Ruoff Home Mortgage Music Center

Really close to a lot of stuff and a unique hotel

I’ve stayed at this hotel for years during the trade shows and this was the first year I’ve had complaints…. First off, we showed up and the hot water was shut off due to construction- which would have been fine if the water didn’t become impossible to wash with for the next two days; hair was slimy, dried hard, looked greasy… I have no idea what was happening but every person who stayed there from the convention was complaining of the same things… 2. The floor was dirty IN THE ROOM. Normally I probably wouldn’t have noticed much but I have a little baby in a walker or crawling and her socks and feet and hands and stomach were filthy to the point that we threw socks away. We went and bought slippers for the adults and little rubber practice shoe socks for the baby. 3. The construction crews in the hotel and the hotel staff didn’t have sense enough to NOT clean during breakfast hours. Fidgeting with the security cams above us, spraying window cleaner that blows back on our plate while we are eating, sweeping up literal dirt while trying to enjoy breakfast is tacky and not sanitary- the breakfast floor is only open so long, is there not enough time in the 20 hours it is closed to do these things? 4. It was hit or miss with the Valet staff. You either got the best ever valet or one that seemingly ignored you and did the bare minimum. One guy had his head down like he was in detention and never made eye contact or said a word. I am quite sad about this experience as a whole.