6/10 Okay
Mark, New Zealand
6 Dec 2014
Liked: Cleanliness
Disliked: Staff & service
Below Par Baan Yamu, disappointing.
For a hotel that is a long way from anything that is happening in Phuket the rates are high. the reception staff were unable to find our booking and appeared to be completely disorganised and uninterested. The 'pool villa' was spacious but poorly furnished. There were no bedside tables in either of the bedrooms. The overhead 'rainshowers' did not work and the handles had been removed, we were reduced to using a handheld shower piece, impossible for anyone to use effectively. A request to reception to have both showers repaired resulted in nothing happening. They simply weren't interested. The included breakfast provided consisted of stone cold greasy fried eggs, cold plastic chicken sausages and bacon that closely resembled jerky, it was nothing short of cheap and appaling. The outward appearance of the place is immaculate...shame they couldn't invest in a Maintenance man. The restaraunt prices rival that of the most exclusive restaraunts in Phuket but the location and standard do not come close to meeting the required level. For us, we would recommend you look elsewhere for accomodation, it just isn't up to the standard for the prices they charge in all sections of their business that we expereinced.