Search Hotels Near Planet Leisure, Newton Aycliffe

"Great staff"

"everything was outstanding "

"The room was clean and very good staff that we saw were very courteous abd helpfyl. Expecially the lady doing breakfast both mornings. She was great."

"Conveniently located to the north of Darlington, off the A1. Plenty of parking. Good buffet breakfast. Comfortable rooms."

"Very warm welcome, I was travelling with my dog, nothing was too much trouble. Rooms exceptionally clean, towels super soft. Lovely size room. Very comfortable . Went into Bar for coffee, very friendly also 7 of us had Sunday lunch, everything was very nice. Will definitely stay again."

"Comfortably clean warm room. Central but quiet location. Good breakfast and very friendly staff. Good value "

"Room was amazing and lovely and warm to arrive to late in the evening! Facilities were amazing and breakfast was delicious! Stayed with our 10 year old and 1 year old and was just perfect! 朗 10/10!❤️"

"Found a room on the Hotels.com app but stopped by the hotel to check it out before booking. The front desk initially said no rooms were available, despite the app showing otherwise. After some persistence and a 10–15 minute discussion involving another staff member, I was shown a room I liked. Due to system issues, I was told to book through the app. I did so, paid, and received confirmation, which the clerk also saw—but they still couldn’t assign the room due to aforementioned system issue. I agreed to return later while they sorted it out. When my husband and I came back, they claimed we hadn’t paid, despite us showing proof of payment (both on hotels app and our credit card transactions). We left again to give them more time. After four hours, we returned and were told there had been a Hotels.com payment issue that took 3.5 hours and a manager’s help to resolve. Informed daily room cleaning stopped during covid. We booked a week, so asked how towels were replaced & advised I'd have to ask at desk. As it turned out, they had an 'on demand' room service option which I later used to empty baskets and replace towels. No air conditioning in this hotel that is operable from the room itself. The TV's have volume controls (25 specifically). We couldn't hear some channels from the bed & requested our controls be moved to 27. Informed that there were no TV controls. Next day asked another clerk who shared that there were controls that couldn't be changed. "

"I found the place not so clean. From the dishes and cuttlery to the sheets and towels. Very disappointed. One bed's leg broken. They attended to fix the bed's leg but the dirty linnens on pillows and sheets were not changed. Blood patches and long body hairs on the bedsheet where children were sleeping. "