We are sorry to see that your stay didn't go well. We appreciate your rating and you taking the time to leave one.

Kristen We are sorry that you didn't enjoy your stay with us. We also would like to apologize for being able to grant your late check out on day of departure. Late checkouts are granted based on availability and are not guaranteed.

Hugh thank you for your 4/5 rating. I have shared it with the staff and we hope you stay with us again.

Miyoshi I am sorry to see that you failed and missed the mark with your stay. We try to provide every guest with a clean comfortable room. We hope you will give us a second chance on a future stay.

Hector thank you for your survey and rating. We are glad that you enjoyed your overall stay. I have passed along your comments regarding the Iron and Ironing board.

Oscar Thank you for your rating of 5/5. We are so happy to see that you enjoyed your stay.

Tabitha thank you for your 5/5 rating. I will be sharing it with our staff.

Johanna thank your for your rating. I will be sharing it with our staff.

Thank you for your 5/5 rating. We are so happy that you enjoyed your stay

Thank you for submitting your rating. We appreciate you taking the time to leave a rating good or bad. It allows us to improve.

Susan than you for your review. Woodspring Suites is an extended stay hotel catering to longer term guests. We have found that our longer term guests prefer to bring there own toiletries, hair dryers etc. with them. Because of this we offer complimentary soap and shampoo for the first night. If additional is needed we gladly provide them by request at the front desk. We provide housekeeping service once every 14 days. Linen exchange is offered for a fee. We are sorry to hear that you did not enjoy your stay

Alexia thank you for your comments and rating of 5/5. I will be sure to pass this along to the rest of the team. We are so glad that you enjoyed your stay and look forward to your next visit.

Tammy we are glad that you enjoyed your stay with us. We look forward to your next visit.

Thank you for your 4/5 rating. We thank you for taking the time to rate our hotel.

Jennifer thank you for your 5/5 rating.

Thank you for your rating and kind words. I will certainly pass them along to the team

Shawn I am sorry to hear that your stay didn't go as expected. I will be reaching out to you to discuss your stay and the interaction with staff and to discuss the truck and trailer comment.

Hi JeannetteI am sorry to learn that your experience didn't meet your expectations. As an extended stay facility we typically provide a courtesy bar of soap and shampoo. This allows our guest time to purchase their or bring there own personal hygiene items. Hair dryers are not provide in the rooms but are available for lending at the front desk. Staff is available 24hours a day by calling the attendant at 500 as outlined in our welcome letter, and at checkin. As our properties our staff assist with other duties that can take them away from the front desk.

Thank you for your 5/5 rating and taking the time to rate us. I will be sharing this with our staff.

Erika, thank you for leaving us a 10/10 rating. We are so happy to learn that you enjoyed your stay and are looking forward to your next visit.

TroyThank you for your 10/10 rating. I will be sharing it with our staff. We hope to see you again on your next visit.

thank you for your rating. We are sorry to see that your stay didn't go as planned.

Thank your for your 5/5 rating. We look forward to you next visit.

Thank you for your 10/10 rating. We look forward to your next stay with us.

We are sorry that you did not find our room chairs comfortable or that you did not enjoy our complimentary coffee in the lobby.

Jack thank you for your 5/5 rating and we are glad you enjoyed your stay.

Mawuko thank you for your rating. We have noted your comment s in regard to noise and have passed them along to the appropriate party.

Rhonda thank you for your 10/10 rating. My staff and I are glad you enjoyed your stay. We look forward to seeing you again on your next visit.

Steven we are sorry to hear that your stay did not go as planned. We pulled your reservation with the expedia booking partner. The reservation sent to us was for a Handicap Accessible Room with Roll-in Shower. New ADA laws require that the beds be low to the floor. We are sorry you were disturbed by the actions of our other guests.

Tresbian We are sorry to learn that we didn't meet your expectations. We are an extended stay hotel catering to people in need of longer stays. We are also a pet friendly hotel.

Adam we are sorry to hear that your stay did not go as planned. We are sorry that you had a poor staff inter-action and will be addressing with the appropriate party.Expedia partner in this case hotels.com, pre-paid receipts come from the Expedia partner directly. We are unable to print receipts for charges paid to the partner.

Thank you for your rating. We have also noted your other comments in regards to noise, ice machine etc.

Enrique I want to apologize that we failed in delivering outstanding service and your interaction with our Front Desk Agent not the exceptional guest service we strive for. We have also alerted our housekeeping staff to the deficiencies that you noted in the review.

David we apologize that the your stay go as planned. We apologize for the poor service and misinformation you were given. We will be addressing the issue with the appropriate parties. The fee you paid for at check in is for linen exchange. This allows our guest to exchange linen as often as they like during their stay. We regret this wasn't correctly explained to you by the Front Desk Agent you interacted with.

I apologize that we did not meet your expectations with your stay. For clarification we do not charge for soap, towels, plastic cups. The 2.00 Linen charge is for you to be able to exchange your linen at the front desk as often as you like. I am sorry if this was not explained properly at check-in. Also our property does not accept cash and this is noted in both your welcome letter and on the hotels.com booking site.

David thank you for your 5/5 rating. I have shared it with my staff and they join me in thanking you

DJ Thank you for your survey. Your comments have been noted. ID's are kept on file for the safety of our guest and staff.

Joshua thank you for your 5/5 rating. I have shared it with my staff and they join me in thanking you for it.

Katrina thank you for your 8/10 rating. I have shared your rating with our staff and passed along your comments.

Yvette thank you for your 5/5 rating. I will be sharing it withy our staff

Thank you for taking the time to leave us your rating. We are happy to see both the good and the bad as it allows us to improve. We are sorry that our complimentary coffee station was available during the hours you would have liked.

Tiffany thank you for your 5/5 rating.

Michelle we are sorry to see your stay didn't go as planned.

Thank you for your rating. We will use this to help us improve.

thank you for your 5/5 rating. We have noted your comments and will be using them to help us improve.

I am sorry to learn that your stay didn't go well. I apologize that some of our furry guests caused you not enjoy your stay.

Thank you for your 5/5 rating. I will be sharing it with our staff

We are sorry to hear that your stay didn't go as expected. I have noted your concerns and will be addressing with our engineering department

Gary we are sorry to learn that we didn't meet your expectations. Our brand doesn't provide dishes or hair dryers but I have sent your comments along to our management team for future consideration. Hair dryers are available at the front desk for lending when available.

Thank you for your 10/10 rating. I will be sharing your rating with the staff and we look forward to your future stays.