Lobby

Reviews of DoubleTree by Hilton Hotel San Diego - Mission Valley

4 out of 5
DoubleTree by Hilton Hotel San Diego - Mission Valley
7450 Hazard Center Dr, San Diego, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 484 out of 1002 reviews" "
Rating 8 - Good. 219 out of 1002 reviews" "
Rating 6 - Okay. 155 out of 1002 reviews" "
Rating 4 - Poor. 71 out of 1002 reviews" "
Rating 2 - Terrible. 73 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Harmeet

Great overall experience. Convenient location.
Stayed 3 nights in May 2024

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to restaurants
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Dear Matt,Thank you for taking the time to provide your review of DoubleTree by Hilton Hotel San Diego - Mission Valley. It is wonderful to hear you enjoyed our convenient location and had a great time! We look forward to you staying with us again soon.

4/10 Poor

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for a room for fhe night that was 300 , checked in late due to my arrival time. Also when checked into room the rooms balcony was screwed in , then the heat in the room was extremely hot, the air conditioning didn’t work , that took up to a 1 hr have the technician came up and couldn’t fix it cause it was time for him to leave .. then I had to request to be switched the first time but they told me to wait to see if the issue can get resolved, I asked the second time and I had to go downstairs to get the new room key, pretty much my experience wasn’t the best , didn’t get to enjoy the hotel
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Dear Michael,Thank you for sharing your experience. We regret to hear about the issues you encountered with the room temperature and the balcony. We're committed to ensuring a comfortable and enjoyable experience for all our guests, and we'll use your feedback to improve our service. We hope to have the opportunity to better serve you in the future.

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the cleanliness of the hotel and the ease of getting around.
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Dear Douglas,Thank you for staying with us during your time in San Diego! We are delighted our dedication to providing cleanliness and comfort left a memorable impression on you, and we appreciate you mentioning our convenient location as well. It was truly a pleasure having you here, and we hope you return soon!

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service
The lobby kinda smelled like sewer gas limited parking which was expensive per day
Stayed 3 nights in May 2024
Response from General Manager on 14 May 2024
Dear Sharon,While we are happy to receive your positive rating, we take the comments in your review seriously. Rest assured, we will be sure to relay your concerns to our team to ensure we are meeting our high standards of guest satisfaction going forward and to remedy any inconvenience regarding odor that you had. It was a pleasure hosting you at DoubleTree by Hilton Hotel San Diego - Mission Valley, and we look forward to seeing you again in the future.

10/10 Excellent

steph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Marco

Business traveller
Liked: Cleanliness, staff & service
Location for my work
Stayed 2 nights in May 2024
Response from General Manager on 12 May 2024
Dear Marco,Thank you for sharing your experience at DoubleTree by Hilton Hotel San Diego - Mission Valley. We're thrilled that you found our location convenient for your work. Having you stay with us was a pleasure, and we look forward to welcoming you back for another productive visit!

10/10 Excellent

kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The people were awesome, they got a quick check-in, parking close, close to the tram and shopping.
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Dear Kelly,Thank you for choosing DoubleTree by Hilton Hotel San Diego - Mission Valley and for sharing your delightful five-star review. We are thrilled that our amazing team, convenient parking, and great location helped you have a wonderful stay. It would be an honor to welcome you back on future trips to our area.

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a mall, the zoo and sea world.
Stayed 4 nights in May 2024
Response from General Manager on 7 May 2024
Dear Jorge, Thank you for sharing your feedback with us. We're glad to hear that you appreciated our convenient location, and we hope you had a pleasant stay overall. We look forward to welcoming you back soon!

8/10 Good

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Great cookies.
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Tia,We want to start by thanking you for leaving your feedback, which helps us grow as a destination. We're pleased you enjoyed your stay with us, as well as our delicious, free cookies. Please let us know if there is anything we can do to make your next visit a five-star visit.

