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Reviews of Naama Bay Promenade Resort Managed By Accor

Naama Bay Promenade Resort Managed By Accor
Naama Bay, Sharm El Sheikh, South Sinai Governorate

Reviews

7.2

Good

Rating 10 - Excellent. 153 out of 483 reviews" "
Rating 8 - Good. 143 out of 483 reviews" "
Rating 6 - Okay. 79 out of 483 reviews" "
Rating 4 - Poor. 45 out of 483 reviews" "
Rating 2 - Terrible. 63 out of 483 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Leslie OHara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Unexpected of a Marriot Hotel
I got a room on Marriot Sharm El Sheikh Mountain Resort. I have stayed in many Marriot Hotels in many other countries so I do have high expectations for this one. The Good : Quiet Room, comfortable beds and pillows, ice clean pool, nice selection for breakfast and buffet (though you have to cross over to the Beach Front Marriot right across the Marriot Mountain Resort), walking distance to Naama Shopping Area where you can get a wider-selection of restaurants and souvenir shops. The Bad: The room is in bad need of a major renovation, including the toilet and bath where there are broken tiles. The TV set does not work, the telephone set is also not working, the Ref functions like another cabinet as it does not work. While someone comes to clean-up the place, it is not done thoroughly and there are even dried lipstick stains and hair in the coffee cups. No slippers provided which is basic in many of the Marriots I've stayed in elsewhere. WiFi is only free in the public areas and is charged 55 EGP per day in the rooms where you'd likely want to work if you are on a business trip. For a business traveler these may seem trivial as you mostly need a place to rest after a long day. But for a Hotel carrying the Marriot name one would really expect better. And hopefully this feedback helps them improve. I rate them a basic
Comfortable bed and pillows, quiet room and
CRT type colored TV is defective
Dirty coffee cups after several runs of cleaning by hotel staff. Seems like they don't check these for cleanliness.
Stayed 7 nights in Nov 2019

10/10 Excellent

basha, saudi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the private beach of this hotel is spectacular and one of the most clean beaches of ne'ama bay. the staff are super friendly all over the place. always my spot whenever im in Sharm Al Sheikh
Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort, has multiple restaurants and pools, and the beach area was clean and not too crowded. A close walk to any other shopping or restaurants as well. Friendly staff and very secure property, highly recommended!!
Stayed 4 nights in Sep 2019
Response from Ali Mahmoud on 24 Sept 2019
Thank you and hope to see you again

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Internet keep turning off which caused my carrier to charge for internet service. I got charged $30 extra dollars and also paid the Marriott for upgraded internet. I was very upset!
Stayed 4 nights in Sep 2019

4/10 Poor

C, USA

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There are apparently two Marriott Hotels located directly across the street from each other, which I did not know when I made the reservation. The beach and the mountain property. I don’t require a room with a view of the beach as long as the room is nice... But... The beach and the mountain properties are two completely different buildings. I stayed at the mountain view hotel... Was very disappointed with the hotel and the building. The ocean view building is across the street and judging by the lobby, etc... The beach building seems nicer and the pictures shown on the site are from the beach building, of course. I trusted the Marriott name and was very disappointed. Room and building is old and ugly... Some of the few power outlets in the room don’t work. I had TWO maintenance issues in my room. Gave me an iron that didn’t work... The staff often act as if you’re annoying them if you request anything. Bed wasn’t very comfortable. Television was old and outdated. Breakfast wasn’t that good... Looked better in the beach building... Over there they said mountain property wasn’t allowed to get breakfast in the ocean property... made an exception for me one morning, which was nice and I appreciated. But that was the ocean building. I seriously considered abandoning the room for a different hotel... Ended up just toughing it out... But... I wouldn’t stay at this hotel again. If you decide to go with Marriott in SSH... Get a room that does NOT begin with 5,6, or 7.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019

8/10 Good

Omar

Liked: Room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 8 nights in Aug 2019

4/10 Poor

Verified traveller

Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveller

Stayed 6 nights in Aug 2019

6/10 Okay

MAJED

Liked: Staff & service
Nice Hotel.
The location of the hotel is excellent and it’s closed to all the cool area. I like it and highly recommend it.
Stayed 3 nights in Aug 2019
Response from Ali Mahmoud on 6 Aug 2019
Dear MR, Thanks for this and we wish you come again and relax more than any time .

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay for a room I didn’t use and an upgrade on both rooms ( Room advertised said to sleep 4 i was forced to book an extra one that wasn’t used . We checked in a day later and left a day earlier. Still waiting for my refund.
Stayed 6 nights in Jul 2019

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Shady

Liked: Cleanliness, property conditions & facilities, room comfort
Very good hotel for vacation
The hotel is really good and comfort, service need to be improved a little bit ( like filling the mini-bar and service over the pool area ) The Animation team especially was really cool and fun
Stayed 3 nights in May 2019

2/10 Terrible

CHRISTIANE

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The rooms were not clean at all pillows were dirt on the arrival and many insects around.
Stayed 4 nights in Apr 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
The garden side of this hotel is great with beautifully maintained and extensive gardens. Apart from a hopeless and annoying pool barman every other experience was good. Sadly less than 10% occupancy, mostly Ukrainian.
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From what we saw, one of the top two hotels on the Naama Bay 'strip'. Beach and associated watersports activities plentiful, good value and easy to book. Buffet breakfast as expected. Food at the beach restaurant exceeded expectations (although service was often a little slow). All staff courteous, helpful and friendly. Once of the best value hotels I have ever stayed in (I've visited 100+ different countries).
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

