4/10 Poor
Isabel
Travelled with family
4 Jun 2023
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hiden Fees!!!! At the check in time I was aware that the only option to park a vehicle is paying $50 /night for valet parking. Then they charged me $150 for two nights without explanations of charges. At night my son went down to the smoking designated area and saw my car ready to be picked up for someone else. The valet handled the key to my son without confirming ownership. My son told the valet he was not going to pick up the car, but instead he wanted to know why the car was being delivered to someone else and that I was sleeping. The valet got the car back to the parking. Next day when I try to get an explanation about the incident, the person in charge of the keys just reply that some people text the wrong code when trying to retrieve cars. The valet employees suppose to check identity by checking the ticket given to the owner of the car or at least asking for the last name; they did it 1 out of 5 times. They charged me $150 for such a bad service. The battery of door of the bedroom run out of charge and we had to wait until an employee came to charge the battery.
Isabel
Stayed 2 nights in May 2023