Search Hotels Near Ponderosa Rural Therapeutic Centre, Heckmondwike

"Staff were rude when checking in, the rooms hadn’t been cleaned. There were ants all over the desk in one room, and rubbish on the floor. I don’t know if they are also long leasing out rooms, but some other ‘tenants’ were noisy until around 1am running up and down corridors and shouting. "

"Staff all very friendly. Our food, both our evening meal and breakfast were both lovely. The one downside for me was that even though we had a late check out at 12, my husband had gone on to work and at 10:30am my door was opened by a man who announced he was there to do housekeeping. I’d read in a previous review that another lady had the exact same thing happen to her. I’m thankful I had the chain lock on or I would have been put in a very compromised position! Better communication between reception and when people have checked out needs to be done. It unnerved me and I checked out early..!"

"The rooms are showing their age and are in need of refurbishment."

"Onsite parking was very helpful "

"Fantastic breakfast, stunning area! Staff where friendly and helpful."

"We made our booking via a partner agent on arrival we were told to had to pay for parking which we weren’t aware of. £5 per night. We’ve stayed here many times over the years & never paid for parking . Despite pre checking in online the day before arrival with both guests details there was only 1 set of towels. Room was clean although I found an extremely long black hair in the bathroom I have a blonde bob. Value for money it served its purpose for our hiking break."

"Booked this last minute, 2 rooms"

"Take your own vacuum, duster and polish your going to need it! Take some ear plugs for the horrible air vent in the room that came on half way through the night, thought someone was trying to break into my room! Furniture chipped, old and tired I can only compare my room to one that you may expect to have in a budget hotel, maybe next time I will take my chances at the IBIS for £25 a night."

"Free parking with EV charging available"