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Reviews of Ruthin Castle Hotel

4 out of 5
Ruthin Castle Hotel
Castle Street, Denbighshire, Ruthin, Wales

Reviews

8.2

Very good

Rating 10 - Excellent. 336 out of 771 reviews" "
Rating 8 - Good. 232 out of 771 reviews" "
Rating 6 - Okay. 116 out of 771 reviews" "
Rating 4 - Poor. 58 out of 771 reviews" "
Rating 2 - Terrible. 29 out of 771 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ailish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, would stay again
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and grounds were beautiful and it felt special staying in a castle, with lots of history. The staff were very friendly, welcoming and helpful and made it a great place to stay.
Stayed 5 nights in May 2024
Response from Lauren on 28 May 2024
Thank you for your feedback. Hope to see you again

10/10 Excellent

Christopher, Wokingham

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely friendly staff. Great cooked breakfast.
Stayed 2 nights in May 2024
Response from Lauren on 28 May 2024
Thank you for your feedback, lovely to see you enjoyed your time with us

8/10 Good

Clint

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect except the breakfast which was very disappointing
Stayed 2 nights in May 2024
Response from Caz on 22 May 2024
Thank you for your feedback, I apologise for the poor standard of breakfast you experienced during your stay

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roome are clean with nice designe. Very comfortable bed. Very fredli staff nice garden around hotel Spa is awesome.
Stayed 1 night in May 2024
Response from Caz on 20 May 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Caz on 17 May 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another fantastic stay at the castle, rooms always clean and staff always friendly!
Stayed 1 night in May 2024
Response from Caz on 16 May 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 Excellent

Miss Megan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was absolutely stunning, the rooms are very dated but too be expected I feel there trying to keep in keep with the castle’s original decor, the staff are very friendly and helpful, I was staying for work over night, but would definitely return on a personal trip
Stayed 1 night in May 2024
Response from caz on 16 May 2024
Thank you for your feedback, we are pleased you enjoyed your stay

2/10 Terrible

Raheem

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I rang before i did my booing to find out for a suite with a four poster bed they said its available. booked got to the property what a disappointment no rooms available i was gutted gave me a cheap suite. If i new it wasn't available i wouldn't have booked. Make sure you check what your booking thought me lesson.
Stayed 1 night in May 2024
Response from Caz on 14 May 2024
Thank you for your feedback, I apologise for the error with your booking and allocation of a suite and am sorry that you were disappointed in your stay with us.

8/10 Good

Barry

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Caz on 13 May 2024
Thank you for your feedback

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I thought the staff were very nice. I would stay here again in the future
Stayed 1 night in May 2024
Response from Caz on 10 May 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Ka Hung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from Caz on 9 May 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Darren

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
Couldn't fault a single thing about the place and staff absolutely flawless
Stayed 3 nights in May 2024
Response from Caz on 7 May 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay at the Castle, rooms are always warm and clean. Staff very friendly
Stayed 1 night in Apr 2024
Response from Caz on 2 May 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique place to stay. Spa and mud experience was great. Cream tea fabulous. Staff couldnt do enough for you. Loved it
Stayed 2 nights in Apr 2024
Response from Caz on 29 Apr 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gorgeous place Ruthin Castle Hotel is , we had a 2 night stay there we took the room only option and thought the hotel was fantastic, we had a standard double room which had an absolutely massive bathroom with shower and bath , the staff were really friendly and couldn't do enough to help, this was our first time at Ruthin Castle Hotel but it won't be our last , can't wait for the next visit
Stayed 2 nights in Apr 2024
Response from Caz on 26 Apr 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

Elen

Stayed 1 night in Apr 2024
Response from Caz on 13 May 2024
Thank you for your feedback

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gardens and grounds were lovely, room comfortable, people were all kind and helpful. Will definitely recommend.
Stayed 1 night in Apr 2024
Response from Caz on 19 Apr 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 Excellent

