2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews of Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive

5 out of 5
Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive
Carretera Federal 307 Chetumal-Cancún, Km 306.5, Solidaridad, Playa del Carmen, QROO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 819 out of 1003 reviews" "
Rating 8 - Good. 118 out of 1003 reviews" "
Rating 6 - Okay. 39 out of 1003 reviews" "
Rating 4 - Poor. 14 out of 1003 reviews" "
Rating 2 - Terrible. 13 out of 1003 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Mike

It’s not worth it for what I spend the power goes on and off we request special food one of the manger start getting mad so I suggest you guys to find someone else
Stayed 4 nights in May 2024

10/10 Excellent

Joseph Francis Cabral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in May 2024

10/10 Excellent

Lissette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful sights, room, pool, and beach area. Went for my husband’s 40th birthday and had an amazing time. Really enjoyed all the dining options and service.
Stayed 5 nights in Mar 2024
Response from Secrets Maroma Beach Riviera Cancun on 21 May 2024
Thank you for sharing your experience! We're thrilled to hear that you had an amazing time celebrating your husband's 40th birthday with us. It's wonderful to know you enjoyed the beautiful sights, room, pool, beach area, and dining options. We look forward to welcoming you back for more special occasions.E-Concierge / Social MediaGonzalo Maqueda

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places we have been. The food and service were excellent.
Stayed 3 nights in May 2024
Response from Secrets Maroma Beach Riviera Cancun on 21 May 2024
Thank you for your wonderful feedback! We're thrilled to hear that you found our food and service excellent. We look forward to welcoming you back to one of the best places you've been.E-Concierge / Social MediaGonzalo Maqueda

10/10 Excellent

Gregory Thedor, Spring Branch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Will definitely come back.
Stayed 6 nights in May 2024
Response from Secrets Maroma Beach Riviera Cancun on 21 May 2024
Thank you for your review! We're glad you enjoyed your stay and look forward to welcoming you back soon.E-Concierge / Social MediaGonzalo Maqueda

10/10 Excellent

Maegan

Travelled with partner
Liked: Amenities
The service was AMAZING! Food was great! This was our honeymoon trip and I highly recommend
Stayed 5 nights in May 2024
Response from Secrets Maroma Beach Riviera Cancun on 21 May 2024
Thank you for choosing us for your honeymoon! We’re delighted to hear that you had an amazing experience and enjoyed the great food. Your high recommendation means a lot to us. We look forward to welcoming you back for future celebrations.E-Concierge / Social MediaGonzalo Maqueda

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. The resort always has numerous daily activities and the food options were wonderful.
Stayed 6 nights in May 2024
Response from Secrets Maroma Beach Riviera Cancun on 21 May 2024
Thank you for your kind words! We’re thrilled to hear that you found our staff amazing and enjoyed the variety of daily activities and wonderful food options. We look forward to welcoming you back for another fantastic stay.E-Concierge / Social MediaGonzalo Maqueda

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Secrets Maroma Beach Riviera Cancun on 21 May 2024
Dear, Mandi Sumners, Thank you very much for choosing us.We are very happy to know from your rating that you enjoyed an excellent stay.It was a pleasure to welcome you to our resort, we hope you return in the future to offer you a new and more special stay.E-Concierge / Social MediaGonzalo Maqueda

10/10 Excellent

Amber Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All i can say is this is PARADISE! Literally THE BEST TIME OF MY LIFE! My husband and myself enjoyed every second of every day and night. 1st time out of the country...we don't need to visits any other resort❤️
Stayed 6 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 13 May 2024
Dear Amber Lynn,Greetings from Secrets Maroma Beach Riviera Cancun paradise!Thank you so much for choosing Secrets Maroma Beach!We are very happy to know that we exceeded your expectations and provided you with a dream vacation. It's an honor for us to create great experiences, rest assured you will be always welcomed and pampered with our Unlimited-Luxury privileges.We hope to see you again to offer you a 5-diamond stay once more.SincerelyÉrica ReisE-Concierge

