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"The whole experience was exceptional. Beautiful facilities, staff were terrific and the glass igloo was perfection. Short walk to Santa’s village meant there were plenty of activities too. I loved everything about this place."

"Love it. The staffs are very friendly. The room is clean and cozy. We spent amazing time in the winter wonderland. "

"Chalets are lovely. Beautiful location and very central. Reception and staff were excellent, there was nothing they couldn’t help us with. My daughter has certain food allergies, we ate 3nights in a row and the chef and waitresses were incredibly helpful to accommodate her. Food all round was really lovely especially the salmon soup. One thing to note, but wouldn’t detract us from staying again is that the Stairs is a bit steep to 2nd bedroom. We had 3year old and 7 year old. They have a gate at the top of stairs but may also be handy to have one at the bottom as well. "

"We had a lovely one night stay here in Jan 2026. Its a really good base, perfectly located in the city centre, easy walking distance to anywhere including most activity pickups. The buffet breakfast was really good and had everything you could want. We had dinner in the Bull Bar & Grill downstairs which had a really nice atmosphere, and very convenient as its just downstairs in the hotel, so you dont have to go outside! We had a burger and ribs and both were really good. The lounge area by reception is really tastefully done, and we enjoyed sitting there a few times enjoying the comfy seating and free flavoured water / blueberry juice. Our room was a little small (not much space to put suitcases/unpack) but the beds were comfortable, and a nice bathroom. Would happily stay there again."

"Couldn’t have been happier with our stay. Great service, spacious rooms and an amazing breakfast included! Thank you very much. "

"Superb facilities and fabulous staff."

"The hotel was clean and very close to restaurants and shopping. Front desk staff were really pleasant. So convenient! "

"We have stayed here before and returned due to many factors. High quality rooms and amenities. Location of the hotel is perfect for any trip out. Views across the river are outstanding. Lots of parking spaces. Breakfast is great and the bar really good. The hotel has everything for families or couples. "

"The Ice hotel/bar was incredible!!! You can walk through and view the rooms and ice dining. We stayed in an igloo and saw the Northern Lights. They have an alarm that alerts you if they appear. Theres a great sauna to use also. I loved this property! We stayed in the Igloo one night and it was perfect!"