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Reviews of THE US GRANT, a Luxury Collection Hotel, San Diego

5 out of 5
THE US GRANT, a Luxury Collection Hotel, San Diego
326 Broadway, San Diego, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 695 out of 1004 reviews" "
Rating 8 - Good. 167 out of 1004 reviews" "
Rating 6 - Okay. 75 out of 1004 reviews" "
Rating 4 - Poor. 36 out of 1004 reviews" "
Rating 2 - Terrible. 31 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nataliya

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect short stay. A bit overpriced.
Stayed 1 night in May 2024

10/10 Excellent

Maria Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The U.S. Grant Hotel has a lot of history. Love cuz it’s walking distance to the convention center and Petco Stadium. There’s also lots of places to done at.
Stayed 1 night in May 2024
Response from The US Grant on 26 May 2024
Thank you for you feedback Ms. Donna. Please visit us once your travels bring you back to San Diego.

10/10 Excellent

Lyn E.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk on 19 May 2024
Thank you for staying with us. We hope that next time you visit San Diego, you will decide to stay with us again.

8/10 Good

Ankur, Fuquay Varina

Liked: Cleanliness, staff & service, property conditions & facilities
Overall fine property
Stayed 6 nights in Apr 2024
Response from Front Desk on 8 May 2024
Thank you for staying with us. We hope that next time you visit San Diego, you will decide to stay with us again.

10/10 Excellent

Krystin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk on 7 May 2024
Thank you for staying with us. We hope that next time you visit San Diego, you will decide to stay with us again.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at the US Grant Hotel was excellent from start to finish. It is a very nice property in a great location with a highly friendly and professional staff.
Stayed 1 night in Apr 2024
Response from Andres P on 28 Apr 2024
Thank you for staying with us. We hope that next time you visit San Diego, you will decide to stay with us again.

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the history behind the Hotel.
Stayed 1 night in Apr 2024
Response from Front Desk on 23 Apr 2024
Thank you for staying at The US Grant. We hope you decide to visit us next time you come to San Diego.

10/10 Excellent

Alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property, very comfortable rooms, incredible staff, attentive..area around the hotel is another situation, construction, noise and homeless
Stayed 1 night in Apr 2024
Response from Front Desk on 23 Apr 2024
Thank you for staying at The US Grant. We hope you decide to visit us next time you come to San Diego.

10/10 Excellent

heidi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel we were especially impressed with the staff!
Stayed 5 nights in Apr 2024
Response from Andres P on 21 Apr 2024
Thank you for staying at The US Grant. We hope you decide to visit us next time you come to San Diego.

10/10 Excellent

Jason

Stayed 6 nights in Apr 2024
Response from Front Desk on 7 May 2024
Thank you for staying with us. We hope that next time you visit San Diego, you will decide to stay with us again.

4/10 Poor

Giao

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old property with outdated facilities. Bad neighborhood.
Stayed 1 night in Apr 2024
Response from Front Office on 6 Apr 2024
Thank you so much for your feedback

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was gorgeous, and beautifully maintained. The staff was very helpful .......... the restaurants were wonderful. Great location for walking the area!
Stayed 2 nights in Mar 2024
Response from Front Desk on 27 Mar 2024
Thank you for choosing to stay at The US Grant. We hope you decide to revisit us next time you come to San Diego.

10/10 Excellent

Roger

Stayed 1 night in Mar 2024
Response from Front Desk on 27 Mar 2024
Thank you for choosing to stay at The US Grant. We hope you decide to revisit us next time you come to San Diego.

10/10 Excellent

Martin

Stayed 2 nights in Mar 2024
Response from The US Grant on 14 Apr 2024
Thank you for your feedback

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Andres on 25 Mar 2024
Thank you for choosing to stay at The US Grant. We hope you decide to revisit us next time you come to San Diego.

8/10 Good

Jan

Travelled with partner
Liked: Cleanliness
Construction in progress so the rook had scaffolding out our windows. The room was not cleaned the 2nd day until we finally called at 3:30 pm. Restaurant was mediocre.
Stayed 2 nights in Mar 2024
Response from Front Desk on 21 Mar 2024
Thank you for your feedback. We do apologize for any inconvenience this may have caused you.

