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"I stayed at Turing Locke Cambridge from 22–25 April 2026, and unfortunately the experience was very disappointing—especially as this stay coincided with my birthday. On arrival, we were given a room that was clearly not fit for use. The bathroom had a strong sewage smell and the sink would not drain, making it feel unsanitary and uncomfortable. We reported this straight away but were told other guests were having the same issue, so no alternative room was available that night. As a result, we had to spend our first night in substandard conditions. Although a staff member was helpful and tried to assist, we were only moved to a different room the following day after having to repeatedly push for it. This significantly affected our stay. What made things worse was the lack of support afterwards. When I raised a complaint with Turing Locke, there was no compensation offered, and the response I received was clearly a mix of copy-and-paste sections that failed to properly address my claim. It even referenced a complaint about a fire alarm—something I never mentioned at any point—which made it obvious my case hadn’t been genuinely reviewed or considered. Overall, I would advise others to be cautious. While the property may appear appealing, this experience suggests that when things go wrong, they are not handled to an acceptable standard."

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"Clean room, friendly staff, restaurant food and Breakfast good."

"Parking was safe and plentiful and the restaurant choice of meals was good value"

"I stayed with my elderly parents at the crown Hotel. We enjoyed the breakfast in the morning and the rooms were clean however unfortunately when leaving there was an attempt to charge me a payment that wasn’t due. I query this as a mistake had obviously been made and I was met with a sullen response from the receptionist who was borderline directly rude. I will never stay at this hotel again. I would not recommend it."

"Lovely location and dog friendly"

"A bit far from the city, but very good place. Recommended "

"Solid and good hyatt in an interesting new university town development. A small but good selection of shops, bars, and pizza in the square nearby, along with the hotels own bar/restaurant. Great shuttle bus to town and close to the park and ride, makes it a great place to stay and relax. Presented good value for money on accomdation, didn't eat there. Handy fridge in room helped too. "

"Stayed here several times over the years. Staff are lovely. Room clean and very very basic. The mattress was awful: obviously well past it's due date for a replacement (I barely slept) Breakfast is either toast/jam or cereal. OK for a one night stay, which I do when visiting friends."