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Reviews of MARQUEE Playa Hotel

4 out of 5
MARQUEE Playa Hotel
10 Avenida Norte entre 10 con 10 bis, Playa del Carmen, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 105 out of 160 reviews" "
Rating 8 - Good. 32 out of 160 reviews" "
Rating 6 - Okay. 13 out of 160 reviews" "
Rating 4 - Poor. 3 out of 160 reviews" "
Rating 2 - Terrible. 7 out of 160 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Syed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay. Only improvement could be cleaning the pool more frequently.
Stayed 1 night in May 2024

10/10 Excellent

Filip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing room, great night time receptionist.
Stayed 4 nights in May 2024

10/10 Excellent

Yik Cham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very great. Just opposite to Coco Bongo.
Stayed 2 nights in Apr 2024

10/10 Excellent

Charvon

Travelled with partner
Liked: Amenities, property conditions & facilities
The property was beautiful and clean. Very convenient to all shops and restaurants and the beach! Jackie was amazing and very helpful throughout our trip!
Stayed 4 nights in May 2024

10/10 Excellent

Yao

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 4 nights in Apr 2024

10/10 Excellent

Blanca Saborio and Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time at Playa del Carmen and Marquee Hotel was just perfect for the 3 days we needed. We loved the room (we got the corner suite on 3rd floor) was spacious and bed was comfortable. We were a bit concerned because of Coco Bongos being so close to the hotel and the noise however they provide a noise canceling machine which helped. Not bad at all since we were on 3rd floor. Staff was super nice and they even allowed us to check in a few hours prior checking in time. I think the hotel could have at least provide a coffee machine or even a couple of bottles of water in the first day at least. We had a convenient store right in the corner which we walked to get water and some groceries. Hotel (for our taste) was a bit too dark. Specially the hallways. Could defuse more light specially if you come back from having a few drinks could be a bit dangerous if you don't watch your step. Our room had an escalator going down right in front. Their pool was closed and there was no service or happy hours. They do offer free breakfast but is located very close by at their sister hotel Calixta. Overall we would definitely stay here again if and when we go back to Playa. Location, location, location!!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Amelia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Ayanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, the room was clean and beautiful, convenient location (steps away from 5th avenue). As many have stated, the breakfast can be better, not many options. The rooftop is also pretty dusty if you choose to relax there. It doesn’t seem like they clean the chairs/ tables daily
Stayed 6 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Karla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay in with kids, breakfast was included and it was more than expected. All staff was kind and helpful at all times. Hotel is clean, modern and updated.
Stayed 1 night in Mar 2024

10/10 Excellent

Tomer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Thank you for 9 nights its was perfect stay
Stayed 9 nights in Mar 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay here. Amazing and convenient location. Walkable to everything you can want to experience in Playa Del Carmen. Staff were friendly and helpful. There was always someone at the desk. Rooms were nice and common areas were clean. I didn’t mind having to walk to the other hotel for breakfast it was like 2 blocks away but as others said the options were limited (same everyday). My only complaint would be that noise travels a lot (I’m actually hard of hearing so the fact that I could hear loud noises from other rooms says a lot). But even with the cons I would stay here again in a heart beat I loved it.
Stayed 3 nights in Feb 2024

8/10 Good

John

Travelled with partner
Loved this boutique style hotel. Only negative is you’re a block off main road and is loud at night. Hotel pool is smaller than the picture shown. Staff is very friendly
Stayed 2 nights in Feb 2024

2/10 Terrible

Yeni

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for one night. The front desk service was decent, and we didn’t use the rooftop pool. We also skipped breakfast, so we won’t comment on those two aspects. The room initially looked nice and modern. However, because we arrived very late, I went straight to sleep. The next morning, when I lifted the covers, I discovered that the bedsheet was covered in someone else’s blood stains—quite disgusting. Since we had to catch a flight, I didn’t have time to argue with the front desk; I just took a photo to show everyone. I definitely won’t stay at this hotel again when I return to PDC. There wasn’t even a trash bin in the room."
Stayed 1 night in Feb 2024

10/10 Excellent

Lisbet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto el hotel todo está muy cerca y es muy confortable las habitaciones
Stayed 2 nights in Feb 2024

10/10 Excellent

Mario, Bloomington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plain & simple. Very close to everything you may need. The only con is parking but there’s a few spots around the place
Stayed 1 night in Jan 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jul 2023

10/10 Excellent

Ashia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Javier

Stayed 10 nights in Apr 2023

10/10 Excellent

Louie, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Beautiful stay! Very convenient location. Great service! Great rooftop with ocean view.
Stayed 3 nights in Mar 2023