10/10 Excellent

Estela

Caracter
Stayed 1 night in Mar 2024
Response from FrontDesk on 13 Mar 2024
Thank you for staying with us. Please consider us next time you visit San Diego.

8/10 Good

Nick

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Front Office on 13 Mar 2024
Thank you for staying with us. Please consider us next time you visit San Diego.

6/10 Okay

Sameh

Stayed 4 nights in Mar 2024
Response from Front Desk on 29 Mar 2024
Thank you for choosing to stay at The US Grant. We hope you decide to revisit us next time you come to San Diego.

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Front Desk on 21 Mar 2024
Thank you for staying with us. Please consider us next time you visit San Diego.

10/10 Excellent

Linet, Glendale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great upscale, hotel. Amazing service and wonderful breakfast close to gaslamp
Stayed 2 nights in Feb 2024
Response from US GRANT on 23 Feb 2024
We appreciate your feedback and thank you for staying with us. Please consider us next time travels being you to San Diego.

6/10 Okay

HOSSEIN

Travelled with family
I upgraded my room to suite at highest floor they had ( 11 floor ) But it was crazy noise from 5:30 am because of street Train which disturbed our sleep , And we can not accept to see a hole in bed sheet in 5 star hotel
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 16 Feb 2024
We do apologize for all the inconvenience the street noise may have caused you. We appreciate your feedback.

8/10 Good

Bjoern

Stayed 1 night in Feb 2024
Response from Front Desk on 21 Mar 2024
Thank you for staying with us. Please consider us next time you visit San Diego.

2/10 Terrible

Valerie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room Horrible service
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 16 Feb 2024
Thank you for your feedback. We do apologize for any inconvenience this may have caused you.

10/10 Excellent

Greta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Andres Perez on 15 Feb 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.

4/10 Poor

Ermilo, Laredo

Travelled with family
Room service terrible
Stayed 1 night in Jan 2024
Response from Front Office Manager on 16 Feb 2024
We appreciate your feedback. I do apologize for any inconvenience room service may have caused you.

10/10 Excellent

Imelda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andres Perez on 15 Feb 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.

10/10 Excellent

rodney, The Colony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is always spotless, classy and the staff is amazing!!! One of my favorite places to stay in the world
Stayed 2 nights in Dec 2023
Response from Andres Perez on 15 Feb 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.

8/10 Good

catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and staff were all fine. Five stars for cleanliness. Not too many services included - an additional charge for everything. Wi-Fi was for members only. Parking was $60/night. This may be the best Downtown has to offer. Location was great.
Stayed 1 night in Jan 2024
Response from Front Office Manager on 16 Feb 2024
We appreciate your feedback. Please consider us next time you visit San Diego.

10/10 Excellent

Linlin

Stayed 1 night in Jan 2024
Response from Andres Perez on 15 Feb 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to the US Grant soon for another wonderful experience.

10/10 Excellent

Jaime

Stayed 4 nights in Dec 2023
Response from Andres Perez on 15 Feb 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.

10/10 Excellent

Shaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property very elegant
Stayed 1 night in Dec 2023
Response from Andres Perez on 15 Feb 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.

10/10 Excellent

Sara

Stayed 2 nights in Dec 2023
Response from Andres Perez on 15 Feb 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff including parking attendants, waiters, concierge were courteous and helpful. This is a very enjoyable place to stay. Christmas decorations were exceptional
Stayed 2 nights in Dec 2023
Response from Andres Perez on 15 Feb 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to the US Grant soon for another wonderful experience.

6/10 Okay

Javier

Stayed 1 night in Dec 2023
Response from Andres Perez on 15 Feb 2024
It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to the US Grant soon.

8/10 Good

Chester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice stay
Response from Andres Perez on 15 Feb 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.