Sunil, Cheadle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a castle! So, it is characterful and stunning. Nothing like the sterile environment of a Premier inn! The staff and friendly and helpful and chatty! Service in the restaurant is good and the food is good - could do with more vegetarian and vegan options (for those who are dairy intolerant). It’s definitely a unique place to stay. Highly recommended. Mustn’t forget to mention the peacocks…
Stayed 2 nights in Apr 2024

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This wonderfully historic hotel was simply unique. The grounds, staff, rooms and the Peacocks made this an experience like no other.
Stayed 3 nights in Apr 2024
Response from Caz on 8 Apr 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay! Grounds are amazing. Rooms warm and clean. Staff always friendly
Stayed 1 night in Mar 2024
Response from Caz on 15 Mar 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Caz on 15 Mar 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Caz on 2 Apr 2024
Thank you for your feedback, we are pleased you enoyed your stay with us.

8/10 Good

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful grounds and impressive castle like building. Yes its old and I love the characteristics of such an.older property. However really does need uprating in quite a few areas. Our bedroom spacious but very tired needing painting, furniture tatty and wobbling ...needs some TLC then it would be perfect
Stayed 1 night in Mar 2024
Response from Caz on 6 Mar 2024
Thank you for your feedback, we hope you enjoyed your shtay. I have passed your comments to the Hotels management team and can confirm that we are undergoing a bedroom refurbishment plan.

10/10 Excellent

John

Liked: Staff & service
Quirky but nice . Nice room. Property needs some TLC
Stayed 1 night in Feb 2024
Response from caz on 4 Mar 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Rachel

Stayed 2 nights in Feb 2024
Response from Caz on 28 Feb 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

denise

Stayed 1 night in Feb 2024
Response from Caz on 27 Feb 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yet another great stay at the Castle. our 15th visit in 12 months! Warm and clean room. Always plenty of hot water to take a bath or shower. Staff always friendly and helpful.
Stayed 1 night in Jan 2024
Response from Caz on 12 Feb 2024
Thank you for your feedback, we are pleased you enjoyed your stay and look forward to welcoming you back.

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from caz on 9 Feb 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two day break
Had a relaxing two day stay at Ruthin Castle, incorporating a spa day, the staff are so helpful, nothing is too much trouble. The evening meal and breakfast was exceptional. Plenty of choice, varied menu, This is our third stay at Ruthin Castle, things just get better with each vist, will definitely be back and would highly recommend a break here. Ps special thanks to the barman, lovely guy
Stayed 1 night in Feb 2024
Response from Caz on 7 Feb 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

4/10 Poor

anna

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was lovely to stay at a castle. It’s just unfortunate that the current property owners have let the property get so run down inside.
Stayed 2 nights in Jan 2024
Response from Caz on 1 Feb 2024
Thank you for your feedback, I am sorry that you were disappointed in your stay, we are working hard to improve the appearance of the Hotel and I will pass your comments to the Hotels Management team for review.

8/10 Good

John

Liked: Property conditions & facilities, room comfort
Always pleasant stay
Stayed 1 night in Jan 2024
Response from Caz on 29 Jan 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Caz on 29 Jan 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovey place to say !!
Our stay was most enjoyable couldn't fault anything Hotel ,food and staff were excellent . I highly recommend this hotel l
Stayed 1 night in Jan 2024
Response from Reception Team on 26 Jan 2024
Dear Denise,Thank you for your lovely feedback, we are delighted you enjoyed your stay with us and we hope to welcome you back again soon.Kind regards

2/10 Terrible

Lisa

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Caz on 26 Jan 2024
Thank you for your feedback, we are sorry that you did not enjoy your stay with us.

