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HOTEL POLO TOWERS SHILLONG

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Minibar, in-room safe, free rollaway beds, free WiFi
Minibar, in-room safe, free rollaway beds, free WiFi
Minibar, in-room safe, free rollaway beds, free WiFi
Minibar, in-room safe, free rollaway beds, free WiFi

Overview of HOTEL POLO TOWERS SHILLONG

HOTEL POLO TOWERS SHILLONG

4 out of 5

3.5/5 Good

Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
Hotel Polo Towers, Polo Grounds, Shillong, 793001

Explore the area

  • Popular LocationJawaharlal Nehru Stadium14 min walk
  • Popular LocationWards Lake16 min walk
  • Popular LocationGolf Links Shillong18 min walk
  • AirportShillong (SHL)96 min drive

Choose dates to view prices

About this area

Shillong

HOTEL POLO TOWERS SHILLONG is located in Shillong. While the natural beauty of Wards Lake and Elephant Falls can be enjoyed by anyone, those looking for an activity can head to Golf Links Shillong. Spend some time exploring the area's activities, including winery tours.

What's nearby

  • Jawaharlal Nehru Stadium - 14 min walk
  • Wards Lake - 16 min walk
  • Golf Links Shillong - 18 min walk
  • Don Bosco Center for Indigenous Cultures - 12 min drive
  • Elephant Falls - 33 min drive

Getting around

  • Guwahati (GAU-Lokpriya Gopinath Bordoloi Intl.) - 104 min drive

About this property

HOTEL POLO TOWERS SHILLONG

4-star Shillong hotel in Police Bazar with free parking
Along with a restaurant, this smoke-free hotel has a health club and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/café, massage/treatment rooms and a business centre. All 51 rooms offer free WiFi and free wired Internet, plus minibars and flat-screen TVs with cable channels. Guests will also find room service, rainfall showerheads and coffee makers.
HOTEL POLO TOWERS SHILLONG offers 51 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Shillong hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include a health club.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour pick-up airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10 AM: INR 600 for adults and INR 450 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Spa services

Family friendly

  • Free rollaway/extra beds
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Hindi

Business services

  • Business centre
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Terrace

Spa

  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Free local calls
  • Free newspapers
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from noon - 10:00 AM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 50-per cent of room rate for check-in between 10:00 AM and 10:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Shuttle services

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: INR 4949
  • New Year's Eve (31 December) Gala Dinner per child: INR 4949

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: INR 600 for adults and INR 450 for children (approximately)
  • Airport shuttle fee: INR 6000 per vehicle
  • Airport shuttle fee per child: INR 6000 (up to 8 years old)
  • Late check-in fee: 50 per cent of room rate for check-in between 10:00 AM and 10:30 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

POLO TOWERS SHILLONG
Polo Towers Shillong Shillong
HOTEL POLO TOWERS SHILLONG Hotel
HOTEL POLO TOWERS SHILLONG Shillong
HOTEL POLO TOWERS SHILLONG Hotel Shillong

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 6 out of 22 reviews
5 - Excellent 27%
Rating 4 - Good. 9 out of 22 reviews
4 - Good 41%
Rating 3 - Okay. 2 out of 22 reviews
3 - Okay 9%
Rating 2 - Poor. 1 out of 22 reviews
2 - Poor 5%
Rating 1 - Terrible. 4 out of 22 reviews
1 - Terrible 18%

3.6/5

Cleanliness

3.6/5

Staff & service

4.8/5

Amenities

3.5/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2020

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

1/5 Terrible

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
money & time
Hotel staff are very uncooperative. They don't take food orders properly and blame us for their fault. The room badly maintained. Room 205 in which we were staying, the bathroom door wouldn't close from outside. When we asked the staff to fix it, the repairwoman attending us told us that it can't be fixed, that's how the door. The door was eventually fixed after notifying the manager again. The morning guard at the parking was very rude and unhelpful.For the money we paid we were expecting a better service.
Stayed 4 nights in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel, in a very beautiful area with competent and friendly professionals.
Stayed 2 nights in Nov 2019

2/5 Poor

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Small rooms, too noisy and no sense of comfort for guests
Stayed 3 nights in Sep 2019