Check COVID-19 restrictions.

Find out moreOpens in a new window

Hotel Polo Towers Shillong

Photo gallery for Hotel Polo Towers Shillong

Featured image
Minibar, in-room safe, desk, rollaway beds
Minibar, in-room safe, desk, rollaway beds
Minibar, in-room safe, desk, rollaway beds
Minibar, in-room safe, desk, rollaway beds

Overview of Hotel Polo Towers Shillong

Hotel Polo Towers Shillong

4.0 star property

3.5/5 Good

Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
Hotel Polo Towers, Polo Grounds, Shillong, 793001

Explore the area

  • Popular LocationGolf Links Shillong17 min walk
  • AirportShillong (SHL)28 min drive
  • Popular LocationKshaid Nohsngithiang Eco Park56 min drive
  • Popular LocationSeven Sisters Falls57 min drive

Choose dates to view prices

About this area

Shillong

Located in Shillong, Hotel Polo Towers Shillong is near the airport. While the natural beauty of Wards Lake and Elephant Falls can be enjoyed by anyone, those looking for an activity can head to Golf Links Shillong. Spend some time exploring the area's activities, including winery tours and outlet shopping.

What's nearby

  • Jawaharlal Nehru Stadium - 15 min walk
  • Wards Lake - 16 min walk
  • Golf Links Shillong - 17 min walk
  • Kshaid Nohsngithiang Eco Park - 56 min drive
  • Seven Sisters Falls - 57 min drive

Getting around

  • Guwahati (GAU-Lokpriya Gopinath Bordoloi Intl.) - 102 min drive

About this property

Hotel Polo Towers Shillong

4-star Shillong hotel in Police Bazar with free parking
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/café, a business centre and conference space. All 51 rooms offer minibars, room service and flat-screen TVs with cable channels. Rainfall showerheads, coffee makers and free bottled water are among the other amenities available to guests.
Hotel Polo Towers Shillong offers 51 forms of accommodation with minibars and a safe. Flat-screen televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour pick-up airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10 AM: INR 600 for adults and INR 600 for children
  • 1 1 restaurant and 1 1 coffee shop/cafe
  • 1 1 bar
  • Room service available

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Hindi

Business services

  • Business centre
  • Conference space (500 square feet)
  • Meeting rooms - 3

Outdoors

  • BBQ grill(s)
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Desk chair
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 10:30 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM
Late check-out subject to availability

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for INR 1000 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: INR 4949
  • New Year's Eve (31 December) Gala Dinner per child: INR 4949

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: INR 600 for adults and INR 600 for children (approximately)
  • Airport shuttle fee: INR 6000 per vehicle
  • Airport shuttle fee per child: INR 6000 (up to 8 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: INR 1000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

POLO TOWERS SHILLONG
Polo Towers Shillong Shillong
HOTEL POLO TOWERS SHILLONG Hotel
HOTEL POLO TOWERS SHILLONG Shillong
HOTEL POLO TOWERS SHILLONG Hotel Shillong

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 6 out of 22 reviews
5 - Excellent 27%
Rating 4 - Good. 9 out of 22 reviews
4 - Good 41%
Rating 3 - Okay. 2 out of 22 reviews
3 - Okay 9%
Rating 2 - Poor. 1 out of 22 reviews
2 - Poor 5%
Rating 1 - Terrible. 4 out of 22 reviews
1 - Terrible 18%

3.6/5

Cleanliness

3.6/5

Staff & service

4.8/5

Amenities

3.5/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2020

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

1/5 Terrible

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
money & time
Hotel staff are very uncooperative. They don't take food orders properly and blame us for their fault. The room badly maintained. Room 205 in which we were staying, the bathroom door wouldn't close from outside. When we asked the staff to fix it, the repairwoman attending us told us that it can't be fixed, that's how the door. The door was eventually fixed after notifying the manager again. The morning guard at the parking was very rude and unhelpful.For the money we paid we were expecting a better service.
Stayed 4 nights in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel, in a very beautiful area with competent and friendly professionals.
Stayed 2 nights in Nov 2019

2/5 Poor

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Small rooms, too noisy and no sense of comfort for guests
Stayed 3 nights in Sep 2019