Search Hotels Near Windlestone Hall Country Park, Ferryhill

"Only had breakfast but it was excellent. Service was professional and friendly "

"Clean room and friendly staff "

"No pancakes, if there had been pancakes breakfast would have been a 5"

"Service was excellent, food was great."

"Reception very helpful "

"Found a room on the Hotels.com app but stopped by the hotel to check it out before booking. The front desk initially said no rooms were available, despite the app showing otherwise. After some persistence and a 10–15 minute discussion involving another staff member, I was shown a room I liked. Due to system issues, I was told to book through the app. I did so, paid, and received confirmation, which the clerk also saw—but they still couldn’t assign the room due to aforementioned system issue. I agreed to return later while they sorted it out. When my husband and I came back, they claimed we hadn’t paid, despite us showing proof of payment (both on hotels app and our credit card transactions). We left again to give them more time. After four hours, we returned and were told there had been a Hotels.com payment issue that took 3.5 hours and a manager’s help to resolve. Informed daily room cleaning stopped during covid. We booked a week, so asked how towels were replaced & advised I'd have to ask at desk. As it turned out, they had an 'on demand' room service option which I later used to empty baskets and replace towels. No air conditioning in this hotel that is operable from the room itself. The TV's have volume controls (25 specifically). We couldn't hear some channels from the bed & requested our controls be moved to 27. Informed that there were no TV controls. Next day asked another clerk who shared that there were controls that couldn't be changed. "

"Lovely clean fresh room. Everything you need for a stay, there was fresh milk, juice, bread,butter., jam in the fridge ready for breakfast. Toaster and microwave in the room too. Plus tea and coffee "

"We arrived at the property with no check in instructions. When returning hours later with the check in details, we did not feel safe in the area. The large window would not close and nothing was done about it. We left and stayed else where They have refused to refund us. DO NOT STAY HERE"

"Well this booking was made on the whole purpose of having a relaxing weekend after running 350km for charity over the past few months. So we booked here for the hot tub and the relevant ease of running a Park Run on the Saturday. After running this Park Run we returned back to the accommodation for our day of in and out of the hot tub. Although this turned out to be turned off so we had an ice bath, not advertised on the website. We then were told that we would get a nights refund for this error. (2 weeks on still waiting). The hosts did bring someone round to fill the hot tub up to enable us to get in which took around 30-40 minutes. But then we discovered the cooker doesn’t work by this time we had had enough and just packed up and went home. My verdict on this accommodation is don’t bother and certainly get anything they offer in writing. "