Search Hotels in Pont-y-Clun, Cardiff

"Family room didn't match the pictures on the website. The bunk bed was incredibly unstable that we couldn't allow our child or anyone else to sleep up there. I can only presume the hotel are upgrading this room at a later time?. Unfortunately wasn't a pleasant stay due to someone having a domestic argument in the corridor and the condition of the walls meant we heard everything in the corridor and the room next door. Room clearly on the hotels to-do list."

"Lovely"

"Didn't think much staff were not very helpful l, carpet innthe room was not only dirty but a massive crease running down last the middle, doors kept slamming shut all night which kept me awake. Bed was ok and shops were close by"

"Lovely "

"On arrival the reception lady was lovely check in was easy & the hotel looks very nice from the outside. Great first impression but when you get to the second floor can see it’s dated and half going through a refurbishment. When we got to our room it’s very evident it needs an update. Damp and musty smell, the bathroom was really old, wall papered ceilings and still lots of cracks! Lots of old sockets with blank plates but only 1 wall double plug socket to use (did have USB which was good and probably the only modern thing in the room) mattresses were very cheap and springy the bed bounced when you rolled over. The room & all linen was very white & clean. Felt like a big dent under the carpet in the floor next to the bed. We are not people to complain and it was a reasonable price for a family room so we just accepted ‘we get what we pay for’ for the room it served its purpose for us. We visited the restaurant which was very calm and friendly, but unfortunately we did complain although the food looked lovely on arrival off colour scampi, pink chicken and cod which looked like it was from an Aldi box of fish. Worried of food poisoning unfortunately we did send the food back and eat elsewhere. The young lad working front of house was really good and kind with resolving the issue. The staff were amazing and I think with a thorough refurbishment (not cheap cover up) this hotel will be amazing but have low expectations if you’re using while going through the refurbishment. "

"Great location. Hotel needs updating"

"Hotel was pleasant but a bit outdated and tired. Beds very comfy. Tea and coffee making facilities disappointing. "

"Front desk staff were horrible at check in, The asked them where the ice machine was, they told me on the first floor, went there could not find it, they insisted it was there. Asked a different staff member the next morning and was told the ice machine was broken and removed a few days before"

"The room was a good size and the parking was free all weekend. However the pool area was so busy we didn't use it, the bar and restaurant was very expensive. "