Lobby
Check availability

Reviews of Hilton San Diego Mission Valley

4 out of 5
Hilton San Diego Mission Valley
901 Camino Del Rio S, San Diego, CA

Reviews

7.6

Good

Rating 10 - Excellent. 408 out of 1015 reviews" "
Rating 8 - Good. 220 out of 1015 reviews" "
Rating 6 - Okay. 181 out of 1015 reviews" "
Rating 4 - Poor. 104 out of 1015 reviews" "
Rating 2 - Terrible. 102 out of 1015 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Air conditioning wasn’t working when we got there. Took them over 12 hours to get it working again. Sink in bathroom was stopped up and again took them awhile to come fix it. Elevators were down multiple times as well
Stayed 2 nights in May 2024

8/10 Good

Qiangjie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Marcus on 11 May 2024
Thank you for your review.

10/10 Excellent

tyrone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptionally
Stayed 4 nights in May 2024
Response from Hilton on 10 May 2024
Thank you for your feedback

8/10 Good

Keona, Sandy Spring

Travelled with family
Disliked: Amenities
The area surrounding the hotel was a bit unsafe. There were people sitting in dark areas around the upper level parking garage. The areas down the street near a restaurant and up the street near the gas station were equally unsafe. I had an issue with my breakfast food and the only person that resolved it was Nala. The room was fine as I did not expect much considering the surrounding area. We did not use any of the amenities. The market place was very limited. No real snacks for families. There was no room service available at this location. For the price it was fine but I would go elsewhere for a true Hilton experience.
Stayed 3 nights in May 2024
Response from Hilton on 9 May 2024
Thank you for your feedback

4/10 Poor

Jacob

Travelled with family
Disliked: Cleanliness, staff & service
My room had trash from previous group. You have to pay for parking Wi-Fi breakfast plus deposit. Staff was rude had to ask for more towels 4 times finally walked to house keeping my self
Stayed 1 night in May 2024
Response from Hilton on 9 May 2024
Thank you for your feedback

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hilton on 9 May 2024
Thank you for your feedback

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Mar 2024
Response from Hilton on 9 May 2024
Thank you for your feedback

10/10 Excellent

Susan

Stayed 1 night in May 2024
Response from Hilton on 9 May 2024
Thank you for your feedback

8/10 Good

wee han, Calgary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The spa pool is good and the swimming pool Is good but there is no shower place by the pool Which is not convenient at all!
Stayed 6 nights in Apr 2024
Response from Marcus on 5 May 2024
Hello, thank you for your feedback!

10/10 Excellent

Eliana

Travelled with family
Liked: Property conditions & facilities
Friendly staff at concierge
Stayed 1 night in May 2024
Response from Marcus on 5 May 2024
Hello, we appreciate your feedback.

10/10 Excellent

anthony, Fontana

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here at this location and I have Zero complaints about the property, rooms, staff, etc. My ONLY gripe is the parking which is blah at best, the parking spots are made for mini cars. Other than that, this is in my top two hotels for business/pleasure stays in San Diego!
Stayed 1 night in May 2024
Response from NM on 2 May 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Mission Valley to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

2/10 Terrible

Eric

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
They put me in a room which had terrible sounds coming from multiple AC units. Did not sleep more then 1 hour all night. Called front desk they said they didn’t have another room. Informed manger and no call back yet. They refunded parking but still on the hook for a terrible night. The front desk made no notes of every communication I had with them. When I requested a refund they claimed there was no known issue in the room. I ask if they wanted my video proof and they ignored my offer multiple times. They eventually offered Hilton honors points as compensation. Luckily I had names and times of people I spoke with. I would say report all incidents to corporate to circumvent their lack of follow through and denial of obvious maintenance issues.
Stayed 1 night in Mar 2023
Response from NM on 2 May 2024
We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.

6/10 Okay

David

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from NM on 2 May 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Mission Valley to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

6/10 Okay

Eileena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nothing
Stayed 2 nights in Apr 2024
Response from Hilton on 30 Apr 2024
thank you for your feedback

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hilton on 30 Apr 2024
thank you for your feedback

10/10 Excellent

Martha

Liked: Staff & service, property conditions & facilities
Jessica at the front desk was absolutely amazing, very helpful and friendly.
Stayed 1 night in Apr 2024
Response from Hilton on 29 Apr 2024
THANK YOU FOR YOUR FEEDBACK

4/10 Poor

Lori

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I do not typically leave poor reviews, however, the room we had came with broken drawers, a very cold swimming pool, and a television without cable service that they claimed to have. It was very noisy at night with traffic, and there was an additional charge to park each night. For the price, I would go elsewhere. The highlight of this facility was the room cleaners. They were very hard working, thorough, and kind. They happily provided extra towels and washcloths upon request.
Stayed 5 nights in Apr 2024
Response from Hilton on 29 Apr 2024
THANK YOU FOR YOUR FEEDBACK

10/10 Excellent

Marcelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff! Registry was friendly and wonderful!
Stayed 1 night in Apr 2024
Response from Hilton on 29 Apr 2024
THANK YOU FOR YOUR FEEDBACK

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Front Desk on 26 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Winensky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, the room was very clean.
Response from Hilton on 25 Apr 2024
thank you for your feedback.

6/10 Okay

Joyce

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 26 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 Terrible

Ehab, TEMECULA

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marcus on 25 Apr 2024
Apologize if your stay with us was not up to par.