10/10 Excellent

Marci

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pampering abounds, and the views from every area on property is soothing. What a treat for a week of relaxation. Meals and housekeeping are all taken care of while you enjoy the sea, the pool, or your own balcony space. Each building of the property includes its own concierge, who delights in making your stay as magical as can be (Shout out to Esther! She was most wonderful to us). Many great classes and entertainment options are included at no cost. All in all, we had nothing to list as a "con", it was a big batch of "pros". As an aside, this property works with Amstar Transportation services for bringing people to and from the airport. You can book through the hotel or directly, and we found their service to be good as well.
Stayed 7 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 10 May 2024
Dear Marci, Hello from the sunny Mexican Caribbean!We are incredible grateful that you took the time to leave us your kind recommendation!Thank you so much for sharing your valuable opinion with us, we are excited to read that your recent holiday was a great experience where you enjoy a pleasant, fun, and relaxing time. Esther will be very grateful for this great recognition.It is an honor for our staff to receive this great recognition for the quality of service and attention we provided, we will continue working with passion to offer the luxury experience that all our customers deserve.We hope that the unforgettable moments will remain as great memories and when you want to come back, we will be with open doors to welcome you and give you new moments of happiness. Warm greetings from all the staff.SincerelyÉrica ReisE-Concierge

10/10 Excellent

Ekaterina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love Secrets resorts!! Best out of the best! Will be coming back!
Stayed 5 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 8 May 2024
Dear Ekaterina,Greetings from Secrets Maroma Beach Riviera Cancun paradise!Thank you for visiting us and for sharing your kind opinion.We are delighted to know that you enjoyed all the moments you spent and that you rated us as the best of the best hotels.It's an honor for us to create great experiences, rest assured you will be always welcomed and pampered with our Unlimited-Luxury privileges.We hope to see you again to offer you a 5-diamond stay once more.Érica ReisE-ConciergeSecrets Maroma Beach Riviera Cancún

6/10 Okay

Melody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The driveway is 2/3 miles long. Comfortable beds, about 30 mins away from Cancun airport. We did the couples romantic diner on the beach, pretty expensive but the food was not good. I can not say enough good things about the staff. Avoid any freebies comes with a big cost at the end. Not walking distance to anything. Very relaxing, the cabana on the beach was amazing. Not a party resort.
Stayed 3 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 6 May 2024
Dear Melody, Thank you for visiting us and for sharing your kind opinion.We are glad to know that you enjoyed our beautiful facilities, rooms, beds and beach. On the other hand, we regret the areas of opportunity you encountered. I will share your comments for improvement with our management team so they can follow up and improve future stays.We look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.SincerelyÉrica ReisE-Concierge

10/10 Excellent

Titik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome, very recommended!
Stayed 3 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 3 May 2024
Dear Titik,Thank you so much for choosing Secrets Maroma Beach!We are excited to read that your recent holiday was a great experience where you enjoy a pleasant time, our main goal would always be our guest's satisfaction. We hope to see you again to offer you a 5-diamond stay once more.SincerelyÉrica ReisE-Concierge

8/10 Good

Randy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet private no kids adults only
Stayed 7 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 3 May 2024
Dear Randy,Thank you for visiting us and for sharing your kind opinion.We are pleased to know that you had a good holiday overall.We hope you return one day to enjoy a new and better stay as you deserve.SincerelyÉrica ReisE-Concierge

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly suggest the preferred club for the beach restaurant. Excellent meals and service. Beautiful resort and beach.
Stayed 5 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 3 May 2024
Dear Andrew,Thank you very much for sharing your recent experience with our Expedia community. We are glad to know that you enjoyed the quality of our food, service, preferred club, and beautiful facilities, wonderful moments.We hope you will come back someday to enjoy new special moments.SincerelyÉrica ReisE-Concierge

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was amazing.
Stayed 4 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 30 Apr 2024
Dear Kenneth,Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation, that you enjoyed our immaculate beach, the best in the region.We hope you return one day to enjoy new special moments.SincerelyÉrica ReisE-Concierge

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 30 Apr 2024
Dear Heather,Thank you for visiting us, it was a pleasure to attend you.We were happy to hear that overall your stay was very good.We hope you will come back in the future to give you a better stay as you deserve.SincerelyÉrica ReisE-Concierge

10/10 Excellent

Maria Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Secrets Maroma Beach Riviera Cancun on 21 May 2024
Thank you for your rating! We're delighted to see you enjoyed your stay at Secrets Maroma. We'll be thrilled to welcome you back home. E-concierge / Social Media Gonzalo Maqueda