8/10 Good

Tanveer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in Playa
Its a small boutique hotel in a great location. The room is of great size and has the right amenities. the curtains don't darken the room and it wakes you up really early in the morning. We enjoyed staying there though. The rooftop restaurant served good breakfast that was part of our rate.
Stayed 2 nights in Mar 2023

10/10 Excellent

Peter

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2023

2/10 Terrible

Julio

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Posting lied about property amenities - it clearly said “on site parking” property had no parking and only paid street parking was available which is not notes on description- ended up booking somewhere else - need refund or credit from this booking - Expedia please contact me ASAP 317-362-5699
Stayed 2 nights in Feb 2023
Response from Haley on 27 Feb 2023
I apologize for any confusion, our site and the listed amenities on Expedia state that there is "street parking"; we do not have our own lot as we are very centrally located and there is limited space

10/10 Excellent

Anand

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 2 nights in Feb 2023
Response from Haley on 27 Feb 2023
Thanks!

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to 5th Ave and the beach, lots of restaurants near by to choose from. Continental breakfast had good options and service. Room was large and clean. Patios face a back road and not the main road like the other Kayak hotel which maybe wasn’t the best view but good still because the sun was never beaming into our room making it hot. Has super cold and nice AC staff was friendly and spoke English well. Coco Bongo it literally right there which was super cool to see and hear the excitement going on! I never found I needed the earplugs provided when your patio door is shut it’s very quiet.
Stayed 7 nights in Feb 2023
Response from Haley on 14 Feb 2023
Glad to hear you enjoyed your stay!

6/10 Okay

johnny

Stayed 3 nights in Feb 2023
Response from Haley on 7 Feb 2023
Thank you

8/10 Good

juanita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s a good hotel The staff are really nice and good breakfast
Stayed 4 nights in Jan 2023
Response from Haley on 5 Feb 2023
Thank you!

2/10 Terrible

DAVID

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
BAD PLACE TO STAY
TOO MUCH NOISE, REALLY BAD BEDS, NO FRIDGE ON THE ROOM, NO ICE, NO PARKING,
Stayed 2 nights in Nov 2022
Response from Haley on 11 Dec 2022
Thank you for your feedback. We apologize if you stay did not meet expectations. Please feel free to reach out to us directly to follow up

6/10 Okay

angelica

Liked: Cleanliness, property conditions & facilities
Checking in was disappointing, booking was fully paid thru expedia but was pending on their end. Waited for more than half an hour at the lobby till it was sorted out with a call to Expedia support for help. Checking out was a breeze.
Stayed 2 nights in Oct 2022
Response from Haley on 15 Oct 2022
Thank you very much for your feedback and apologies for any inconvenience caused at check-in

10/10 Excellent

Abdul-Azziz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfectly placed for me. I like to party and it was located a block from Coco Bongo and maybe 2-3 blocks from the party strip in PDC. Also, many dining options in the area with access to the beach. Great location, also very modern and chic design with large spacious clean rooms. Sanitized as well. And lastly, although it was close proximity to the clubs it was far enough to not be bothered with noise. 5/5
Stayed 3 nights in Aug 2022
Response from Guest Experience Team on 21 Aug 2022
Thank you for taking the time to share your feedback with us! We are thrilled to hear you enjoyed our central location and tastefully designed rooms. We look forward to your next stay with us

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Katherine on 20 Jul 2022
Thank you so much for your gracious feedback!

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy to have booked our room at kayak Luna at Playa del Carmen, the hotel is located in a very strategic place we had the beach at a walking distance (only two blocks 😊) and loved our room it was very nice and clean
Stayed 1 night in Jun 2022
Response from Haley on 27 Jun 2022
Great to hear! We look forward to welcoming you again

4/10 Poor

hope

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 5 nights in Jun 2022

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating. Great location and service.
Stayed 3 nights in May 2022
Response from Doug Conti | KAYAK Sol Playa del Carmen on 16 May 2022
Dear Benjamin, We’re thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. Guest experience is our priority and it’s great to hear that our dedicated staff took such wonderful care of you and made you feel so valued. We look forward to hosting you again soon for another fantastic experience. Sincerely, Doug Conti | KAYAK Sol Playa del Carmen

