Aerial view

Reviews of Maya Villa Condo Hotel & Beach Club

4 out of 5
Maya Villa Condo Hotel & Beach Club
1 Avenida Norte Entre Calle, 14 Norte y 16 Norte Bis, Playa del Carmen, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 185 out of 272 reviews" "
Rating 8 - Good. 61 out of 272 reviews" "
Rating 6 - Okay. 11 out of 272 reviews" "
Rating 4 - Poor. 8 out of 272 reviews" "
Rating 2 - Terrible. 7 out of 272 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Abigail Acevedo

Liked: Cleanliness, property conditions & facilities
Place was great, hot water would run out at times but it wasn’t horrible
Stayed 4 nights in Mar 2024
Response from Juan Flores on 22 May 2024
Abigail,We are glad you had a great stay with us.Hope we can see you back in a near future.Best,

8/10 Good

Martha Elia

Liked: Cleanliness, property conditions & facilities
I really enjoy my stayed at this property. The only thing I didn't like about it is that the curtains are see through in the kitchen and living room.
Stayed 7 nights in Apr 2024
Response from Lythai Morales on 16 May 2024
Dear Martha,It was a pleasure serving you and your family at Maya Villa. I really appreciate you taking the time to share your feedback and being so open with us.I’m glad you enjoy your stay, and rest ensure that I'll share your feedback. We hope you’ll come and see us again soon!

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
This place its amazing, my family enjoyed it so much. Spacious and beautiful
Stayed 7 nights in May 2024
Response from Lythai Morales / Reservations Manager on 8 May 2024
Thanks for your 5-star review! We sincerely appreciate your feedback.

10/10 Excellent

Tulio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Half block from the beach and half block from bars and restaurants. Very good location if you are looking for a fun trip without driving!!!
Stayed 4 nights in Apr 2024
Response from Eduardo Gil on 24 Apr 2024
Tulio,Thank you for your positive feedback. We are glad you had a great stay, and we look forward to seeing you soon in a near future.Best,

8/10 Good

Sherrel

Stayed 3 nights in Jan 2024
Response from Eduardo Gil on 22 Apr 2024
Sherrel,We are glad you had a great stay with us.Hope we can see you back in a near future.Best,

8/10 Good

Erin

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Fabiola Martínez | Reservation Department on 21 Apr 2024
Thank you so much for your review! We are so pleased that you enjoyed your stay with us. We are looking forward to seeing you again!

10/10 Excellent

Migdalia

Travelled with family
Liked: Cleanliness, property conditions & facilities
The place was very nice and quiet. Our stay was enjoyable. The thing that bothered us was that the pool closed at 8 pm and after a very long day getting into the hot spot would have been nice.
Stayed 6 nights in Apr 2024
Response from Lythai Morales / Reservations Manager on 17 Apr 2024
Thank you for being our customer and leaving us a wonderful 5-star review.

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness
We stayed on a lower level unit facing the street. There was a lot of street noise but the slamming of the iron entry gate everytime someone came and went was ridiculous. The room was nice and spacious but had an overwhelming musty smell. The checking in and out at the other building was inconvenient especially if you are getting in late or leaving early, you have to drag your luggage down stairs and over cobblestone then up another flight of stairs.
Stayed 4 nights in Mar 2024
Response from Lythai Morales / Reservations Manager on 5 Apr 2024
Thank you for sharing your experience with us. We work really hard to make sure our customers love our products and service, so thank you for bringing this situation to light. Rest assured that we will take some actions to improve this situations. Hope you can give us another chance to show you the real service we offered to our visitors.

10/10 Excellent

PETER

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super place. Unique. Nice staff
Stayed 3 nights in Mar 2024
Response from Eduardo Gil on 2 Apr 2024
Peter,Thank you for your positive feedback.Best,

10/10 Excellent

John, Steven's point

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for our spring break trip with our two college aged children. The penthouse had great spaces, with the rooftop patio being truly "over the top" wonderful. Beds were comfortable, bathrooms clean and functional. Close to the beach and 5th avenue, and far enough way to make the property an oasis from the activity of PDC. This world traveling family would stay again at Maya Villa.
Stayed 5 nights in Mar 2024
Response from Eduardo Gil on 23 Mar 2024
John,Thank you for the nice and positive review. We are glad you had a great stay.We are looking forward to seeing you back soon!Best,

2/10 Terrible

Denise

Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Feb 2024
Response from Eduardo Gil on 16 Mar 2024
Howard,Thank you for positive feedback.We are looking forward to welcoming you back soon.Best,

10/10 Excellent

Jillian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfectly located right near many restaurants, tons of shops, and the beach! Felt very safe and the staff was always there to help! It was my Dad's birthday and I asked them to hang a sign - we came back to find balloons and streamers which was lovely! The apartment was very clean and the rooftop was great! Would highly recommend!
Stayed 4 nights in Mar 2024
Response from Lythai Morales / Reservations Manager on 12 Mar 2024
We’re thrilled you had such a great time at Maya Villa Condo hotel. Of course, we'll share with our Concierge staff your comments. We hope to have you back soon!