6/10 Okay

Nikkolas

Stayed 1 night in Apr 2024

6/10 Okay

Fernanda

Stayed 1 night in Apr 2024

6/10 Okay

Jenny

Stayed 2 nights in Apr 2024

4/10 Poor

Renee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Keith

Travelled with group
Likes: Hotel was located near the highways and a lot of amenities were closet by (restaurants, grocery and department stores, etc.). Everything was fairly sufficient. Rooms were quite large. Easy to check in. On-site cafe which had a few things in stock in addition to drinks and snacks one may need. Lobby was welcoming and updated. Dislikes: As mentioned in previous posts the do seem to charge for everything, even the 2 bottles of water that appear complimentary ($4.25 USD). The area around the hotel seems a bit sketchy, so much so that it we didn't feel safe walking 10 mins to Fashion Valley Mall but that is subjective. Parking is $37 USD a day which seems on the high end but we knew that prior to booking.
Stayed 5 nights in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Keith,We appreciate you taking the time to share your thoughts regarding your recent stay. We're glad to hear you enjoyed our spacious accommodations and efficient check-in service, as well as welcomed the convenience of our onsite cafe. However, we're sorry you were disappointed with aspects of your stay and some of the charges associated with your visit; while these are posted online to ensure you are aware prior to your arrival, we will certainly pass your feedback along. We're grateful for your comments, and we hope to have the opportunity to exceed your expectations the next time you're in the area.

2/10 Terrible

Tehmina

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst!
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Tehmina,Thank you for being our guest. It's disappointing to read your comment, and we're sorry your stay wasn't what you expected. Our team always welcomes feedback, so we encourage you to share additional details on how we could improve. We hope to have a chance to transform your opinions.

2/10 Terrible

Heidi

Stayed 1 night in Apr 2024

6/10 Okay

Kasra

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It was bad
Stayed 2 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Kasra,Thank you for taking the time to leave a review. We apologize for any dissatisfaction you experienced during your stay, and we encourage you to reach out to us so we can address any lingering concerns. We're always available to assist our valued guests, and we look forward to hearing from you soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality of service.
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Daniel,Thank you so much for choosing to stay with us at DoubleTree by Hilton Hotel San Diego - Mission Valley. Our goal is to provide every guest with exceptional service, so we're thrilled our commitment to this shone through during your visit. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The parking fee of $37 was too much. We also had problems with the keys not working.
Stayed 3 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Susan,Thank you for your review. It was a pleasure having you stay with us during your time in San Diego, and based on your rating, it seems you enjoyed your overall experience. That said, we'll be sure to discuss the issue with the door keys internally to determine ways of improving in this respect. Please know regarding our parking fee that we work to maintain pricing similar to the surrounding area, though we understand your displeaure. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Christina,Thank you for your compliments on our beautiful property! We're glad you enjoyed your visit, and we look forward to hosting you again at DoubleTree by Hilton Hotel San Diego - Mission Valley.

6/10 Okay

stephen

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Great service but had some issues with my room morning of check out.
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Stephen,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their efforts. Please accept our apologies, however, for any issues with your room. We hope these were promptly resolved, and we look forward to your next visit.

2/10 Terrible

Faridah

Disliked: Cleanliness, staff & service, property conditions & facilities
Dodgy
Response from General Manager on 8 Mar 2024
Dear Faridah,Thank you for taking the time to leave us a review. Our team is saddened to hear our accommodations did not exceed your expectations. What you have described differs from our usual high standards, and we will share it with our team to enhance our guests' experience. We hope you will consider giving us another chance so we can provide you with the excellent stay you deserve.

4/10 Poor

Tamarah

Disliked: Staff & service
Stayed 4 nights in Feb 2024

2/10 Terrible

Benjamin

Travelled with family
Disliked: Amenities
Watch out for hidden fees. $37 to park and no free internet
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar 2024
Dear Benjamin,It is unfortunate you were disappointed with your experience. Your feedback is valuable to our team and will guide our efforts to improve and ensure better future stays. Thank you for your time.

6/10 Okay

Letithas

Liked: Cleanliness, staff & service
The customer service was great. There was an odd smell when you first walk in. My bedding should have not been used, the duvet was lumpy where the filling was balled up. They did provide another blanket. The bed wasn't very comfortable 😕 my overall stay was ok. I will probably not chose this hotel for a future stay.
Stayed 2 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Letithas,Thank you for acknowledging our excellent customer service. However, we regret any inconvenience caused by aspects such as the bedding in your room. Your comfort and satisfaction are important to us, and we'll use your feedback to guide our improvement. We hope you might reconsider and give us another opportunity to exceed your expectations in the future.