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secrets Maroma is A . The beach and water is stunning, amazing sand even in the ocean with no rocks or coral. The food was excellent and the service was amazing, we did tip, but even when we didn't, we still got great service. The food is amazing, best food at 5 hotel we have stayed yet on the Mayan. Night entertainment was great, the event teams put alot of effort into the details and there is a wide range of entertainment. Overall, we will def return, do not hesitate to stay here, you won't be disappointed.
Stayed 6 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 29 Apr 2024
Dear Kim, Hello from the sunny Mexican Caribbean!We are incredible grateful that you took the time to leave us your kind recommendation!We are glad to know that you enjoyed the quality of our food, staff attention, night entertainment and stunning beach, wonderful moments.We are looking forward to welcoming you soon for another remarkable vacation with us.SincerelyÉrica ReisE-Concierge

10/10 Excellent

brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service, Food, and Entertainment, all while in paradise! Prior to our visit we were told that Maroma Beach routinely ranks as a top beach in the world, after a weeks stay I can comfortably say I agree! This resort is class and romantic without feeling stuffy. Reading some reviews about food being less than perfect is just people wanting to complain about something we had zero complaints as the food was great. We will be coming back to Maroma as well as trying other Secrets properties based on this trip!
Stayed 6 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 29 Apr 2024
Dear Brandon,We would like to thank you for the praising review you shared following your recent visit to Secrets Maroma Beach Riviera Cancún.We are thrilled that you enjoyed your stay, through the relaxing, indulging, and luxurious atmosphere we strive to create for our valued guests.We hope to see you again to offer you a 5-diamond stay once more.

10/10 Excellent

Ziad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 29 Apr 2024
Dear Ziad,Thank you very much for choosing Secrets Maroma Beach!We are pleased to know that you had a great holiday, we will always make sure you have a excellent stay.We hope you return one day to enjoy new special moments.SincerelyErica ReisE-Concierge

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful and the service is amazing! What a wonderful time had by all. One negative is the PRESSURE to take the tour for the "time share" If we receive that amount of pressure from the lady in Preferred Club again, we won't return. She would not take a polite, no thank you.
Stayed 5 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 27 Apr 2024
Dear Francis, Thank you so much for choosing Secrets Maroma Beach!We are glad to know that you enjoyed the quality of our service, beautiful facilities, that you had a wonderful time.We offer our sincere apologies for the UVC person, we will be following up with them to reinforce our quality standards so that it does not happen again in the future.We hope you will come back more times in the future, it will be a pleasure to welcome you again.SincerelyÉrica Reis / E-Concierge

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great disposition from the majority of the staff to welcome and solve any requests made to them. The property was very well kept. The food was good, but not excellent. They should be proactive in offering a transport service from and to the airport making it more convenient for guests. Everything else was absolutely incredible. My wife and I had a relaxing and very quiet week! Kudos to Rodrigo, Antonio, Luis, Miguel and Ana for a tremendous effort to please us and make us feel pampered!!!
Stayed 5 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 27 Apr 2024
Dear Ricardo, Greetings from Secrets Maroma Beach Riviera Cancun paradise!Thank you so much for sharing your valuable opinion with us, we are excited to read that your recent holiday was a great experience where you enjoy an incredible time.All the members mentioned will be very grateful for this great recognition. We strive to do our best to maintain our high-quality services for our guests. I will share your comments for improvement with our management team so they can follow up and improve future stays.We hope you will come back someday to enjoy new special moments.SincerelyÉrica ReisE-Concierge

10/10 Excellent

Shaun

Stayed 4 nights in Apr 2024
Response from Secrets Maroma Beach Riviera Cancun on 21 May 2024
Dear, Mandi Sumners, Thank you very much for choosing us.We are very happy to know from your rating that you enjoyed an excellent stay.It was a pleasure to welcome you to our resort, we hope you return in the future to offer you a new and more special stay.E-Concierge / Social MediaGonzalo Maqueda

10/10 Excellent

Marius

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The proprietary was amazig. The only bad side the food needs some extra attention. Room service food was cold and the Philly cheese steak was hard and impossible to be eaten. Overall I will revisit the resort.
Stayed 3 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 26 Apr 2024
Dear Marius, Thank you for visiting us and for sharing your kind opinion, we are very happy to know that you enjoyed an amazing vacation.We are very sorry for not meeting your expectations about the quality of the food, I will share your words with our executive chef so he can follow up with his team to improve future stays. We offer a sincere apology for any inconvenience.We hope that in the future you will be able to return to provide you with a better vacation as you deserve.SincerelyÉrica ReisE-Concierge

