Private beach, white sand, snorkelling, 2 beach bars

Reviews of El Dorado Maroma, Catamarán, Cenote & More Inclusive

4.5 out of 5

Reviews

10

Exceptional

Rating 10 - Excellent. 11 out of 12 reviews" "
Rating 8 - Good. 1 out of 12 reviews" "
Rating 6 - Okay. 0 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

9.8/10

Cleanliness

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vishal

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Dorado Maroma on 19 May 2024
We are thrilled to hear that you had a positive experience with us. Your feedback is invaluable and encourages our team to continue providing excellent service.We look forward to welcoming you back on your next visit.Warm regards,

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful. The room is very comfortable and nice and cool. Air-conditioning worked great & loved the room had a ceiling fan as well. The pool area was very nice, but the beach was spectacular very comfortable and the service was great! Breakfast was delicious, lunch was good and dinners were OK. Drinks were all very good. We would definitely stay at this property again and would recommend it.
Stayed 7 nights in May 2024
Response from Thank you for your feedback on 15 May 2024
Dear Mrs. MaryThank you for sharing your experience with us! We're delighted to hear that you found our property beautiful and that you enjoyed the comfort of your room, especially with the efficient air-conditioning and ceiling fan. It's wonderful to know that you had a great time at the pool area and that you found our beach spectacular and comfortable, with excellent service.We're thrilled that you enjoyed the delicious breakfast and the quality of our drinks. Your feedback regarding lunch and dinner is duly noted, and we'll strive to enhance our offerings further.Thank you for your recommendation, and we can't wait to welcome you back for another memorable stay at our property.Warm regards,EDM

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff and polite highly recommend .
Stayed 5 nights in May 2024
Response from Thank you for your feedback on 8 May 2024
Dear Guest,Allow me to express my sincerest gratitude for choosing Naay Spa. Your decision to share your experience with us does not go unnoticed; we deeply appreciate the time you have taken to provide us with your feedback. I commit to sharing your words with our entire team, especially those who contributed significantly to making your stay even more enjoyable through exceptional service.We eagerly anticipate the privilege of serving you again in the near future. We hope your journey back home was pleasant and memorable. With genuine appreciation,EDM

10/10 Excellent

Yasser

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful relaxing all inclusive resort
Stayed 4 nights in Feb 2024
Response from Thank you for your feedback on 5 Mar 2024
Dear Yasser, thank you for choosing Hotel Dorado Maroma for your stay and for taking the time to share your review. We appreciate your kind words about our beautiful and relaxing all-inclusive resort. We hope to welcome you back in the near future. Best regards, Hotel Dorado Maroma.

10/10 Excellent

Donna

Stayed 9 nights in Jan 2024
Response from Hotel Palafitos Overwater Bungalows on 24 Mar 2024
Estimada Donna, ¡Gracias por su amable revisión! Nos alegra saber que disfrutaste de tu estancia con nosotros. Esperamos darle la bienvenida de nuevo pronto.Atentamente,

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would have liked better food options. The food quality was fine just the menu could use some updating.
Stayed 7 nights in Feb 2024
Response from Thank you for your feedback on 20 Feb 2024
Dear Joseph, Thank you for choosing Hotel Dorado Maroma for your recent stay and for taking the time to share your feedback. We appreciate your comments regarding the food options. We understand that a diverse menu is important to our guests, and we will take your feedback into account as we continue to improve our offerings. We hope to have the opportunity to welcome you back in the future. Best regards, Hotel Dorado Maroma

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 7 nights in Feb 2024
Response from Thank you for your feedback on 20 Feb 2024
Dear Paul, thank you for your positive review of Hotel Dorado Maroma. We are glad to hear that you had a great experience with us. If there is anything else we can assist you with, please do not hesitate to let us know. We look forward to welcoming you back in the future. Best regards, Hotel Dorado Maroma.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Thank you on 15 Jan 2024
Dear guest! First of all, thank you for rating us; we would like to know where we can improve to make your next stay with us more satisfactory, Best regards EDM

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
This is a great, little resort. The beach is, in my opinion, is one of the best in the area. It is white and powdery. The staff rakes it each morning so there are no rocks or debris. There could be more beach chairs, but the staff work very hard to assure that you get a chair. My room was perfectly located within walking distance to the beach. I had a room directly above Rick’s bar and the adjoining pool, but never felt it was too loud. The staff are all very hard working and welcoming. The grounds at the resort are immaculate. The staff members at the bars, the beach and the restaurants were all amazing. If you’re looking for a quiet laid back vibe, this is your place.
Stayed 8 nights in Nov 2023
Response from Thank you on 15 Jan 2024
Dear Maria, Firstly I wanted to thank you for taking the time to write a review about your stay with us, we are very glad that your experience with us was such a great time. Be confident that our staff will be delighted that you have acknowledged they work hard for your satisfaction.We will wait for the next opportunity to serve you,SincerelyEDM

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, amenities
El servicio en los restaurantes no es lo que se espera para la calificación que tiene no llega ni al 9, muy poco personal en los restaurantes en el área de playa y alberca muy poca atención, muy decepcionado por la calificación y la atención del personal es normal pero muy poca gente para atender, muy decepcionado.
Stayed 1 night in Apr 2024
Response from Thank you for your feedback on 8 Apr 2024
Estimado Ivan, agradecemos sinceramente su reseña y lamentamos mucho no haber cumplido con sus expectativas. En Hotel Dorado Maroma nos esforzamos por brindar un servicio excepcional, por lo que tomaremos medidas para mejorar la atención en nuestros restaurantes y áreas de playa y alberca. Lamentamos sinceramente cualquier inconveniente que esto haya causado durante su estancia. Apreciamos sus comentarios que nos ayudan a crecer. Quedamos a su disposición para futuras visitas. Saludos cordiales, Hotel Dorado Maroma

10/10 Excellent

Areli

Stayed 3 nights in Dec 2023
Response from Thank you on 15 Jan 2024
Dear Guest,Firstly I wanted to thank you for rating us about your stay with us, we are very glad that your experience with us was such a great time!We will wait for the next opportunity to serve you.SincerelyEDM