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Minibar, in-room safe, free rollaway beds, free WiFi
Minibar, in-room safe, free rollaway beds, free WiFi
Minibar, in-room safe, free rollaway beds, free WiFi
Minibar, in-room safe, free rollaway beds, free WiFi

Guest reviews

3.5 out of 5 Good
21 reviews
Guests rated this property 3.6/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Air conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
48-hour vacancy between guest room stays

Map

Explore the area

Popular LocationJawaharlal Nehru Stadium14 min walk
Popular LocationWards Lake16 min walk
Popular LocationGolf Links Shillong18 min walk
AirportShillong (SHL)66 min drive

Choose dates to view prices

  • Premier Double or Twin Room

    Room amenities

    • 200 sq ft
    • Sleeps 3
    • 1 Double Bed OR 2 Single Beds
    More detailsPremier Double or Twin Room

About this area

Shillong

HOTEL POLO TOWERS SHILLONG is located in Shillong. Travellers eager for a bit of culture can stop by Don Bosco Center for Indigenous Cultures, while those wishing to experience the area's natural beauty can explore Wards Lake and Elephant Falls. Spend some time exploring the area's activities, including winery tours.

Visit our Shillong travel guide
Map
Popular Location

What's nearby

  • Jawaharlal Nehru Stadium - 14 min walk
  • Wards Lake - 16 min walk
  • Golf Links Shillong - 18 min walk
  • Don Bosco Center for Indigenous Cultures - 15 min drive
  • Elephant Falls - 32 min drive

Getting around

  • Guwahati (GAU-Lokpriya Gopinath Bordoloi Intl.) - 104 min drive

About this property

HOTEL POLO TOWERS SHILLONG

4-star Shillong hotel in Police Bazar with free parking
Along with a restaurant, this smoke-free hotel has a health club and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/café, massage/treatment rooms and a business centre. All 51 rooms offer free WiFi and free wired Internet, plus minibars and flat-screen TVs with cable channels. Guests will also find room service (during limited hours), rainfall showerheads and coffee/tea makers.
HOTEL POLO TOWERS SHILLONG offers 51 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include a health club.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • 24-hour pick-up airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10 AM: INR 600 for adults and INR 450 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Spa services

Family friendly

  • Dry-cleaning service
  • Free rollaway/extra beds
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Hindi

Business services

  • 1 meeting room
  • Business centre

Outdoors

  • BBQ grill(s)
  • Terrace

Spa

  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Free rollaway beds
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Free local calls
  • Free newspapers
  • Phone
  • Safe

Policies

Check-in

Check-in between noon and 10:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: INR 4949
  • New Year's Eve (31 December) Gala Dinner per child: INR 4949

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: INR 600 for adults and INR 450 for children (approximately)
  • Airport shuttle fee: INR 6000 per vehicle
  • Airport shuttle fee per child: INR 6000 (up to 8 years old)
  • Late check-in fee: 50 per cent of room rate for check-in between 10:00 AM and 10:30 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 48 hours between bookings
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

POLO TOWERS SHILLONG
Polo Towers Shillong Shillong
HOTEL POLO TOWERS SHILLONG Hotel
HOTEL POLO TOWERS SHILLONG Shillong
HOTEL POLO TOWERS SHILLONG Hotel Shillong

Frequently asked questions

Can I cancel my reservation for free at HOTEL POLO TOWERS SHILLONG and receive a full refund?
Yes, HOTEL POLO TOWERS SHILLONG offers free cancellation on select room rates, because flexibility matters! Please refer to HOTEL POLO TOWERS SHILLONG cancellation policy on our site for more details about any exclusions or requirements.
Is HOTEL POLO TOWERS SHILLONG pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in is from noon to 10:00 AM. Late check-in is available from 10:00 AM to 10:30 AM for a fee of 50%.
What time is check-out at this hotel?
Checkout is at noon.
Does this property provide a shuttle to the airport?
Yes, there's a shuttle from the airport to the hotel. A fee of INR 6000 per vehicle applies.
Where is HOTEL POLO TOWERS SHILLONG located?
Located in Police Bazar, this hotel is within 1 mile (2 km) of Jawaharlal Nehru Stadium, Wards Lake and Golf Links Shillong. Don Bosco Center for Indigenous Cultures is 1.7 mi (2.7 km) away.

Guest reviews

Overall score and ratings for HOTEL POLO TOWERS SHILLONG

3.5
Good
21 reviews
5 - Excellent
5
4 - Good
9
3 - Okay
2
2 - Mediocre
1
1 - Poor
4
3.6
Cleanliness
3.6
Service and Staff
4.7
Amenities
3.4
Property condition
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Feb 2020
1.0 out of 5 Terrible
  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
money & time

Hotel staff are very uncooperative. They don't take food orders properly and blame us for their fault. The room badly maintained. Room 205 in which we were staying, the bathroom door wouldn't close from outside. When we asked the staff to fix it, the repairwoman attending us told us that it can't be fixed, that's how the door. The door was eventually fixed after notifying the manager again. The morning guard at the parking was very rude and unhelpful.For the money we paid we were expecting a better service.

Stayed 4 nights in Dec 2019
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An excellent hotel, in a very beautiful area with competent and friendly professionals.

Stayed 2 nights in Nov 2019
2.0 out of 5 Poor
  • Liked: Staff & service
  • Disliked: Property conditions & facilities

Small rooms, too noisy and no sense of comfort for guests

Stayed 3 nights in Sep 2019
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff were particularly welcoming and helpful. Restaurant food was superb.

Stayed 3 nights in Sep 2019