10/10 Excellent

Alec

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing honeymoon at the resort! Awesome property and staff is top notch
Stayed 3 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 25 Apr 2024
Dear Alec,Thank you very much for choosing us to celebrate your honeymoon. We are very happy to know that you enjoyed a wonderful vacation, thank you for your kind words about our team's warm attention. They are all committed to transforming our guest's stays into unforgettable experiences.We will be waiting for you next time at our Resort, it will be a pleasure to welcome you again.SincerelyÉrica ReisE-Concierge

10/10 Excellent

Yvette Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service overall was great. The food was pretty good. Room- preferred club swim out was spacious and comfy bed. Concierge was very helpful and responded anytime we reached out. The spa excellent. You can tell for the most part everyone cares about making sure you have a good stay. We didn’t eat at all the restaurants but most were good. Steakhouse least favorite and Hibachi favorite for food but service the French restaurant was the best. Check out not as pleasant as checking in but not too bad. We enjoyed the beach and always had a spot when we went out. Pool was usually more crowded. The entertainment was good. We had a nice relaxing vacation and actually decided to just stay in the resort for our 5 night stay. Would go back but would like to try other Secret resorts.
Stayed 5 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 25 Apr 2024
Dear Yvette Tamara,Greetings from Secrets Maroma Beach Riviera Cancun paradise!Thank you so much for sharing your valuable opinion with us, we are excited to read that your recent holiday was a great experience where you enjoy a pleasant time.We strive to do our best to maintain our high-quality services for our guestsWe hope you will come back more times in the future, it will be a pleasure to welcome you again.SincerelyÉrica ReisE-Concierge

10/10 Excellent

Ryan P

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was over and beyond than what i expected. It was very nice and everyone was very welcoming. Very clean and service all around the resort was excellent!
Stayed 4 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 25 Apr 2024
Dear Ryan P,Thank you for visiting us and for sharing your kind opinion.We are very happy to know that we exceeded your expectations and provided you with a dream vacation.It was a pleasure to receive you at Secrets Maroma Beach and to give you beautiful memories that will remain in your hearts forever.We hope to see you again to offer you a 5-diamond stay once more.SincerelyÉrica ReisE-Concierge

10/10 Excellent

Emmelinda

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property. The staff was amazing. The location and amenities were great. The options of activities daily was great. Overall the best experience
Stayed 4 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 25 Apr 2024
Dear Emmelinda,Thank you so much for choosing Secrets Maroma Beach!We are pleased to hear that you had a wonderful vacation, the best experience. It's an honor for us to create great experiences, rest assured you will be always welcomed and pampered with our Unlimited-Luxury privileges.We hope you will come back someday to enjoy new special moments.SincerelyÉrica ReisE-Concierge

6/10 Okay

JASON, LEWISVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 24 Apr 2024
Dear Jason, Thank you for visiting us.We are very sorry to see from your rating that your stay was not pleasant. We offer our apologies for any inconvenience. Unfortunately you did not leave a comment as feedback, that helps us to work on areas of opportunity for the improvement of our quality standards.We will continue to improve future stays.Sincerely, Érica Reis / E-Concierge

10/10 Excellent

Tina Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 23 Apr 2024
Dear Tina Marie, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

8/10 Good

Nowrin

Stayed 7 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 11 May 2024
Dear Nowrin,Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a good holiday overall.We hope you return one day to enjoy a new and better stay as you deserve.SincerelyErica ReisE-Concierge

10/10 Excellent

Barbara Ann Costello

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 18 Apr 2024
Dear Barbara Ann Costello, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Juan Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of my favorites so far the service very good and the food was excellent the drinks and the upgrade I got was unbelievable. It was worth it I stay hear to celebrate my anniversary and they did good. We had a housekeeper creen are room twice a day and leve us chocolate. It was perfect!!
Stayed 3 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 16 Apr 2024
Dear Juan Carlos, Thank you very much for your visit, it was a pleasure to serve you in our resort.We are very happy to know that we are one of your favorite hotels because of the great service and attention provided by our staff, also for the quality of the food, drinks, cleanliness, amenities, it was a great anniversary celebration that you will never forget.We hope you will come back someday to enjoy new special moments.

10/10 Excellent

Eric J

Travelled with partner
This place is amazing!!
Stayed 5 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 15 Apr 2024
Dear Eric J, Greetings from Secrets Maroma Beach Riviera Cancun paradise!We are pleased to hear that you had a wonderful vacation, we will always make sure you have a great stay.We hope you will come back someday to enjoy new special moments.