8/10 Good

Jacomo, Beirut

Liked: Cleanliness, staff & service, property conditions & facilities
New year eve program was so lame we left before midnight.
Stayed 4 nights in Dec 2018

8/10 Good

Obakkar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff Slow service Orders in resturants took long time Other wize every thing is Ok
Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

2/10 Terrible

Abdulaziz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience ever. Very bad hotel. not clean and they do not respect privecy,! The staff open my room while i am sleeping 2 times..!!
Stayed 2 nights in Nov 2018

10/10 Excellent

Sharyn, Falls Church, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel staff and location. Loved the place.
Stayed 4 nights in Oct 2018

2/10 Terrible

Paj, United states of america

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
i booked Marriot hotel i was thinking its like all Marriott Chaine all over the world i got shocked from what i saw ! no fridge , no iron it was missing from the room when i entered so the place where these things should be is there but its missing ! the florr completely dirty , the bathroom can not be a bathroom for 5 stars hotel specially to Marriott Name " the all walls dirty looks like 10 years ago no update , i have stayed in 2 stars hotels in Cairo and other cities and i can tell its much much cleaner than Marriott Rseort sharm ! i felt sorry to see that and when i request change my room from the staff they done nothing as all rooms are just same , i hope Marriot company can do something either shut that branch down or do something its just a shame for Marriott !
Stayed 2 nights in Oct 2018

8/10 Good

Alaa

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

10/10 Excellent

Hamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Ayhab, Dammam , KSA

Liked: Staff & service, property conditions & facilities, room comfort
Very good location ,helpful and friendly staff , very pleasing ,best value for the price , highly recommended
Stayed 5 nights in Sep 2018

6/10 Okay

Yahya

Liked: Cleanliness
Disliked: Staff & service
Borring and uncomfortable
The mountain side of the hotel was far from the beach...the room was far as well at the end of the building ....no water bottle or coffee maker in the room which made as obliged to go a far distance to get some...room service was not effecient.... I am not going there anymore....
Stayed 8 nights in Aug 2018

2/10 Terrible

Wael, Michigan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place the worst place to stay at the rooms are so dirty and the staff is so rude don’t let the pictures fools u because when u go there u will be surprised
Stayed 4 nights in Sep 2018

8/10 Good

hasan

Liked: Staff & service
Disliked: Room comfort
Stayed 7 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old furniture . Bed mattress not comfortable. Hair dryer very old and useless Room space was good Staff very helpful
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Stayed 5 nights in Jun 2018

8/10 Good

Moe, Florida

Liked: Cleanliness, staff & service
Beautiful hotel on the beach, staff is amazing and very friendly as well as helpful. My only two comments: 1: Rooms need upgrading, very outdated. 2: They don’t clarify there’s two different hotels, one on the mountain and one on the ocean itself, which is across the street from each other. If you include meals with your room and book at mountainside, breakfast will be at mountainside but lunch and dinner you’ll have to walk over to seaside. Aside from this all other services were amazing.
Stayed 3 nights in Aug 2018

6/10 Okay

M3, Bahrain

Liked: Staff & service
Disliked: Property conditions & facilities
The beach is everything in this hotel. I think it’s the most beautiful beache in neama bay, but the room condition was terrible and doesn’t meet Marriot standards! Very old furniture, small bathroom, no mini bar, no refrigerator, and bathroom door lock not working! The rooms need to be reconstructed. But I’ll give credit to the staff, they were friendly and helpful. In addition to the pool and the beach
Stayed 5 nights in Jul 2018

2/10 Terrible

Verified traveller

Stayed 4 nights in Jul 2018

2/10 Terrible

Alhassan, Alkhobar,KSA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad service
45 mantis waiting for check in . No makes up the room for three days . They don`t retune your money change . Very Bad Service .
Stayed 5 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel was very clean, exceptional room service and hotel staff attitude
Stayed 4 nights in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
So bad
So Bad . I will nevere come back again.room old .not clean not same in pic.
Stayed 2 nights in Apr 2018

8/10 Good

Essam, jeddah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice experience for me and my wife We recommend it to our friends
Stayed 5 nights in Feb 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
A hotel that doesn’t measure up to Marriott name
Rooms and facilities are outdated; it feels more like a cheap 3 star hotel. However, they have a nice private beach and the hotel has large public areas.
Stayed 3 nights in Feb 2018

2/10 Terrible

Fallaj , saudi arabia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst experience ever
well, I am a guy who like to travel a lot, yet with all my travel experiences i have not had bad experience like this time. FOR ALL PEOPLE OUT THERE please do not get fool by the hotel add since most of it is just lies after lies.
Stayed 4 nights in Dec 2017

8/10 Good

abdulelah

Liked: Staff & service, room comfort
It Good and beautiful with my friends the location it’s very nice to people at the reception they are very professional and very nice
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Amazing place in Egypt good location save good stuff & good service I hope to come back again tanks marriott Resort
Stayed 6 nights in Aug 2017