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"The hotel is a solid offering for a good priced all inclusive. Serve your own drinks around the pool during the day. Constant snack bar. Great pizza. Yes, it’s focused more on the saga holiday demographic but in our 40’s, no kids, we don’t want roudy anyway! It’s perfectly located to walk into Funchal, have meals out when you want the variety etc. The negatives: Unfortunately my pyjamas went missing with the laundry, having been left on top of the sheets. Nothing in the hotel laundry, nothing in the contract laundry. They can’t just disappear! The pool was freezing - nice for actual swimming but too cold just to chill in. Dinner - if you go in after about 8pm, the nice salads (prawns / cold meat) had gone and were not replaced. We specifically checked what was on offer one evening and decided to stay in the hotel because of the offering but because we like a late dinner (we’re younger than the typical demographic of the hotel) the nicer stuff had gone. A real shame as we’d have eaten out by that time in the holiday. The menu in the à la carte restaurants could when been more varied - but we didn’t eat in them."

"Great location."

"Amazing! Amazing staff! Great representation of Madeira. I can’t wait to come back! Awesome awesome!"

"I wouldn’t give this hotel a 4-star rating and as a 3-star it was adequate but too expensive. We booked a junior suite and asked for a room on a higher floor but instead were assigned a cramped room on the 1st floor with a small shower for clients with mobility impairment. After some assertive persuasion we got a room on a 2nd floor which was more spatious and bright but with 2 twin beds instead of a queen bed. We also didn’t get a parking spot even though we arrived before noon and there were empty spots. On a positive note breakfast buffet had plenty of fruits, eggs and cheese and a few versions of egg dishes. Pancakes were also tasty. The bed and pillows were very comfortable and blackout curtains were adequate."

"The room and hotel was spotless, room cleaned every day...Pool was excellent..food on offer at the pool was excellent....The staff were top class ...couldn't do enough for you...very courteous and pleasant. We were very pleased with the hotel "

"Clean room. Extremely friendly and helpful staff. Great gym that is never busy. Perfect location. "

"We had a wonderful stay at Reid's Palace. The staff went above and beyond, the hotel is stunning and we couldn't have asked for a better experience. "