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"This is far from a 4* hotel. The property is VERY run down and so many things are broken. It needs urgent repairs but nobody seems to be bothered. Staff at check in were not bothered at all, take it or leave it attitude. The doorman/porter was the only nice person. Check-in was at 2pm I arrived at 5pm waited for a hour and my room was still not ready. After 2 hours still nothing but nobody was bothered, so I went elsewhere. Overall worst hotel I’ve ever stayed in "

"Amazing location, good food, good staff, easy access "

"I tried to contact the hotel and Hotels.com to say we were stuck in transit and wouldn’t be able to stay in the hotel until we actually managed to get to Colombo….I asked if I could change the date, as these are unprecedented times….but no body got back to me."

"Location and old world charm"

"Great place to say. We booked one night just before our return flight to UK. Ended up staying for further 3 nights due to war crisis. Hospitality was wonderful. "

"Ocean not visible to room, worst is the staff they don’t treat the guests well, they looks very unhappy and they thro their emotion to guests. Staff in dining area and not helpful or welcoming "

"At check-in, we were told our room was not ready even though we arrived 2 hrs after check in time, when I questioned why that was the case for a “5 star” hotel, they miraculously found another room available to give us, figure that! There were plenty of friendly staff, but they were not attentive. We had dinner in the Indian restaurant - good quality and nice food. Overall, I would say “faded glory” in style and character - may not stay again here."

"It is very good"

"Fantastic"