Punta Sam Trip

Food and service is all good

The food and restaurants are outstanding. The hosts are genuinely caring, and the quality of the food exceeded my expectations. There are outdoor grill stations every day, and the meals are not only delicious but also feel fresh and healthy. The swimming pools are beautiful, plentiful, and exceptionally clean. Overall, this truly is a great place to stay. That said, our experience at reception was disappointing. We were initially assigned a room that we did not book ,the worst room on the ground floor,described as a “garden view,” which it clearly was not. We had to spend one night there before finally being moved to the room we had paid for. During this time, we were told no other rooms were available, even though multiple rooms were clearly available on booking websites. Aside from this issue, the atmosphere among guests is wonderful. Everyone seems calm, respectful, and pleasant to be around, which adds to the overall experience.

Improved since last visit. Great stay

Staff were amazing. Food was not.

Room had glass on the floor. We called it and no one came to clean. We were told we were going to be upgraded for $45 per night to another tier. We agreed they said it was confirmed, and then when we