Search Hotels in Sun City Grand, Phoenix

"My wife & I stayed a couple of nights at this hotel while in town for a baseball game. Staff was friendly; room was spacious and clean; parking was easy; great amenities."

"Checking in was easy and the front desk did let me know that housekeeping was on property every other day, so requests would be handled by the front desk. However, my room wasn’t cleaned on the day of arrival; the floors had hairs, the sheets weren’t new and the shower was also poorly cleaned. We stayed four nights, and the day housekeeping did come our room was ultimately left in that same condition. They didn’t clean the counters, the shower or the floor throughout our room; the sheets weren’t changed just tucked back in but fresh towels were left. There was a lot of things to do within the area and the hotel generally is nice, but the individual rooms are not well kept. Definitely 3/5. "

"Broken front door, mold in restroom, very little food, and I had to continually ask for towels and basic necessities. "

"Great costumer service "

"Clean. Needed a little updating in guest room. "

"We visited during a time when the resort had a large event scheduled, which was supposed to shut down the main pool area. While the pool never fully closed, several amenities were affected. Multiple restaurant options were unavailable, the slide was shut down for part of the day, and there were periods without music, which took away from the overall experience. The most frustrating aspect was the lack of communication. We only learned about the potential pool closure after asking about renting a cabana. There was no prior notice about restaurant closures—we found out only when we tried to dine. Additionally, some staff members seemed unaware of what was open or closed, leading to inconsistent and confusing information. That said, the resort itself is beautiful, and the front desk staff were very kind and understanding when we raised our concerns. I would still recommend this resort and would consider staying again, but I hope they improve communication, especially regarding large events that impact guest amenities."

"Nice"

"Hot tub was nice and the rooms were clean"

"The train that was really a surprise at about 4 am"