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a one night stay for my partners birthday.what a lovely experience it was. After reading reviews after booking it I was wondering if it was not going to be so good.as some complaints about it being slightly run down and cold.we went with an open mind and we was not diserpointed at all.it was actually much better than we ever imagined it was going to be and we can't wait to go back. Our room was just fantastic,warm, clean and furnished beautiful. We had a four poster bed and it was perfect. The whole experience was so lovely and the staff where very attentive and helpful.ruth from the dining room was such a lovely lady and couldn't do enough for everyone. The food was fine we had an evening meal and breakfast, couldn't fault it. Had a wander around the grounds seeing all the wildlife and peacocks.granted some things are a little tired and tatty but it's a castle and none of that reflected on our opinions of the whole experience.we absolutely loved it and can't wait to go back. Thank you for a lovely stay ,lovely experience and very nice staff.
Stayed 1 night in Jan 2024
Response from Caz on 15 Jan 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us and look forward to welcoming you back.

6/10 Okay

Ursula

Stayed 2 nights in Jan 2024
Response from Caz on 7 Feb 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

6/10 Okay

Matthew

Stayed 1 night in Jan 2024
Response from Caz on 10 Jan 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Caz on 9 Jan 2024
Thank you for your feedback. We hope you enjoyed your stay with us.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Caz on 9 Jan 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

4/10 Poor

Christopher

Disliked: Property conditions & facilities
A splendid building is let down by very poor standards. There seemed no contingency in cold weather to heat the public spaces as well as the rooms. Absolutely freezing and virtually impossible to rectify with the inadequate heating system. Shower drain was blocked. Toilet seat damaged. Some lights not working. Mould on bathroom tiles. Two panes of glass missing from large window on main staircase with freezing air blowing in. The list goes on and most of these issues could be rectified quickly and at minimum cast. The quality of the breakfast was mediocre and very poorly presented with buckets of food being poured into serving dishes. This should not be carried out in front of guests waiting to serve themselves but done elsewhere and brought to the dining area ready to serve. Staff are very friendly and simply require guidance and support which appears to be missing.
Stayed 1 night in Dec 2023
Response from Caz on 5 Dec 2023
Thank you for your feedback, I apologise for the poor heating and maintenance issues you experienced during your stay. I have passed your comments to the Hotel Manager in order for him to address the issues raised.

10/10 Excellent

Cara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful castle, friendly staff and great food/drinks.
Stayed 1 night in Dec 2023
Response from Caz on 5 Dec 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

stephen

Liked: Cleanliness, staff & service, room comfort
Enjoyable
A most enjoyable stay a co odd thing 1 no hangers in wardrobe and no hairdryer otherwise enjoyed it
Stayed 1 night in Nov 2023
Response from Caz on 5 Dec 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us. Both of the mentioned items should be in your room as standard, thank you for mentioning as we will get this checked and amended.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
History behind the Castle/friendly staff very welcoming/enjoyed the food
Stayed 1 night in Nov 2023
Response from Caz on 28 Nov 2023
thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Caz on 20 Nov 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Caz on 16 Nov 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely castle to stay in. Staff were friendly and helpful. Would recommend deluxe rooms. Nice food and very quick
Stayed 1 night in Nov 2023
Response from Caz on 6 Nov 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Disappointed
Asked for room to make up when came back to room in the evening nothing done, no fridge in the room, locker broken , room phone line not working, lift broken .. its just not great experience as i had when stayed couple of years ago on upper floor.
Stayed 3 nights in Nov 2023
Response from Caz on 6 Nov 2023
Thank you for your feedback, i am sorry you were disappointed in your stay and apologies for the poor room facilities and service. We are working through the rooms upgrading and replacing equipment and furnishings, I have advised the Hotel's management team of the issues you have raised.

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic getaway
What a fabulous place; the building is beautiful, the grounds are lovely for a wander around and the room was magnificent. The room was warm, the bed very comfortable and bathroom was clean and the towels were fluffy. We would very much recommend this place to stay. The food was fab: amazing choice for breakfast and really well thought, seasonal dinner options. Good wine list and lovely bar to relax in.
Stayed 2 nights in Oct 2023
Response from Caz on 2 Nov 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us and look forward to welcoming you back in the future.

8/10 Good

Arthur

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Caz on 1 Nov 2023
Thank you for your feedback, we hope you enjoyed your stay with us.