Search Luxury Hotels in Playa Hermosa

"This property is nothing like advertised. Food inedible , no wine and bar non existent, 10 chaise lounges. Closed restaurant. Not worthy of anyone’s time. To say we were disappointed is an understatement"

"Beautiful resort- Not enough umbrellas at pool. Food options were ok would have liked to see more. Cups for drinks were pour quality- definitely bring your own."

"Bar staff and waiters amazing! I do recommend that when the waiters approach tables to introduce themselves and provide a lil guidance of menu. Front of house restaurant staff need a lil help with attitude especially the Japanese restaurant. She would leave the front unattended for long periods of time then come back like it was a bother to see all those people up front. My room was nice just the odor that was coming from the toilet I wished my room smelled like the bathroom in the lobby. Beach not my favorite with the dark sand and dry trees nearby with all the vendors ready to pounce once you set foot on the sand. The pools were great never crowded with people. The pool with the bar you gotta give that staff all their props they work in that heat plus the amount of bees is not for the weak. With the conditions they still provided great service with a smile. The 24 hour lounge should provide board games, cards, remotes to change the tvs or even access to music. Great space just not enough to do in it. I would definitely return. They should definitely set up rooms with plug ins or the scents they have in lobby bathroom. Remove coffee machines they smell like stale coffee."

"This property is dates Needs renovation Food was very basic and not high quality Shower functionality was so complicated ( havent seen that anywhere!) Cleaning staff was very warm and nice"

"Staff was very helpful."

"Loved it overall, such a positive experience "

"Beautiful and breathtaking property. A mix of jungle and beaches."

"Booked a room with two queen beds but was given a room with a king bed. Was told there would be a $50 up charge to switch to a room with two beds. They did provide a roll-in cot at no charge. Front end staff and housekeeping were friendly and helpful. As was shuttle driver. The door to our unit show signs of a forced entry - with multiple gouges around the lock. Took an early flight out so cannot comment on the breakfast. Room was clean and tastefully decorated, as was the hotel."

"The resort was over all nice only issue we had was the day we needed to leave to the airport to depart the transportation to bring us down took an hour to come get us and almost made us late for our flight. The resort is up a hill and no walking is permitted for safety. So you are forced to wait. We called the office several times to get picked up and the phone would just ring and then they would answer and tell us to wait outside so we waited outside of our room for one hour before being picked up. Also, the room stated with the stay you only get two complementary bottles of water and one coffee you have to pay for the rest but other than that, it was a pretty decent day and the resort itself was very nice and close to the beach just keep in mind that you have to wait to go around the resort."