8/10 Good

Christine

Liked: Cleanliness, amenities, property conditions & facilities
First time in this area. Hotel was great- pool is very chilly in December- but rooftop was Excellent! lots of room -hottub- a little worn- needs a facelift- but worked ok. Staff did not clean hottub itself very well - Again- laid out in peaceful bliss on rooftop- all a quiet sanctuary! Would stay again. Hope they fix the Thatch roof - couldn't use kitchen terrace due to the debris falling there- but inside was spotless and awesome and comfortable!!!
Stayed 3 nights in Dec 2023
Response from Eduardo Gil on 24 Feb 2024
Christine,Thank you for your positive feedback. We will certainly look into those details with the rooftop.We are looking forward to seeing you soon!Best,

8/10 Good

Katheryn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The condo was great! Beautiful property as well. Very close to the beach and shopping district. Quite a strong sewage smell off and on throughout the day in the condo itself but had experienced that through our stay in different properties
Stayed 3 nights in Feb 2024
Response from Lythai Morales / Reservations Manager on 14 Feb 2024
We’re grateful that you took the time to leave us a review. Thanks a lot!

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Place is fantastic, staff amazing and the location is near everything. Recommend staying here we will be back.
Stayed 4 nights in Jan 2024
Response from Lythai Morales / Reservations Manager on 28 Jan 2024
It was a pleasure serving you and your family. I really appreciate you taking the time to share your feedback and being so open with us.I’m glad you felt the location is great and staff amazing.We hope you’ll come and see us again soon!

10/10 Excellent

Klaudia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a fantastic stay! Our apartment was clean and very comfortable - everything you might need to enjoy your vacation. The service was also excellent and all questions answered swiftly. I recommend to everyone looking for a great spot close to the beach and party area at the same time.
Stayed 3 nights in Jan 2024
Response from Eduardo Gil on 27 Jan 2024
Klaudia,Thank you so much for your positive feedback. We are really glad you had a great stay with us.We love to see you coming back soon!Best,

10/10 Excellent

Marck

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Juan on 24 Jan 2024
Thank you for you visit and taking the time to scoret about Maya Villa Condo hotel. We are glad to hear that you enjoy the location and the property itself. Hope you can visit us soon.

6/10 Okay

Rebecca Gitles

Travelled with family
Liked: Cleanliness
Property is a great location, quiet street and at first look presents beautifully. Access to a very nice gym is terrific. All items for kitchen are available. Towels are available a half block away. But our unit was in perpetual shade and smells like mildew. All clothes in the closets and drawers will smell after a short stay. The condo had scented plug-ins but more were needed to combat the smell. There is no sunlight so after it rains, there is a puddle on the small terrace that never dried. We all got many mosquito bites. There was also a sulfur/sewage smell that would fill the condo several times a day. Truly awful. The pool is tiny as is the hot tub (warm tub). Always in shade. Closest beach is a bit away as the one at the end of the block is a fishing area with boats. We took 2 teenagers on this trip and leaned the hard way that we would have been much better off at an all inclusive with a pool. Not having access to a sunny pool or terrace and beach being a bit away was not ideal. 5th street gets old very quickly if you stay more than a few days. Overall I would not recommend this property or Playa del Carmen without an all inclusive type stay if you are traveling with any kids.
Stayed 7 nights in Dec 2023
Response from Lythai Morales / Reservations on 28 Jan 2024
Thank you for taking the time to write an honest review! It’s reviews like this that keep us pushing forward to become better at what we do.I am glad you liked our ambience, location and the gym facilities. We hate to disappoint our customers and I am so sorry that you didn’t enjoy your stay to the fullest.It's true that the humidity in this are can be strong, that's why we always recommend to keep the AC turned on, even if it's cold, since that's the only why to keep the condo fresh and dry.Maya Villa is a great place for mature couples or people looking to relaxations since it's small and private. Thank you once more for the feedback. I hope we’ll be seeing you very soon!Regards,

