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Reviews of Bird & Carter Fonthill

3 out of 5
Bird & Carter Fonthill
Fonthill, Salisbury, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 36 out of 41 reviews" "
Rating 8 - Good. 3 out of 41 reviews" "
Rating 6 - Okay. 0 out of 41 reviews" "
Rating 4 - Poor. 1 out of 41 reviews" "
Rating 2 - Terrible. 1 out of 41 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous and friendly in Fonthill!
Very nice accommodation, excellent breakfast and welcoming hosts and staff. Couldn’t be any better. Wouldn’t hesitate to rebook.
Stayed 3 nights in Oct 2023

8/10 Good

Ian

Stayed 2 nights in Oct 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quirky Hotel
Lovely place to stay. Quite quirky. Our room opened up onto decking with our own seating and table, grassed area and stream across yhe bottom. Lovely dining area, both indoor and outdoor under awnings. Food was lovely and happy to do any variations from the menu. Couldn't fault any of it. Would definitely stay there again
Stayed 2 nights in Sep 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Country area
Lovely setting and nice walks nearby. Ate in one of the local pubs which was busy but served really good food and ale
Stayed 1 night in Aug 2023

2/10 Terrible

Steuart

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The Hotel is overrated and the record should be put right! The owners are arrogant shameful couple. Our room was small and the décor inside and around the Hotel was rough, in need of a total refurb. Having booked a time to eat we found another group of 8 arrived after us only to be served before us ,the staff all young were not interested or attentive to the guests ,no manager to hand very, poor service resulted. As for the menu 3 of the eight main meals were not available this is at 8.15 pm ! The young girl waitress tried to do her best by offering extra fries as a consolation ! We asked to speak to a manager /owner to be told they live away from the property down the road and should there be a problem they can be called on their mobiles 24/7. At around 2.30 am on using the bathroom a mass of wasps appeared and started to fill the bedroom one of them landing in my wife's bed who is disabled, she was frantic ,I tried to hit them with the bath towel but we had to leave rapidly. I tried one of the mobile numbers but both our phones had no signal!! So we headed home 3 hour drive!!On the hour we called the owners but only got an answer phone. When they did call back at 7 am the male owner was totally rude and not understanding said he would have to look into matters and will call back. Mrs Bird called back at 9 am giving what was a unconvincing apology and agreed that yes a wasps nest was found in the bathroom, she agreed to a refund - least they could do .
Stayed 1 night in Jul 2023
Response from Annie Bird on 6 Sept 2023
We are really saddened by your review. What happened that night was unfortunate andregrettable and we apologised, refunded your room and fully comped your evening meal, butwhat happened really was out of our control.There are two emergency numbers in the folder for this exact reason, and we are sorry you wereunable to get through on the first, but do wish you had tried the second as you would have gotthrough and we would have course come to assist you and sort the situation.Guests safety, well-being and happiness is of the utmost importance to us and it is sad that youwould suggest otherwise.We had no knowledge of the wasps nest (outside the room, not in the room) and it was removedthat Saturday morning as soon as we found out. We contacted your husband as soon as wereceived the voicemails but he was unwilling to calmly discuss a solution with us. Once we hadcommunicated with you, apologised profusely and settled on the best course of action, wethought it had been resolved - so we were shocked to see this review.This was clearly a freak anomaly for which neither party could have foreseen. To insinuate we donot have Health and Safety at the forefront of our operations is damaging and unfair.Best Wishes,Annie Bird

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but perfect - immaculately clean, comfy bed. Great overnight stay for us and the dog. Lovely garden too.
Stayed 1 night in Jun 2023

10/10 Excellent

Ian

Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely! Great staff, great food, great comfortable room and great setting by the river.
Stayed 2 nights in May 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning location and fabulous breakfast.
What a find. A jewel of a place beautifully situated on the edge of a stream and next to glorious countryside. The room was exceptionally comfortable. Breakfast was delicious and well cooked. Set us up nicely for the day. Useful little books supplied in the room with lots of local walks. Just one negative. Do we really need plastic bottles of drinking water when it's just fine to fill your glass from the tap? Can highly recommend Bird and Carter. We will definitely return.
Stayed 2 nights in Apr 2023

4/10 Poor

Jane

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We were staying here while participating in a course which started at next morning at 8.30 5 miles away. On arrival asked to have breakfast at 7.30 to be told was not possible breakfast only starts at 8.30. This is not stated on Expedia. In 40 years of travelling for business have never encountered such inflexibility. No options were offered neither was a refund of breakfast costs. Room was nice and clean, space allocated to bathroom means you have to shuffle sideways up sides of bed but we had guessed this from photos. A beautiful location, lovely for a holiday stay but not for business.
Stayed 1 night in Apr 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
An amazing place. Lovely people
Stayed 1 night in Apr 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a beautiful area, and delicious breakfast
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, no bad words to say!
One of the nicest places to stay, I was travelling for a solo business trip but I shall be returning with my partner for a break away! The owners were so friendly, and served an awesome breakfast to! The room was stylish, very clean and the bed was so comfy! Being on my own for this trip I wanted to feel safe and this place certainly made me feel safe, surrounded by a beautiful location with the sounds of running water and birds singing.
Stayed 1 night in Mar 2023

