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Reviews of Hilton San Diego Mission Valley

4 out of 5
Hilton San Diego Mission Valley
901 Camino Del Rio S, San Diego, CA

Reviews

7.6

Good

Rating 10 - Excellent. 410 out of 1009 reviews" "
Rating 8 - Good. 218 out of 1009 reviews" "
Rating 6 - Okay. 178 out of 1009 reviews" "
Rating 4 - Poor. 102 out of 1009 reviews" "
Rating 2 - Terrible. 101 out of 1009 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Lori

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I do not typically leave poor reviews, however, the room we had came with broken drawers, a very cold swimming pool, and a television without cable service that they claimed to have. It was very noisy at night with traffic, and there was an additional charge to park each night. For the price, I would go elsewhere. The highlight of this facility was the room cleaners. They were very hard working, thorough, and kind. They happily provided extra towels and washcloths upon request.
Stayed 5 nights in Apr 2024

10/10 Excellent

Marcelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff! Registry was friendly and wonderful!
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Front Desk on 26 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Winensky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, the room was very clean.
Response from Hilton on 25 Apr 2024
thank you for your feedback.

6/10 Okay

Joyce

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 26 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 Terrible

Ehab, TEMECULA

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marcus on 25 Apr 2024
Apologize if your stay with us was not up to par.

8/10 Good

Abulimiti

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from Hilton on 20 Apr 2024
thank you for your feedback

8/10 Good

Mary Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy to get to, and nice beds. Parking is tight for larger vehicles.
Stayed 1 night in Mar 2024
Response from Front Desk on 16 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

CHRISTOPHER

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on 17 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Mart

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Front Desk on 16 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Staff was not helpfull, tv remote and most outlets didn't work, food vouchwrs were not ready, bayh sink clogged, etc. I dont recommend this hotel at all. The people that worked at the restaurant and bar area were very nice.
Stayed 5 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I got the master suit for a night to enjoy I didn’t like how I know check out is at 12 pm but while I was in the shower I came out to a housekeeper in my room and it was only 9 am I think that wasn’t right at all for the housekeeper to come in knowing I haven’t checked out I work in hospitality also I work at a hotel and I know that’s something I definitely don’t let my housekeeper do I really was upset and I actually did leave right after just felt like I was getting rushed out even though I did pay a good amount for my stay
Stayed 1 night in Mar 2024
Response from Hilton on 14 Apr 2024
Thank you for your feedback. we will address this with hsk department.

8/10 Good

April

Stayed 3 nights in Apr 2024
Response from Front Desk on 17 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was pleasant and the hotel was nice. I haven’t had time to reach out to the hotel, but they charged me for parking when I didn’t even have a vehicle. The guy at the front desk didn’t seem happy, so I’m not sure if he did that on purpose.
Stayed 1 night in Mar 2024
Response from Hilton on 10 Apr 2024
Thank you for your feedback

10/10 Excellent

Stephanee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Christina

Travelled with family
Great stay.
Stayed 2 nights in Apr 2024
Response from Front Desk on 8 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Davd, Gainesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay very friendly staff
Stayed 3 nights in Apr 2024
Response from Marcus on 6 Apr 2024
Thank you Mr.David for the kind feedback!

8/10 Good

Oscar

Stayed 1 night in Apr 2024
Response from Hilton on 7 Apr 2024
THANK YOU FOR YOUR FEEDBACK

4/10 Poor

Aury

Stayed 1 night in Apr 2024
Response from Front Desk on 26 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Krystle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was convenient for my trip and had a gorgeous lobby and a spacious room. Housekeeping started on my floor way too early in the morning and the walls were quite thin so I could hear the people around me when trying to sleep. I wasn’t at the hotel very much during my trip as I was off exploring museums and the beach. I’d stay here again
Stayed 3 nights in Apr 2024
Response from Hilton on 6 Apr 2024
THANK YOU FOR YOUR FEEDBACK