10/10 Excellent

Lauren Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the best all inclusive resort we have stayed At. The staff is so friendly and helpful. They make every aspect of your stay special and if you are celebrating a special event, they go out of their way to make it great. The food is AMAZING in every restaurant we tried. I’ve never been to an all inclusive with food as good as this. The drinks are top notch. The beach is beautiful.
Stayed 5 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 15 Apr 2024
Dear Lauren, Hello from the sunny Mexican Caribbean!We were delighted to hear that you enjoyed all the moments you had and that you rated us as the best all inclusive you have ever stayed in.We are excited to read that your recent holiday was a great experience where you enjoy a pleasant time. We are looking forward to welcoming you soon for another remarkable vacation with us.

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the resort! It was the perfect week!
Stayed 5 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 15 Apr 2024
Dear Jenna, We appreciate you decided to stay at Secrets Maroma Beach Riviera Cancún for your vacation. We are pleased to hear that you had a perfect vacation, our main goal would always be our guest's satisfaction.We hope to see you again to offer you a 5-diamond stay once more.

10/10 Excellent

Robbie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 15 Apr 2024
Dear Robbie,Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Patricia Teixeira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience !
Stayed 3 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 13 Apr 2024
Dear Patricia, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back soon
Stayed 3 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 12 Apr 2024
Dear Jesus, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you will come back very soon to enjoy new special moments.

10/10 Excellent

Peter

Stayed 4 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 30 Apr 2024
Dear Peter,Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a great vacation.We hope you return one day to enjoy new special moments.SincerelyÉrica ReisE-Concierge

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 7 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 10 Apr 2024
Dear Nicholas, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and very clean resort
Stayed 6 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 8 Apr 2024
Dear Jay, Greetings from Secrets Maroma Beach Riviera Cancun paradise! We are pleased to hear that you had a wonderful vacation, we will always make sure you have a great stay.We are looking forward to welcoming you soon for another remarkable vacation with us.

10/10 Excellent

Myriam E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! Staff extremely friendly and very helpful.
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 8 Apr 2024
Dear Myriam E, Thank you so much for choosing Secrets Maroma Beach!We are incredible grateful that you took the time to leave us your kind recommendation! We are very happy to know that you enjoyed a wonderful vacation, thank you for your kind words about our team's warm attention. They are all committed to transforming our guest's stays into unforgettable experiences.We are looking forward to welcoming you soon for another remarkable vacation with us.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 8 Apr 2024
Dear Ashley,Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most incredible all-inclusive we've ever stayed at. We spent our babymoon here and it was everything we could have wanted. Excellent drinks (for me), a ton of food options, beautiful pools, fun night events and more. Look no further, this place is worth every penny.
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 6 Apr 2024
Dear Trevor, Thank you very much for sharing your recent experience with our Expedia community. We are very happy to know that you enjoyed a wonderful babymoon vacation, that everything was excellent, the quality of the food, drinks, pools, beach, staff attention, details that will not be forgotten.We hope to see you again to offer you a 5-diamond stay once more.

10/10 Excellent

warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds, staff, food everything was top notch. Will definitely return
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 6 Apr 2024
Dear Warren,Thank you so much for choosing Secrets Maroma Beach!We are glad to know that you enjoyed the quality of our food, staff attention and beautiful grounds, wonderful moments. Our main goal would always be our guest's satisfaction. We hope you will come back more times in the future, it will be a pleasure to welcome you again.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 6 Apr 2024
Dear Courtney, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Robi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. The staff was friendly and helpful. In particular, Luis and Paola. One of the best experiences of our lives.
Stayed 12 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 6 Apr 2024
Dear Robi, Greetings from Secrets Maroma Beach Riviera Cancun paradise!We are excited to read that your recent holiday was a great experience where you enjoy a pleasant time. Thank you for your kind words about our team's warm attention. Luis and Paola will be very grateful for this great recognition.We will be waiting for you next time at our Resort, it will be a pleasure to welcome you again.

10/10 Excellent

Al

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and top tier customer service. Never was unsatisfied with anything during our stay.
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 6 Apr 2024
Dear AI,Thank you so much for choosing Secrets Maroma Beach!We are incredible grateful that you took the time to leave us your kind recommendation! We are very happy to know that you enjoyed a wonderful vacation, we strive to do our best to maintain our high-quality services for our guests.We are looking forward to welcoming you soon for another remarkable vacation with us.