude. Our room was at the top of the hotel, no lift. It was large, but very drab & dated, it probably was clean, but felt grubby & dark. The stairs were a huge problem for me, windy & narrow. The breakfast was adequate, but probably the worst experience from the last 10 hotels we have stayed at this year.
Stayed 2 nights in Aug 2021

10/10 Excellent

Gareth, Burnham on Crouch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very grand Grade 2 listed country mansion. It is in good condition and a lovely location. We received a warm welcome and have been well looked after.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No better…….
We have stayed here before so it was no surprise to have a repeat of excellence from the Netley Hall Team. We had our fantastic suite! The intent of the team seemed to b to help you relax and enjoy your time at Netley. But we also had a family event here - celebrating a 95th birthday and the 70th wedding anniversary of my husband’s parents. That was superb! The layout of the room, the food, the terrific customer care could not have been better! For us, Netley is just a fantastic place to stay!
Stayed 1 night in Jul 2021

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely venue but check eating and swimming arrange
Our stay was spoiled by the fact that we were not made aware that we could not eat in the rrstaurant as it was monday and the swimming pool was also not available to us Such a pity as the location is superb as is the accommadation
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab Place!
Absolutely excellent in all regards!
Stayed 2 nights in Dec 2020
Response from Netley Hall Reception on 27 Dec 2020
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Sabiul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Netley Hall Reception on 27 Dec 2020
Thank you for staying with us. We appreciate any feedback.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
The room with its own pool and hot tub is amazing! Well worth the price of the room. All the staff were friendly and accommodating.
Stayed 1 night in Oct 2020

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious accommodation, well equipped kitchen,beds comfortable,and having two bathrooms a great advantage.
Stayed 1 night in Oct 2020

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most enjoyable . A few things need attention -- sanitary fittings are not well installed. A bit slapdash.
Stayed 3 nights in Sep 2020

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Quiet
Stayed 2 nights in Sep 2020
Response from Manager on 21 Sept 2020
Thank you for taking the time to leave areview. We are delighte dthat you enjoyed your say with us and look forward to welcoming you back to Netley Hall in the future.

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing stay with an amazing dinner at the Clocktower to the beautiful voice of a young singer. Highly recommended.
Stayed 1 night in Aug 2020
Response from Netley Hall on 1 Sept 2020
We are delighted to hear you had a relaxing stay with us and that you enjoyed your dinner and live music at our restaurant. We hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2020
Response from Netley Hall Reception on 27 Aug 2020
Thank you! We're glad you enjoyed your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
It was slightly strange to be going on a short break again after the lockdown. However, the staff were very attentive and full precautions were taken. We felt safe throughout. The highlight of the stay was dinner.. The clock tower restaurant in the hotel was superb
Stayed 2 nights in Jul 2020
Response from Hotel Management on 5 Aug 2020
We are very happy to hear that you appreciated the precautions in place to help safeguard all of our guests and staff. Equally we are pleased to be able to have given you a much needed short break away as the lockdown has eased. We hope to see you again in the future.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect night away
What a fantastic night away. Private pool room was stunning, so clean, so beautiful and just a taste of paradise. Gluten free breakfast was fabulous and really thoughtful. We can't wait to stay again.
Stayed 1 night in Aug 2020
Response from Hotel Management on 5 Aug 2020
We are very pleased to hear that you enjoyed your time with us and do hope you will join us again in the future. Fantastic guests a pleasure to host.

8/10 Good

Said

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good , very friendly staffs
Stayed 3 nights in Jul 2020
Response from Manager on 1 Aug 2020
It was a pleasure to host you here at Netley Hall, we look forward to welcoming you back in the near future.

8/10 Good

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from General Manager on 30 Jul 2020
Good Afternoon, It was a pleasure to host you, we look forward to welcoming you back in the future. Thank you.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Hotel Management on 16 Jul 2020
Good Afternoon, It was a pleasure to host you here at Netley Hall and have you dine in our restaurant. We hope to welcome you back again in the future.

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En-Suite swimming pool and hot tub!!!!!
We were upgraded to the room with the en- suite swimming pool and hot tub - fabulous!
Stayed 1 night in Jul 2020
Response from Harrison on 13 Jul 2020
Thank you for your review and we are pleased that you had an enjoybale stay and look forward to welcomming you back in the future.

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A walk in the wilderness past.
A delight to observe the house, the history, earlier decadence, gardens, trees and lake.
Stayed 1 night in May 2020
Response from Manager on 29 Jun 2020
It was a pleasure to host you and we would welcome you back anytime.