10/10 Excellent

Saba

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience here with my family highly recommended
Response from Marco V. on 29 Nov 2023
Thank you for taking the time to provide feedback. Please consider us next time you visit San Diego.

2/10 Terrible

Shadfar

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We all bought a cold with no AC and no hot water.
Stayed 1 night in Nov 2023
Response from Andres Perez on 28 Nov 2023
We do apologize for the inconvenience you faced during your previous stay. I will share your feedback with our management team to improve those areas.

2/10 Terrible

Bonita

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Room 712 - bathroom smells like a sewer. Seriously disgusting. The heater is the loudest noise you've ever heard so good luck trying to go to sleep with the temperature regulated. You can either have warmth or silence. Ordered room service and they didn't bring me butter with my $8 toast. When I asked them to bring it they said it would take 15 minutes. I can go downstairs and buy butter from CVS and be back in 15 mins. Their lack of staff isn't my problem. Maybe they shouldn't forget basic items if they don't want to come to the room again. The room service bill had an extra item that I neither ordered nor received ($18 bowl of berries) so someone made the mistake of entering something I didn't order and then they didn't even bring it to me. The incompetence is appalling. Final bill was missing the breakfast credit. I had to call back to get it corrected. Phone at front desk rang and rang at 5pm on a Saturday without answer. I called 6 times and let it ring over 20 times before sometime picked up. There's actually more but I can't be assed to detail every but of poor quality, incompetence, and poor customer service for this "Luxury Hotel".
Stayed 1 night in Nov 2023
Response from Andres Perez on 28 Nov 2023
We do apologize for the inconvenience you faced during your previous stay. I will share your feedback with our management team to improve in those areas.

4/10 Poor

Heather

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This feels like a 3 star hotel with 5 star prices. Rooms are small, the building and rooms are noisy, everything feels cheap but pretends to look expensive. Bad customer service too.
Stayed 1 night in Nov 2023
Response from Andres Perez on 27 Nov 2023
We apologize for the inconvenience faced during your previous stay. Providing the best level of hospitality is our main priority. I will be sharing this information with our management team so we can improve on your feedback.

6/10 Okay

Russell

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Andres Perez on 27 Nov 2023
We apologize for the inconvenience faced during your previous stay. Providing the best level of hospitality is our main priority. I will be sharing this information with our management team so we can improve on your feedback.

8/10 Good

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is nice but getting old. My favorite part was the bedding.
Stayed 2 nights in Nov 2023
Response from The US Grant on 13 Nov 2023
Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an amazing property. I am glad I stayed there with my family as it was a special experience.
Stayed 3 nights in Nov 2023
Response from JP on 9 Nov 2023
Thank you for providing us your valued feedback! We hope that you return to San Diego very soon!

10/10 Excellent

ALINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service at US Grant was top-notch. They really know how to make guests feel special and well taken care of. Will definitely stay here again
Stayed 2 nights in Oct 2023
Response from Andres P on 23 Oct 2023
Thank you for staying at the US Grant! We hope you return soon!

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All goof
Stayed 1 night in Oct 2023
Response from Andres P on 23 Oct 2023
Thank you for staying at the US Grant! We hope you return soon!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did like everything. The best hotel in San Diego. The best restaurant the food was delicious. friendly and helpful staff
Stayed 6 nights in Sep 2023
Response from Andres on 16 Oct 2023
Thank you for providing feedback! We hope you return to the US Grant soon!

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent
Stayed 1 night in Sep 2023
Response from Andres on 5 Oct 2023
Thank you for providing feedback. We hope you stay at The US Grant again soon!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is truly luxury from the lobby decor to the bedsheets in the room. I would stay there again. Hopefully the construction will be done soon.
Stayed 1 night in Sep 2023
Response from Andres on 5 Oct 2023
Thank you for providing feedback. We hope you stay at The US Grant again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Andres on 23 Sept 2023
Thank you for staying at The US Grant. We hope you return to our property soon!

10/10 Excellent

Sara, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Andres on 23 Sept 2023
Thank you for staying at The US Grant. We hope you return to our property soon!