6/10 Okay

Nina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The manager, Nepolian was very rude to us, making faces and talking about us to other staff members while we were in the vicinity. There was a much better way to handle the situation.
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Nina,Thank you for your review. We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share, as your valuable feedback helps us to improve our processes and better serve our guests. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.

2/10 Terrible

Abdulaziz

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
I dont like to say this is my first time i had a bad experience with this hotel. First of all, take more time to check-in. Secondly, the gave me queen Room not king Room, when I picked up the from the website was king Room not queen, and no one helped me with it. Can you please guys find out and let me know what I should do next time. Third, they change me same price of king Room and this is not right. Thank you
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Abdul,Thank you for your feedback. Please accept our apologies for any confusion with your reservation and for any delays during check-in. On occasion, reservations made via third-party sites do not sync properly in our system. We appreciate your patience, and we hope to see you again the next time you're in the area.

8/10 Good

Aloys

Stayed 5 nights in Feb 2024

10/10 Excellent

Joshua

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in a great room and great area, would stay again!
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Joshua,Thanks so much for this lovely review of DoubleTree by Hilton Hotel San Diego - Mission Valley! We're delighted you enjoyed your stay. Come back and see us anytime.

8/10 Good

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is quite lovely. Updated and cute. Clean. Staff is very nice.
Stayed 2 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Sharon,Thank you for taking the time to share your thoughts with our team. We are thrilled that our team made a positive impact on your stay with us. It will make them glad to know that you appreciate our high standards of cleanliness. Having you as a guest was an absolute pleasure, and we look forward to welcoming you back.

10/10 Excellent

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Matthew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of homeless people walking nearby and feeling unsafe to walk to nearby shops and restaurants.
Stayed 6 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Matthew,While we thank you for being our guest and sharing your feedback, we are disappointed that you had concerns during your stay. Please know that the safety of our guests is our top priority, and we have several safety measures in place to help ensure the comfort and safety of all. Please know we are always working to improve and hope we have another opportunity to welcome you back and impress you further.

4/10 Poor

Bruce

Liked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Shelby

Stayed 2 nights in Feb 2024

10/10 Excellent

Bridgette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Amazing service and room. Food was also great at the restaurant. The only complaint my husband i had was the bed was not that comfortable.
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Ashley,Thank you for your exceptional review of DoubleTree by Hilton Hotel San Diego - Mission Valley! We're delighted you had a fantastic experience with our service and culinary offering. Your feedback about the bed is duly noted, and we'll strive to enhance your comfort during future visits. We appreciate your insights and hope to welcome you and your husband back for another exceptional stay.

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Robert, Thank you for choosing DoubleTree by Hilton Hotel San Diego - Mission Valley. We're delighted to hear that you had a great experience with us. Your satisfaction is very important, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Good location with easy access to 163 and major freeways. One of the nicer gyms for a hotel. Parking at $35 a night is a bit ridiculous since there are no other realistic options in that area.
Stayed 2 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Dear Douglas,It's good to hear that you enjoyed our convenient location and had an overall positive experience at DoubleTree by Hilton Hotel San Diego - Mission Valley. Thank you for spotlighting our gym and sharing your thoughts as we constantly aim to make the appropriate changes and improvements. We hope to welcome you back soon for another great visit.

6/10 Okay

Antonique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to do some sightseeing
Stayed 3 nights in Jan 2024
Response from General Manager on 28 Jan 2024
Dear Carlos,It's always a pleasure hearing from our guests. We're glad you enjoyed your stay, and we look forward to seeing you again should you be back in the area.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic!
Stayed 1 night in Dec 2023
Response from General Manager on 26 Jan 2024
Dear Laura,Thank you for your kind words! We're delighted to hear that our team made a fantastic impression on you. Your satisfaction is our top priority, and it's rewarding to know we've achieved that. We look forward to welcoming you back to DoubleTree by Hilton Hotel San Diego - Mission Valley for more great hospitality!

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Peng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Georgina

Stayed 7 nights in Jan 2024