6/10 Okay

Karen

Travelled with family, Travelled with group
The Maya Villa condo and beach club was overall fine for our family of four. We appreciated having the space and three beds for my teenage kids and me and my husband. The kitchen was helpful and we liked having filtered water available. Unfortunately, the dishwasher was broken our entire stay even after maintenance was called which made washing dishes annoying while on vacation. The other issues were having limited hot water and the smell of mold and sewage especially after showering and the entire unit smelled and there were no windows so we could not get the smell out. Our friends had a constant smell of mold in their unit and we heard that another unit had issues with flushing their toilet. The air conditioning and ceiling fans were nice and we like the balcony. The couches were very uncomfortable which was a disappointment since our friends were next door and we wanted to hang out socially more. We were also unhappy there was no real place to sit by the small pool and could not use the bigger pool at the sister hotel a few doors down. We did however really enjoy having access to The Gym and used it almost every day. We appreciated having fresh beach towels and towels in the unit, but otherwise found the front desk staff to not be very helpful. The maids were very friendly and helpful.
Stayed 7 nights in Dec 2023
Response from Lythai Morales / Reservations Manager on 28 Jan 2024
Thank you for your review!We’re glad you liked our spacious units with fully equipped kitchen. Our team did put a lot of effort into setting up the ambiance of our place. Happy to know it has come out well.I am so sorry that this time we didn't meet your expectations. Rest assured that I’ll have staff notified about this and speak to our manager about the same to improve our service.Once again, thank you for your review. See you soon again, hope we can have the opportunity to turn around your experience. Regards,

2/10 Terrible

Mirian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There are no elevators. Staff is not flexible. Make up charges.
Stayed 4 nights in Dec 2023
Response from Lythai Morales / Reservations Manager on 25 Dec 2023
Dear Mirian, Our customers mean a lot to us, and we are sorry we couldn't meet your expectations. As an small property with only three levels Maya Villa does not have elevators as listed in the hotel information. That's way we offer a room change without extra cost to a ground floor room. Unfortunately, the charges or lost keys and safe lock are not removed, since as per security reasons for further customers we need to replace the whole lock. We are so sorry for the inconvenience. Hope you can give us a second chance to change to improve your experience.

10/10 Excellent

Sophie, chicago

Stayed 4 nights in Dec 2023
Response from Lythai Morales / Reservations on 12 Dec 2023
Thank you for your review. Hope you had a great tome at Maya Villa and took advantage of all the perks to stay in downtown. Come back soon!!

6/10 Okay

Yuki

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was good, but they have several buildings and you cannot use other facilities such as pool which you can see the hotels.com app pictures. That is disappointing since I was planning use the pool.
Stayed 3 nights in Nov 2023
Response from Antonio on 30 Nov 2023
Thank you for choosing our hotel for your stay. We apologize for any disappointment regarding the access to facilities across different buildings. We'll review our listings to ensure accurate information about the available amenities. Your feedback is invaluable and helps us enhance our guest experience.We hope you had an enjoyable stay overall and would love the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The concierge was awesome his name starts with an I. I would hate to mispell his name but he was always available and very willing to assist. Also see ask him about Pedro. Trust me, he will get you the best deals on any of the attractions near by or far away. They both went the extra mile to make sure we enjoyed our stay...
Stayed 5 nights in Nov 2023
Response from Antonio on 30 Nov 2023
Dear valued guest,Thank you for your wonderful review! We're thrilled to hear that our concierge provided exceptional service and was always available to assist you. We greatly appreciate your kind words and the commendation for their dedication.Rest assured, we'll pass on your message about Pedro and your recommendation for getting the best deals on nearby and distant attractions. Both 'I' and Pedro always go the extra mile to ensure our guests have an enjoyable stay.We look forward to welcoming you back for another fantastic experience in the future!

8/10 Good

EVEYLN

Stayed 2 nights in Nov 2023
Response from Lythai Morales / Reservations Manager on 12 Dec 2023
Thank you so much for the review. However, we see that you’ve given us a 4-star rating. We hate to disappoint our customers and I am so sorry that you didn’t enjoy our food to the fullest. Hope we had the opportunity to turn around your experience.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is a perfect property close to all the attractions of 5th Avenue and a block away from the ocean. It is ultra clean and very well cared for. Excellent dining options nearby but also everything you need to prepare your own meals if you want to as well. I would definitely stay here again!
Stayed 6 nights in Oct 2023
Response from Antonio on 31 Oct 2023
Thank you for your kind words and for choosing our property. We're delighted to hear that you found our location to be perfect, close to attractions, and just a block from the ocean. It's great to know that you appreciated the cleanliness and care we put into our facilities. We're also pleased that you enjoyed the dining options and the convenience of preparing your own meals. We look forward to welcoming you back for another excellent stay in the future.