8/10 Good

Abulimiti

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from Hilton on 20 Apr 2024
thank you for your feedback

4/10 Poor

Tanya

Stayed 4 nights in Dec 2023
Response from Hilton on 9 May 2024
Thank you for your feedback

8/10 Good

Mary Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy to get to, and nice beds. Parking is tight for larger vehicles.
Stayed 1 night in Mar 2024
Response from Front Desk on 16 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

CHRISTOPHER

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on 17 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Mart

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Front Desk on 16 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Staff was not helpfull, tv remote and most outlets didn't work, food vouchwrs were not ready, bayh sink clogged, etc. I dont recommend this hotel at all. The people that worked at the restaurant and bar area were very nice.
Stayed 5 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I got the master suit for a night to enjoy I didn’t like how I know check out is at 12 pm but while I was in the shower I came out to a housekeeper in my room and it was only 9 am I think that wasn’t right at all for the housekeeper to come in knowing I haven’t checked out I work in hospitality also I work at a hotel and I know that’s something I definitely don’t let my housekeeper do I really was upset and I actually did leave right after just felt like I was getting rushed out even though I did pay a good amount for my stay
Stayed 1 night in Mar 2024
Response from Hilton on 14 Apr 2024
Thank you for your feedback. we will address this with hsk department.

6/10 Okay

Oscar

Stayed 1 night in Apr 2024
Response from Marcus on 5 May 2024
Thank you.

8/10 Good

April

Stayed 3 nights in Apr 2024
Response from Front Desk on 17 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was pleasant and the hotel was nice. I haven’t had time to reach out to the hotel, but they charged me for parking when I didn’t even have a vehicle. The guy at the front desk didn’t seem happy, so I’m not sure if he did that on purpose.
Stayed 1 night in Mar 2024
Response from Hilton on 10 Apr 2024
Thank you for your feedback

10/10 Excellent

Stephanee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Christina

Travelled with family
Great stay.
Stayed 2 nights in Apr 2024
Response from Front Desk on 8 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Davd, Gainesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay very friendly staff
Stayed 3 nights in Apr 2024
Response from Marcus on 6 Apr 2024
Thank you Mr.David for the kind feedback!

8/10 Good

Oscar

Stayed 1 night in Apr 2024
Response from Hilton on 7 Apr 2024
THANK YOU FOR YOUR FEEDBACK

4/10 Poor

Aury

Stayed 1 night in Apr 2024
Response from Front Desk on 26 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Krystle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was convenient for my trip and had a gorgeous lobby and a spacious room. Housekeeping started on my floor way too early in the morning and the walls were quite thin so I could hear the people around me when trying to sleep. I wasn’t at the hotel very much during my trip as I was off exploring museums and the beach. I’d stay here again
Stayed 3 nights in Apr 2024
Response from Hilton on 6 Apr 2024
THANK YOU FOR YOUR FEEDBACK

10/10 Excellent

Karly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my solo stay, staff were welcoming and answered all of my questions. I felt safe by my self.
Stayed 2 nights in Mar 2024
Response from Front Desk on 5 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

Vianey

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff was nice but the room was horrible. It felt humid in there even when i had the AC to 68degrees.(and its april not summer) I walked in and 3 roaches greeted me around my restroom/ entrance (mind you I'm on the 6th floor) Then my worst nightmare came to life and as I'm sleeping a mini roach was crawling on my arm which made me wake up and slap it away. And I couldnt go back to sleep. Thank god were only staying 1 night. DEFINITELY NOT A 4 STAR TYPE of hotel.
Response from Hilton on 4 Apr 2024
Thank you for your feedback. we will address your concerns.

4/10 Poor

Dieter

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible smell in room. Noisy because next to Hwy. Very bad Hilton experience. Never again.
Stayed 1 night in Apr 2024
Response from Hilton on 4 Apr 2024
Thank you for your feedback. we will address your concerns.

10/10 Excellent

Keane

Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Jose Alejandro Delfin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo genial, el staff muy amables y nuestro check in fue muy rápido, el área es genial por que si no quieres desayunar en el hotel al lado hay un Denny’s y si caminas cruzando el puente puedes encontrar muchas tiendas de conveniencia como target o trader joe’s, lo único que no me gustó fue que cobraran 35 dólares de parking por noche y si regresas muy tarde es difícil encontrar un lugar disponible para aparcarse, también hubo un simulacro de alarmas de incendio y nos despertaron a las 8 de la mañana por medio de una bocina en el cuarto, lo que no nos dejó descansar debido al sonido muy fuerte y molesto que duró poco más de una hora continua, básicamente tuvimos que salirnos de la habitación 2 horas antes de nuestro check out por qué el ruido no era soportable
Response from Ana N on 1 Apr 2024
Thank you for taking time to provide feedback on your recent experience at our hotel. We apologize for the inconvenience of our fire alarm testing that happened on the day of your check out.

10/10 Excellent

Baron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 3 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 Terrible

Chimica

Disliked: Cleanliness, property conditions & facilities
Not worth the price at all !! Parking is 40 bucks !! Smh
Stayed 1 night in Mar 2024
Response from Hilton on 1 Apr 2024
Thank you for our feedback

6/10 Okay

Kevin

Stayed 1 night in Mar 2024
Response from Hilton on 20 Apr 2024
thank you for your feedback

2/10 Terrible

Cyrus

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ana N on 1 Apr 2024
Thank you for taking time to provide feedback on your recent experience at our hotel.

2/10 Terrible

SUGEY

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton on 6 Apr 2024
THANK YOU FOR YOUR FEEDBACK

10/10 Excellent

HANSEN

Stayed 1 night in Mar 2024
Response from Hilton on 19 Apr 2024
thank you for your feedback

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and great room
Stayed 2 nights in Mar 2024
Response from Marcus on 30 Mar 2024
Well appreciated feedback and thank you for staying with us!