Punta Sam Trip

Great locations, ocean view is perfect. Staff are welcoming and professional. Highly recommended.

Everything and everyone was great

Bedding in room. There are only flat sheets on the bed, no comforter. Staff attentiveness during restaurant service. Staff often ignored us and walked by us several times without acknowledgment. Have to hunt down a server for a drink or a refill.

Live Aqua Beach Resort Cancun From the moment I arrived at Live Aqua Beach Resort Cancun, I knew I was somewhere extraordinary — but what truly made this stay unforgettable wasn’t just the stunning ocean views or the serene infinity pools. It was the people, the impeccable cleanliness, and the flawless care poured into every single detail. The courtesy of the staff was on another level. Every greeting felt genuine, every interaction warm and thoughtful. You’re not just welcomed — you’re embraced. The atmosphere is elegant yet comfortable, luxurious yet inviting. And the cleanliness? Absolutely immaculate. The rooms were kept in pristine condition at all times. Housekeeping maintained everything to perfection — crisp linens, polished surfaces, a fresh scent that made walking into the suite feel like stepping into a private sanctuary each time. Not a detail was overlooked. The room felt brand new every single day of our stay. What truly elevated our experience, however, were the butlers — especially Maggie and Eladio. Their attentiveness and helpfulness were beyond exceptional. They anticipated needs before we even voiced them. Whether it was arranging dinner reservations, organizing special touches in the room, or simply checking in to ensure everything was perfect, they did it with grace and genuine kindness. Their professionalism was matched only by their warmth. They made us feel not just like guests, but like honored VIPs. Maggie’s thoughtful communication an

The food, staff and Beach were excellent. The rooms need some updating.