- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Photo gallery
Guest reviews
3.5 out of 5 Good
21 reviews
Guests rated this property 3.6/5 for cleanliness.
Popular amenities
Free WiFi
Parking included
Air conditioning
Spa
Restaurant
Gym
Cleaning and safety practices
Cleaned with disinfectant
Contactless check-in
48-hour vacancy between guest room stays
Map
Hotel Polo Towers, Polo Grounds, Shillong
Explore the area
Jawaharlal Nehru Stadium14 min walk
Wards Lake16 min walk
Golf Links Shillong18 min walk
Shillong (SHL)66 min drive
Choose dates to view prices
Premier Double or Twin Room
Photos of Premier Double or Twin Room
Premier Double or Twin Room
More detailsRoom amenities
- 200 sq ft
- Sleeps 3
- 1 Double Bed OR 2 Single Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 Double Bed or 2 Single Beds
19 square metres m2
Internet – Free WiFi and wired Internet access
Entertainment – Flat-screen TV with premium channels
Food & Drink – Coffee/tea maker, minibar, limited room service and free bottled water
Sleep – LinenBathroom – Private bathroom, shower and rainfall showerhead
Practical – Safe, free newspaper and phone; free rollaway/extra beds available on request
Comfort – Air conditioning and daily housekeeping
Non-Smoking
About this area
Shillong
HOTEL POLO TOWERS SHILLONG is located in Shillong. Travellers eager for a bit of culture can stop by Don Bosco Center for Indigenous Cultures, while those wishing to experience the area's natural beauty can explore Wards Lake and Elephant Falls. Spend some time exploring the area's activities, including winery tours.
Visit our Shillong travel guideWhat's nearby
- Jawaharlal Nehru Stadium - 14 min walk
- Wards Lake - 16 min walk
- Golf Links Shillong - 18 min walk
- Don Bosco Center for Indigenous Cultures - 15 min drive
- Elephant Falls - 32 min drive
Getting around
- Guwahati (GAU-Lokpriya Gopinath Bordoloi Intl.) - 104 min drive
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)
Social distancing
Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi
Parking and public transport
- Free self parking
- 24-hour pick-up airport shuttle (surcharge)
Food and drink
- Buffet breakfast available for a fee daily 7:30 AM–10 AM: INR 600 for adults and INR 450 for children
- 1 restaurant and 1 coffee shop/cafe
- 1 bar
- Room service available
Things to do
- Fitness centre
- Spa services
Family friendly
- Dry-cleaning service
- Free rollaway/extra beds
- Laundry facilities
Conveniences
- Lift
- Free newspapers in reception
- Front-desk safe
- Gift shop/newsstand
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Tour/ticket assistance
Languages spoken
- English
- Hindi
Business services
- 1 meeting room
- Business centre
Outdoors
- BBQ grill(s)
- Terrace
Spa
- Massages
- Massage/treatment rooms
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Wheelchair accessible (may have limitations)
More
- Smoke-free property
- TV in reception
Room amenities
Bedroom
- Air conditioning
- Free rollaway beds
- Linens
Bathroom
- Free toiletries
- Hairdryer (on request)
- Rainfall showerhead
- Shower
- Towels
Entertainment
- TV channels
- Flat-screen TV
- Premium channels
Food and drink
- Coffee/tea maker
- Free bottled water
- Minibar
More
- Free local calls
- Free newspapers
- Phone
- Safe
Policies
Check-in
Check-in between noon and 10:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
Special check-in instructions
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
- New Year's Eve (31 December) Gala Dinner per adult: INR 4949
- New Year's Eve (31 December) Gala Dinner per child: INR 4949
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: INR 600 for adults and INR 450 for children (approximately)
- Airport shuttle fee: INR 6000 per vehicle
- Airport shuttle fee per child: INR 6000 (up to 8 years old)
- Late check-in fee: 50 per cent of room rate for check-in between 10:00 AM and 10:30 AM
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 48 hours between bookings
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines
We should mention
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Property is also known as
POLO TOWERS SHILLONG
Polo Towers Shillong Shillong
HOTEL POLO TOWERS SHILLONG Hotel
HOTEL POLO TOWERS SHILLONG Shillong
HOTEL POLO TOWERS SHILLONG Hotel Shillong
Frequently asked questions
Guest reviews
Overall score and ratings for HOTEL POLO TOWERS SHILLONG
3.5
Good
21 reviews
3.6
Cleanliness
3.6
Service and Staff
4.7
Amenities
3.4
Property condition
- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
money & time
Hotel staff are very uncooperative. They don't take food orders properly and blame us for their fault. The room badly maintained. Room 205 in which we were staying, the bathroom door wouldn't close from outside. When we asked the staff to fix it, the repairwoman attending us told us that it can't be fixed, that's how the door. The door was eventually fixed after notifying the manager again. The morning guard at the parking was very rude and unhelpful.For the money we paid we were expecting a better service.
Stayed 4 nights in Dec 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel, in a very beautiful area with competent and friendly professionals.
Stayed 2 nights in Nov 2019
- Liked: Staff & service
- Disliked: Property conditions & facilities
Small rooms, too noisy and no sense of comfort for guests
Stayed 3 nights in Sep 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were particularly welcoming and helpful. Restaurant food was superb.
Stayed 3 nights in Sep 2019