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
The loft was absolutely beautiful, as was the setting. The bed was very comfy. Fresh milk, tea and coffee and flapjacks were left in the room. Breakfast was delicious! The owner was there to meet me having phoned to check arrival time. He booked a table for me at the local pub. Honestly, he couldn’t have been more helpful. Would highly recommend!
Stayed 1 night in Mar 2023

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Wonderful stay and Annie, Joff and the team were lovely. We will definitely stay again!
Stayed 1 night in Feb 2023

10/10 Excellent

Vishal

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Great place to stay.
Great stay. Best sleep I’ve had for a long time. Bed and room was really comfy and the decor was great. Fantastic breakfast before I left all included in the price.
Stayed 1 night in Feb 2023

10/10 Excellent

Rev David

Stayed 2 nights in Jan 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely short break, great place to stay
We had a fantastic break at Fonthill Bishop. I couldn’t fault the location, cleanliness, room (that was particularly brilliant), staff (all very friendly) or food. One tiny thing was annoying and that was the temperature in our room - it was pretty chilly.
This is on the Fonthill estate about 5 mins walk.
Stayed 2 nights in Dec 2022

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nadder
Really enjoyed our stay in this little gem. Room was small but clean and really good breakfast included! Tea and coffee in the room, but could do with a little mini fridge maybe for milk / alcohol. Highly recommend
Stayed 2 nights in Oct 2022

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property! Joff greeted us when we arrived and gave us pointers on a great local pub for dinner! The room had all it needed and we slept cozy. Morning was beautiful and the complimentary breakfast at the restaurant was delicious!! We would absolutely stay again.
Stayed 1 night in Oct 2022

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bird & Carter Fonthill Gifford.
Lovely country feel to Bird & Carter, local crafts people interior design. Warm, cosy, and excellent food.
Stayed 2 nights in Sep 2022

10/10 Excellent

Aaron, LEHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most special places we have ever stayed and we would recommend it to anyone!
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
We had a lovely one night stay, they were incredibly helpful suggesting dinner eating places and breakfast was amazing!
Stayed 1 night in Aug 2022

10/10 Excellent

David

Stayed 2 nights in Jul 2022

10/10 Excellent

Sandra

Stayed 1 night in Apr 2022

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast
Stayed 2 nights in Mar 2022

10/10 Excellent

William, West Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great but small. I deal for one person or a couple that use to small spaces with limited luggage. The people are very nice an accommodating. The breakfast is delicious! Made from scratch! The rooms are next to a beautiful stream that had ring-necked pheasants walking around the edge of it. Very quiet. Peaceful!!
Stayed 1 night in Nov 2021

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely stay, we were in the loft room which is so cosy. Had a lovely breakfast the following morning and staff really friendly. Would well recommend!
Stayed 1 night in Nov 2021

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern feel b&b in beautiful country setting
Self-contained 1 bed room, with own entrance - dog friendly. Rural chic interior design, with a pleasantly modern feel, with organic, natural toiletries provided. The staff at the Bird & Carter cafe were excellent - not just fulfilling but anticipating your needs. Lovely to be able to have a tasty, healthy late lunch on arrival, and a great range of breakfasts (including full English) available any time up to 12.00!!
Stayed 1 night in Sep 2021

10/10 Excellent

Adam

Stayed 1 night in Sep 2021

10/10 Excellent

andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Oh my this is idyllic staff are lovely and dog friendly I could not ask for more such a wonderful stay
Stayed 3 nights in Jul 2021

10/10 Excellent

andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Beautiful simply stunning I have just booked three nights for a quiet break here. Staff are very friendly and idyllic surroundings.
Stayed 1 night in Jul 2021

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Perfect location and lovely people who very accommodating and with little things like leaving lights on for our late return that evening you couldn’t ask for more. Fantastic place to stay and a morning cuppa by the stream was the best way to start the day.
Stayed 1 night in Jun 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room for a couple.
Ebble room really nice and spacious. Staff all very friendly and helpful. Bed very comfortable and wet room shower very good and powerful. Breakfast very nice. Only possible negatives were no fridge and the flex on the kettle (fixed to the kettle) was very short.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

8/10 Good

Kai

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Sophia

Stayed 1 night in Sep 2022

10/10 Excellent

Shinya

Stayed 1 night in Aug 2022

10/10 Excellent

Nils Heiberg

Stayed 1 night in May 2022