We spent extra money to book the honeymoon suite with a private hot tub for a special trip. When we arrived, the hot tub was ice cold. We reported this and the staff refused to move us to a different room with a functioning hot tub. Instead, they were on our private deck every day, denying us any privacy to sit outside and enjoy the sea view. They failed to ever fix it or move us. We attempted to use the public hot tub since ours was broken and it was typically occupied, so we were unable to use a hot tub at all. EXTREMELY frustrating, as this room cost a lot more for this add on and it was not functioning. In addition to this, our shower only remained warm for about two minutes before becoming ice cold, making it impossible to enjoy a nice shower. Our TV and safe were not functioning, which we reported to the staff, who completely ignored us and failed to fix these issues. Also, the bathroom window would not close, which was horrible on cold evenings in an ice cold shower. We requested a partial refund since so many things in our hotel room did not function, including the very expensive upgrade of the private hot tub, and the staff refused. Finally, the hotel is not where is says it is on the map when booking, it's much further down and it called by a different name, which was VERY concerning. AVOID THIS HOTEL AT ALL COSTS! You DO NOT get what you pay for, get ignored when you report issues and receive very poor service.