Search Hotels Near Pontiac General Hospital, Detroit

"Yes"

"We booked this hotel since it was listed as having: 1. Two king size beds - True 2. Indoor swimming pool - false. The person at the front desk was surprised why it showed up as indoor when it was an outdoor pool and was closed. 3. Made to order breakfast - false, all they had was sugar cereal, bread, mini pancakes and eggs. The person in the kitchen gave a lot of attitude when I requested to have the pancake batter refilled. They didn’t have fresh oatmeal or waffles, this is no way “Made to order breakfast” 4. In-room phone - did not work at all. When we asked the front desk, they said they’ll send someone to fix it but did not. Other guests complained the same issue. 5. No default housekeeping - all hotels have room housekeeping, but here you have to ask for it which was new to us, which we found out when our beds were not made and room was not cleaned."

"We only had a muffin, coffee, and juice. It was pretty standard. The comforter on the bed had seen better days and it was lumpy where the filling had shifted and lumped together. There were two big piles of dirty sheets and towels on the floor in the hallway when we got there in the late afternoon and they were still there the next morning. The refrigerator dint work. Staff was very friendly."

"Bad service. "

"."

"Great!"

"Lisa, who was working at the desk was incredibly helpful and friendly. HOWEVER, we booked this stay based on a previous visit and knowing there was a pool and hot tub. The pool and hot tub were not working. The kitchen was closed (we checked in a little early at 3pm, and that was for the entire day/night). The bar was also closed (Lisa, who worked the front desk, did offer to make drinks if we did want some since the bartender wasn't there.) There were zero amenities. We were also not offered any type of refund for the lack of amenities that we booked this hotel for. And since we couldn't get a refund (per Expedia's policies) we were unable to rebook a different hotel in the area."

"My wife and I had a getaway from the kid and the best hotel I’ve stayed at in a while hot tub was fantastic and the sauna was much needed. Especially for the price it’s was amazing "

"The staff made the difference; very friendly and happy to help with our large group stay. Highly recommend. "