I have to give this hotel a two-and-a-half-star rating because of our difficult experience.
Our check-in process took over an hour. The front desk was unable to find our reservation in their system, but they didn’t tell us until we sat in the lobby for nearly 45 minutes. They also claimed they had never heard of Hotels.com, so to prove that my reservation was indeed legitimate, I had to make an international phone call to the company directly.
The room itself had very dusty floors, and the shower was poorly designed and leaked all over the floor.
According to Hotels.com, the hotel offers a free breakfast buffet, which is true. What we didn’t know is that the lunch and dinner buffet are also complimentary because that detail was overlooked during our rather difficult check-in experience. Another thing that was mentioned was their limited laundry service. We dropped of our laundry at around 9 a.m., hoping it would be ready by dinner. We were told it wouldn't be ready until the following day.
The resort is built right on the shoreline of The Red Sea. Guests are able to dive right into the water and snorkel. To my surprise, there is plenty of wildlife in this small spot because there is a vibrant reef and drop off right there.
At check out, the resort provided breakfast in a brown sack for us to take to the airport. The breakfast consisted of two different sandwiches, one orange, and a cucumber. This was a very pleasant surprise.