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"Friendly staff"

"Reception staff very welcoming. Hotel very old and carpets very threadbear in halls and stairs. Bathroom had stain on flooring and there was mildew on bath/shower mat. No plugs by bedside . Mattress very lumpy "

"Very helpful staff, everything very clean. Good breakfast."

"Breakfast was continental, fresh and tasty Staff and food were excellent Room was good enough "

"We had a great one night stay, lovely clean, huge room. Peaceful and quiet. Staff were so helpful and friendly. "

"Throughout the night, I was kept awake by the noise from the pub outside. It is clear that the walls and windows of the hotel provide zero sound insulation; it felt as though the music and screaming were happening directly inside my room. When I initially called the reception, I was assured that the noise would stop. When it didnt I went downstairs to speak to the staff.The response from the staff who called himself Abdul, was disgraceful. To be met with such utter disrespect and a total refusal to help when I was clearly distressed is shocking for a so called 4-star establishment. I am not even sure how the hotel in this condition can be a 4 star!! The condition of the room I was given is shambles. While the hotel is marketed on its "character," the room I stayed in was a total ruin that has clearly not been updated in years. The shower did not even work and had been patched together with tape. Charging £100 for a room in this state is a total scam. Because of the noise and the dismissive attitude of your staff, I did not sleep at all."

"Rooms was as stated online! Very comfortable and clean and my single room had ample space! Staff were very helpful and professional! Would recommend!"

"after checking in they informed us that they were not doing food after 4pm we had not been informed of this they said it was they only had one chef so we checked out i booked this in november and there was no indication that there was a problem on their website they stated they they were serving food until 9pm if they had contacted me to let me know that they had a problem and were not doing foood i would have cancelled "

"Clean comfortable and spacious room in a convenient location. The reception staff were friendly, helpful and welcoming. Breakfast was fabulous with good quality ingredients perfectly cooked and served with a smile "