10/10 Excellent

Karly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my solo stay, staff were welcoming and answered all of my questions. I felt safe by my self.
Stayed 2 nights in Mar 2024
Response from Front Desk on 5 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

Vianey

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff was nice but the room was horrible. It felt humid in there even when i had the AC to 68degrees.(and its april not summer) I walked in and 3 roaches greeted me around my restroom/ entrance (mind you I'm on the 6th floor) Then my worst nightmare came to life and as I'm sleeping a mini roach was crawling on my arm which made me wake up and slap it away. And I couldnt go back to sleep. Thank god were only staying 1 night. DEFINITELY NOT A 4 STAR TYPE of hotel.
Response from Hilton on 4 Apr 2024
Thank you for your feedback. we will address your concerns.

4/10 Poor

Dieter

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible smell in room. Noisy because next to Hwy. Very bad Hilton experience. Never again.
Stayed 1 night in Apr 2024
Response from Hilton on 4 Apr 2024
Thank you for your feedback. we will address your concerns.

10/10 Excellent

Keane

Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Jose Alejandro Delfin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo genial, el staff muy amables y nuestro check in fue muy rápido, el área es genial por que si no quieres desayunar en el hotel al lado hay un Denny’s y si caminas cruzando el puente puedes encontrar muchas tiendas de conveniencia como target o trader joe’s, lo único que no me gustó fue que cobraran 35 dólares de parking por noche y si regresas muy tarde es difícil encontrar un lugar disponible para aparcarse, también hubo un simulacro de alarmas de incendio y nos despertaron a las 8 de la mañana por medio de una bocina en el cuarto, lo que no nos dejó descansar debido al sonido muy fuerte y molesto que duró poco más de una hora continua, básicamente tuvimos que salirnos de la habitación 2 horas antes de nuestro check out por qué el ruido no era soportable
Response from Ana N on 1 Apr 2024
Thank you for taking time to provide feedback on your recent experience at our hotel. We apologize for the inconvenience of our fire alarm testing that happened on the day of your check out.

10/10 Excellent

Baron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 3 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 Terrible

Chimica

Disliked: Cleanliness, property conditions & facilities
Not worth the price at all !! Parking is 40 bucks !! Smh
Stayed 1 night in Mar 2024
Response from Hilton on 1 Apr 2024
Thank you for our feedback

6/10 Okay

Kevin

Stayed 1 night in Mar 2024
Response from Hilton on 20 Apr 2024
thank you for your feedback

2/10 Terrible

Cyrus

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ana N on 1 Apr 2024
Thank you for taking time to provide feedback on your recent experience at our hotel.

2/10 Terrible

SUGEY

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton on 6 Apr 2024
THANK YOU FOR YOUR FEEDBACK

10/10 Excellent

HANSEN

Stayed 1 night in Mar 2024
Response from Hilton on 19 Apr 2024
thank you for your feedback

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and great room
Stayed 2 nights in Mar 2024
Response from Marcus on 30 Mar 2024
Well appreciated feedback and thank you for staying with us!

10/10 Excellent

Saadia

great service
Stayed 1 night in Mar 2024
Response from Marcus on 29 Mar 2024
Thank you for staying with us.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
This was conveniently located, clean and the staff was very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Marcus on 30 Mar 2024
Thank you for staying with us!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Marcus on 28 Mar 2024
Thank you for staying with us!

2/10 Terrible

Weijen, San Diego

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The fridge kept making lots noises at the middle of the night, I requested to have a room change for my 2nd night. The customer service would not let me change room.
Stayed 2 nights in Mar 2024
Response from NM on 27 Mar 2024
We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again

10/10 Excellent

Nitasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marcus on 28 Mar 2024
Thank you for staying with us!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marcus on 28 Mar 2024
Thank you for staying with us!

