Shephall Trip

The rooms were clean, but very small (cruise ship size) and worn. Shower leaking out of the door. Worped flooring due to shower leaking. Bathroom and shower were all black in color a very dark. Breakfast at

Location of this hotel is very good and overall appearance of lobby and rooms is pleasing. Rooms were equipped with only one towel per guest, one pillow per guest and no additional blankets. Given the price of our stay there, we felt that the amenities provided wereless than adequate. On the second last day of our stay we woke up to find there was no water available. We were unable to shower or flush toilet. Water was not restored until later that evening. Staff provided no assistance or information to guests about what the problem was or when they expected it to be fixed. They just said that we were welcome to go elsewhere if we were annoyed about it. No offer of any form of compensation for inconvenience either. For all of these reasons I would never recommend this particular hotel.

This was a great hotel for our first time in London. It was centrally located and convenient to multiple Underground stations. We had a deluxe room that was spacious enough for two. The bed was comfortable and our room was always cleaned by the time we returned for the day. Really enjoyed the black out shades and the complimentary mini bar.

The room was spotless clean and was furnished to a very high standard. The staff were absolutely superb, both front of house, in the bar/restaurant and cleaners. I would highly recommend and will stay again.

Super clean room, very helpful staff.