Search Hotels Near Sandals Golf & Country Club, Thompson Town

"My husband and I went for our honeymoon. When we booked our stay we weren’t aware the resort was still closed due to the hurricane. We mentioned to them we were going for our honeymoon and were promised something special which didn’t happen. Out of 3 elevators for the buildings that were open, only 2 of them worked sometimes. One night all three elevators were out of order and we had to walk up seven flights of stairs to our room at the end of the night. We spent two and a half days without WiFi, and no we weren’t there for WiFi but would’ve at least enjoyed some background noise on the tv before bed. The buffet food for breakfast, lunch, and dinner were cold and the fruit unfortunately you could tell came out of a can which was disappointing. However, eating at the restaurants that was only available through reservation was amazing! My husband and I feel like the staff were pressured to open so soon prior to being ready to open. We do not blame the staff for trying so hard because they truly were so nice and helpful. There is also no beach right off the property unless you walk all the way to another resort. We may give this resort another chance later in the future after having some time of being open, but not having an actual beach is unfortunate. P.S. Check in for almost everyone was about a 3 hour wait after the posted 1PM check in time."

"A toilet keep clogging up take forever to get help bathroom sink clogged up waiting for maintenance. Three hours. Food was good but to get things done in the room horrible."

"The location was very good and secured also the gift shops, restaurants including Marguritaville, Starbucks and others are just across the street. White sand beach just behind the property. The reception was very friendly and accommodating. The grounds were manicured but the pool was dirty and unusable. Repairs to the compound and roof were still being repaired from hurricane Melissa damage which is understandable. The room itself was extremely dated... 1950 or 60's. The sofa was old saggy and soiled.. Tge reception was very kind and gave me a clean sheet to throw over it. I slept on top of the bed because under the cover sheets apperanced stained. Everything could be easily fixed by the owner of the unit. For the one night it was doable. The units are all privately owned and maintained so perhaps a different unit may be more updated."

"Clean renovated room, super friendly helpful staff, quiet atmosphere. Air conditioning was super good."

"Not my kind of thing. I like my villa in the DR. Lifestyle Vacations"

"Saga Palma Hotel was a great place to stay. I really enjoyed the authentic Jamaican breakfast each morning, and the hospitality from the staff was excellent throughout. The team were welcoming, helpful, and genuinely good people, creating a relaxed and positive atmosphere. They kindly allowed me to store my belongings after checkout so I could explore more of the island, which I really appreciated. They also helped arrange a driver for me to visit my family’s area in Jamaica, which made the experience even more special. The hotel itself has a lovely rooftop pool and a great overall vibe. Staff were professional, friendly, and made the stay feel easy and comfortable. Wishing the team continued success — I’d definitely recommend Saga Palma Hotel to anyone visiting Jamaica."

"I was pleased with the overall experience and will return in the future 👍"

"Pull up to the front desk it wasn’t bad but that area could use a little work. The gentleman at the front desk was pretty professional. The property could use a some renovation also. Pool area was clean. Proceed to the room area I must say it was clean smell good and all I could need for a weekend getaway was there. My only problem I had is that I ask for a dueen bed and I think what I get was two double. But I’m not one for complaining so it was all good. I will definitely be going back there."

"Still waiting on my refund never stayed in this property. Buyer beware Expedia was not helpful in me getting my refund back from a place that was terrible."