2/10 Terrible

Chriss

Travelled with family
Disliked: Amenities
And they never gave back my deposit
Stayed 2 nights in Mar 2024
Response from Marcus on 28 Mar 2024
It takes 4-7 business days to receive it back

4/10 Poor

Tina Baksh

Travelled with family and small children
Front desk staff was always polite and professional. Housekeeping never answers and you’re given an instruction sheet that says call 24 hours in advance to schedule housekeeping. The room was alright..not what was shown in Expedia,looked a bit outdated and had a weird smell like old and closed up.
Stayed 2 nights in Mar 2024
Response from Ana N on 26 Mar 2024
Thank you for providing feedback on your recent stay at our hotel. We are sorry to hear that your stay was not up to your expectations.

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and hotel. Please note that this location does not provide transportation to the airport as advertised. They do promote an "uber-like" service though.
Stayed 1 night in Mar 2024
Response from Ana N on 26 Mar 2024
Thank you for providing feedback your stay. We apologize for any miscommunication on our website. We will take a look at it and adjust as needed.

10/10 Excellent

Pablo

Excelent location, great staff parking and rooms
Stayed 2 nights in Mar 2024
Response from Hilton on 22 Mar 2024
thank you for your feedback

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were extra clean and very spacious. No funny smell in the hallways, free WiFi where most hotels from our experience have a charge of $12.99 up to 19.99 for 2 devices for every 24 hours. Overall very satisfied with every part of the hotel.
Stayed 1 night in Mar 2024
Response from Marcus on 22 Mar 2024
We appreciate your feedback and you choosing to stay with us.

4/10 Poor

Keisha

Disliked: Cleanliness, amenities, property conditions & facilities
Our room was not ready, I had to call for towels, it was dusty and I stepped on a giant Omega pill. There were scuffs all over and the appliances were broken and/or falling apart. Missing a curtain and parking was outrageous. Price for breakfast was high also for a basic continental. I won’t stay here again.
Stayed 2 nights in Mar 2024
Response from Hilton on 21 Mar 2024
thank you for your feedback. we will address these issues.

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very conveniently located. Had no issue with the room. Just know the TV and cable is good enough but at times there were some lags
Stayed 4 nights in Mar 2024
Response from Hilton on 21 Mar 2024
thank you for your feedback.

4/10 Poor

Shawn

Disliked: Staff & service, property conditions & facilities
Carpet had a tear in it, causing me to cut my foot on it. Loud in the hallways could barely sleep, needed to stay there for a work trip. Caused me to have a tiresome day from staying here. Employee had attitude when I requested security to have the loud tenants at 3 AM to please be quiet.
Stayed 1 night in Mar 2024
Response from Marcus on 19 Mar 2024
Once again, we apologize for the inconvenience of the guest and you not being able to sleep well. The carpet issue has been resolved and we thank you for bringing this to our attention.

10/10 Excellent

Kersi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Mar 2024
Response from Marcus on 19 Mar 2024
Thanks for staying with us!

8/10 Good

Victoria L

Travelled with family
Liked: Cleanliness, staff & service, amenities
I always stay at a Hilton Hotel. The comfort, bedding, and staff are a 10 . However, this location could use some renovations. Carpet is frayed, and window covering where torn, The showers are a poor design, as the faucet to turn on water before entering shower can't be reached unless one is inside the glass enclosed door. Shower leaks water out of shower onto the floor. On the positive side the staff are wonderful. Thank you Hilton for hiring such incredible people. Please look into the shower design.
Stayed 4 nights in Mar 2024
Response from Marcus on 19 Mar 2024
Thank you, Victoria for your honest feedback. We are currently in the process of renovating and will do our best to get these issues resolved. We appreciate you for staying with us.

10/10 Excellent

Geng

Stayed 1 night in Mar 2024
Response from Hilton on 7 Apr 2024
THANK YOU FOR YOUR FEEDBACK

10/10 Excellent

Katha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ana N on 18 Mar 2024
Thank you for providing feedback on your recent stay at our property. We hope to see you again!