10/10 Excellent

Ivan

Stayed 5 nights in Apr 2022

10/10 Excellent

Krystell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. A block from fifth avenue, friendly staff, rooftop pool, big rooms with 10ft ceilings and great balconies. While some other reviewers have mentioned the noise level from the street is very loud we did not find that to be the case, if you are used to complete silence when you sleep maybe it would be an issue but if you live in a large city the noise isnt really even noticeable. The hotel does provide earplugs in the room in case the noise is too much. Beautiful newly renovated rooms, we had the king room, note the shower is glass and faces the room, which is great for a couple maybe not so much for friends. Very secure area, 24 hr 711 store a block away, several cafes and restaurants and a pharmacy immediately around the hotel. Check in is easy and fast.
Stayed 5 nights in Apr 2022
Response from Doug Conti | KAYAK Sol Playa del Carmen on 16 May 2022
Dear Krystell, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as all Playa del Carmen has to offer! Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Doug Conti | KAYAK Sol Playa del Carmen

8/10 Good

Manuel

Stayed 6 nights in Apr 2022
Response from Doug Conti | KAYAK Luna Playa del Carmen on 16 May 2022
Dear Manuel, Thank you for choosing Kayak Luna Playa del Carmen and leaving a positive rating! We are happy to hear you had an overall positive experience while staying with us. We hope to welcome you back very soon! Sincerely, Doug Conti | KAYAK Luna Playa del Carmen

10/10 Excellent

Lili

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here! The staff is so friendly and welcoming and the hotel itself is very nice and modern. Bed was super comfy and there was hardly any noise at night. We would totally stay here again and recommend it :)
Stayed 3 nights in Mar 2022
Response from Doug Conti | KAYAK Luna Playa del Carmen on 16 May 2022
Dear Lili, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Doug Conti | KAYAK Luna Playa del Carmen

2/10 Terrible

Ojilvia

Stayed 5 nights in Mar 2022
Response from Doug Conti | KAYAK Luna Playa del Carmen on 16 May 2022
Dear Ojilvia Thank you for taking the time to leave a rating regarding your recent stay with us. I noticed this rating did not come with any feedback and we use reviews to retrain our staff and improve our services. If you would be willing to reach out, we would like to hear more about your experience. Sincerely, Doug Conti | KAYAK Luna Playa del Carmen

10/10 Excellent

Sofie Dambæk

Stayed 5 nights in Mar 2022
Response from Doug Conti | KAYAK Luna Playa del Carmen on 16 May 2022
Dear Sofie, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Doug Conti | KAYAK Luna Playa del Carmen

10/10 Excellent

Dean Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here and the experience was even more pleasant this time.
Stayed 4 nights in Mar 2022
Response from Expedia representative on 24 Mar 2022
Hey there Dean, Thank you for taking the time to give us your feedback we are glad to hear that you enjoyed your stay with us We look forward to welcoming you soon!!!!

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Kayak Luna Playa. My room was clean and modern looking. I enjoyed the free breakfast. All of the staff members were pleasant and helpful. There was someone at the front desk at all times and they even had a nightly security guard. The hotel was quiet and in walking distance to everything I needed.
Stayed 6 nights in Feb 2022
Response from Expedia representative on 24 Mar 2022
Hey there Joyce, Thank you for your feedback is pleasant to hear that you had a nice stay with us and you enjoyed the free breakfast. We look forward to welcoming you again anytime soon.

8/10 Good

Bertha Aline

Stayed 1 night in Feb 2022
Response from Comentario de la dirección del hotel on 7 Jul 2022
Dear Bertha! Thank you taking the time to rate us, looking forward to see you soon.

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
Hôtel au centre ville, plage à pied, mais très mal insonorisé, Pas de bouteille d’eau dans la chambre ,
Stayed 2 nights in Feb 2022
Response from Comentario de la dirección del hotel on 7 Jul 2022
Cher invité, Merci pour vos précieux commentaires. Nous sommes vraiment désolés d'apprendre votre malheureuse expérience. Nous prenons vos préoccupations très au sérieux et vos commentaires seront partagés et traités avec notre équipe. Nous espérons avoir la chance de vous accueillir à nouveau pour une meilleure expérience. N'hésitez pas à nous contacter à tout moment pour discuter plus en détail de votre expérience. Vos commentaires et suggestions sont toujours les bienvenus. Sincèrement, KAYAK Luna Playa del Carmen

10/10 Excellent

Alejandro

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Guest Experience on 21 Dec 2021
Thank you for taking the time to rate us!

10/10 Excellent

angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021
Response from Comentario de la dirección del hotel on 7 Jul 2022
Angelica, thank you for taking the time to rate us, we look forward seeing you next time!

8/10 Good

kfir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Guest Experience on 15 Nov 2021
Thank you for taking the time to review your recent stay with us.

10/10 Excellent

pascale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel would come back anytime
Stayed 4 nights in Oct 2021
Response from Guest Experience on 31 Oct 2021
Pascale, Thank you for taking the time to share your feedback. We are thrilled that you enjoyed your stay with us and we hope to welcome you back again soon!