10/10 Excellent

Liubov

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My dad and I had a pleasant stay. The property is super clean. My dad enjoyed the pool so much. The location/size/money value totally worth staying. Also big thanks for decorating the condo for my bday, and leaving a nice card and a bottle of wine. Much appreciated. Unforgettable experience. We will be back.
Stayed 8 nights in Oct 2023
Response from Antonio on 31 Oct 2023
Thank you for choosing our property to celebrate your birthday!We're thrilled to hear that you and your dad had a pleasant and unforgettable stay. It's wonderful to know that you enjoyed the clean facilities, the pool, and found value in our location. We were delighted to be a part of your special day and hope to welcome you back for more memorable experiences in the future.

10/10 Excellent

Roma

Liked: Cleanliness, property conditions & facilities
The condos are in very good condition. The gym is excellent and the staff attentive.
Stayed 3 nights in Oct 2023
Response from Juan Flores on 17 Oct 2023
Thank you for share your positive feedback regarding your stay at our condo. We're thrilled to know that you would definitely stay with us again! We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Eric

Stayed 2 nights in Aug 2023
Response from Lythai on 2 Jan 2024
Thank you Eric!

10/10 Excellent

Jenifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved every second of our stay. So peaceful and relaxing. Walking distance to everything which is a plus. Wish we could of stayed forever
Stayed 5 nights in Jul 2023
Response from Eduardo Gil on 28 Jul 2023
Jennifer,Thank you so much for your positive feedback.We will love to welcoming you back soon in the near future.Best,

10/10 Excellent

veriliz

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was excellent
Stayed 6 nights in Jul 2023
Response from Juan Flores on 25 Jul 2023
Thank you for share your positive feedback regarding your stay at our condo. We're thrilled to know that you would definitely stay with us again! We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Karina Botello

Stayed 6 nights in Jul 2023
Response from Antonio on 8 Aug 2023
We appreciate your review! Thank you for your feedback!

10/10 Excellent

Jesus Hernandez

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really nice place. Places to walk around and restaurants near the area.
Stayed 4 nights in Jun 2023
Response from Eduardo Gil on 29 Jun 2023
Jesus,We are glad you had a great stay with us. We hope to welcome you back soon.Best,

4/10 Poor

Tereso, las vegas

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Jun 2023
Response from Eduardo Gil on 29 Jun 2023
Tereso,We really hope we could, it make it better next time.If you could let us know what went wrong with your stay.Best,

10/10 Excellent

Hector

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really nice property
Stayed 5 nights in Jun 2023
Response from Juan Flores on 28 Jun 2023
Hector, Thank you for taking the time to share your positive feedback, We are happy to know that you had a good experience while staying at Maya Villa, We hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our stay here. It was exactly what we wanted and expected. It was clean, quiet, well maintained and close to nearly everything. The perks and amenities were also a very nice addition. Free massage, another properties pool, food discounts, beach club etc. We only had conrsct with the concierage staff and security and they were all extremely pleasant. Totally recommend.
Stayed 4 nights in Jun 2023
Response from Lythai Morales / Reservations Manager on 23 Jun 2023
Thank you so much for taking the time to write such a wonderful review.We really appreciate it! We’ll make sure we convey the message to our Staff! They will be delighted to hear your feedback. Thank you so much once again. We look forward to seeing you soon!

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I absolutely loved my stay here! It had everything needed to cook and even barbecue. I stayed in the three-bedroom villa. It was fabulous! The washer and dryer were a plus. There is a Walmart nearby and the dining options are plenty. Super close to the fifth avenue. I liked that they have their own secured parking area.
Response from Juan Flores on 20 Jun 2023
Thank you for your wonderful review! We're thrilled to hear that our resort's location was perfect and safe, with everything within walking distance. Our spacious units with all the necessary amenities that added to your experience. We appreciate your kind words and would love to welcome you back for another visit soon.

10/10 Excellent

Rosalba Lara

Liked: Cleanliness, amenities, property conditions & facilities
It is a beautiful property .We just got back .Our stay was from Sunday to Friday We stayed in the 2 bedroom penthouse . It has everything you need. It has a full kitchen in case you want to cook. It has a private area upstairs with a hot tub and where you can barbecue. The rooms are nice ,clean and comfortable. AC was great . The only issue was it had like a small smell . It smelled a little humid but not like bad. I Still loved the place . I would stay there again. Every employee was very nice ,friendly and helpful. I recommend this place . I hope to visit again.
Stayed 5 nights in May 2023
Response from Eduardo Gil on 3 Jun 2023
Rosalba,Thank you very much for your positive feedback.We will love to have you back soon!Best,

