Search Apart Hotels in Playa del Carmen

"Check in was the worst part almost 2 hrs & maybe 4 couples in front of us. No refreshments at check in. Other than that it was amazing!!!!! Would definitely go again. If I can be notified of deals I would make it my next destination!"

"The food was some of the best food I’ve ever had at a resort. The staff was so kind and amazing especially Jose the pool boy. So in love with this place"

"Clean rooms, great food and wonderful staff. "

"We loved this resort for kids (we travel quite a bit and this resort is one of the best we have been to for kids).  The pools were all fun including the water park, pirate pool and main pool. The entertainment was perfect - they had face paint and balloon making set up in the lobby area many times for kids.  The shows were at 8pm so great time for kids.  The foam party in the pirate pool was also so much fun for the kids.  All the staff were great with kids - bar tenders and servers would listen to kids when ordering (at other AIs we’ve been to they tend to ignore kids).  All the restaurants were really good.  We didn’t have issues making reservations at any of them. Just did it early on in our trip.  Our room was great.  We were upgraded to a family suite - beds were comfy, rooms were clean.   Staff all worked hard.  We would definitely stay here again."

"Everything was amazing. Especially, the staff. Shout-out to Abner, Amelia, and Carlos for their wonderful service at the beach. "

"Pretty "

"This was one of or the best tropical vacation I have been on and I’ve been on a few. This hotel is gorgeous and the staff was so very very friendly!! You can’t go wrong with this place it really is paradise!!"

"The room and the staff were superb! The lower rate room we got, was backed up to an unknown property that had many dogs that barked through the day. Sounded like a dog fighting ring mid afternoon. Otherwise everything was great"

"The room was big and beautiful. There was a slight water leak in my room but the staff was constantly working to fix, maintain, and update unused rooms. The staff was all great and very accommodating, including the cleaning staff, who took care of everyone."