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a good stay. The very good part: - Clean rooms - Fully equipped kitchen (pots, pans, cutlery, etc.) - Washer and drier in room ( very useful when you travel with kids) - Very central location to 5th Ave - Access to wonderful gym nearby - Shared access to Taj hotel amenities - pool and restaurant The not so good part: - Dirty beach - unfortunately the hotel didn’t maintain their beach area and it was covered with rotting and stinking seaweed - The hotel was not proactive to recommend alternative beach options and entertainment - Some alarm was going off constantly and nobody at reception would pick up the phone to help address this Final word of caution - beware of spring break tourists in early April - loud drinking parties could last till early morning.
Stayed 7 nights in Apr 2023
Response from Antonio on 9 Apr 2023
Thank you for choosing to stay with us, and for taking the time to provide your feedback. We are glad to hear that you enjoyed our amenities and that they were useful during your stay.We will take your feedback into consideration and work to improve in these areas. We appreciate your final word of caution regarding the spring break and will ensure to communicate this to future guests.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Dustin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property as described. Clean, convenient location, quiet. Good communication from office. Enjoyed our stay.
Stayed 6 nights in Mar 2023
Response from Lythai Morales / Reservations on 19 Mar 2023
We appreciate your review and feedback. The honesty is very important for us, we are sure about advantages to booked at Maya Villa and enjoy the relaxing ambience of this petite property. Come back soon!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful property, excellent experience. The condo is spacious and super comfortable. The pool is small but gorgeous and we discovered we had it all to ourselves for our stay.
Response from Juan on 18 Mar 2023
Emily, we are really happy you had a blast while here in PDC. Thank you so much for your feedback over your recent stay at El Taj Oceanfront. We will certainly like to welcome you back soon.

8/10 Good

Thomas Edward

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place for our family. We stayed on one of the rooms with a hot tub on the top floor and it did NOT have a direct view of the ocean. Great food near by.
Response from Lythai Morales on 21 Feb 2023
Dear Thomas, Thank you for taking the time to leave us a review from your stay. Maya Villa is a nice and relaxing property with only 17 units, and certainly there is no ocean view as published, since the hotel is located one block away from the beach. As you mentioned the location is a great advantage since there are many restaurants nearby.

10/10 Excellent

THOMAS

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Short walking distance to 5th Ave. Condo was very clean and large. Very good experience and stay! Would definitely book her again!
Stayed 4 nights in Jan 2023
Response from Eduardo Gil on 6 Feb 2023
Thomas,Great! We are glad you had a great stay in Maya Villa. We will certainly be happy to welcoming you back soon!Best Regards!

10/10 Excellent

Monica S

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was super cute, felt like you were in the Mayan jungle. The pool is beautiful, although small, it was unique. Best location near 5th Ave, the beach and walking distance to everything. We stayed in the penthouse and the rooftop palapa and space was awesom!
Stayed 5 nights in Jan 2023
Response from Juan Flores on 3 Feb 2023
Monica, thank you for your comments and taking the time to share your experience!We re happy you had a great time and enjoy our luxury condos, Certainly, the location on of the biggest advantages. We are confident that we will be able to receive you in the near future. Warm regards

10/10 Excellent

Laura

Stayed 1 night in Jan 2023
Response from Lythai Morales on 19 Mar 2023
Thank you for your review!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful 3 story condo with outdoor jacuzzi. Very private and quiet but very close to 5th Ave
Stayed 2 nights in Jan 2023
Response from Juan Flores on 29 Jan 2023
Thank you for your positive review of your recent stay at Maya Villa Condo Hotel, We really appreciate the time you took to make a review and the fact that you enjoy our luxury condos,Certainly, the location on of the biggest advantages. Hope you can visit us back in the near future.

10/10 Excellent

Jenna Maria

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Ryotaro

8/10 Good

Michal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is close to the beach and shops. Parking underground, but it is a bit tight. Swimming pool is more for relaxing than swimming as it has a quirky shape. When it comes to safety, there is a security guard by the main gate. However, our beach blanket disappeared from the balcony and most importantly we had some money missing from the safe which is in the room. I reported it to the reception, but nothing has been done. What is the point of having a safe if it is not safe to leave cash in it. After the incident I kept it empty just in case. Also, one of the toilets broke down, I reported it three times, every time I was told someone will come to fix it but nothing has been done whilst we were there.

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and excellent location!!
Response from Lythai Morales / Reservations Manager on 4 Dec 2022
Thank you for your review. Hope you had a great stay at Maya Villa condo hotel.