Terrace/patio

Reviews of Hyatt Regency Phoenix

4 out of 5
Hyatt Regency Phoenix
122 N 2nd St, Phoenix, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1042 out of 1537 reviews" "
Rating 8 - Good. 288 out of 1537 reviews" "
Rating 6 - Okay. 113 out of 1537 reviews" "
Rating 4 - Poor. 44 out of 1537 reviews" "
Rating 2 - Terrible. 50 out of 1537 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Parnaz

Travelled with family
Really enjoyed the clean room and excellent service
Stayed 1 night in May 2024
Response from Lindsey on 28 May 2024
Dear Parnaz,Thank you for taking the time to review our property. We are glad to see you enjoyed the cleanliness of your room and the stay was excellent during your stay. We look forward to welcoming you as our guest again!Warm Regards,

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy our annual stay cation at Hyatt Regency, thanks.
Stayed 3 nights in May 2024
Response from Angela S on 27 May 2024
Hello Deborah,Thank you for staying with us year after year and for your comments. We appreciate your loyalty and are honored to welcome you back each year. We look forward to your next visit. Best regards,Angela

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great. Overall, you can't go wrong here. A couple of nit-picks: 1) The windows don't do a great job of reflecting the heat ... our room was facing the morning sun and you could feel more heat than you would expect just being within a few feet of the CLOSED curtains - this could be WAY more efficient with the proper windows for the valley of the sun ... 2) The roof above the short half of the building (stops above the 8th floor) would be great for an outdoor reception space (or even a restaurant and/or play pool) ... totally wasted space and as is, a bit unsightly from the 9th floor and above ... it could be fantastic with the right decor!
Stayed 1 night in May 2024
Response from Janet on 24 May 2024
Dear Erik,Thank you for taking time to provide feedback on our Hyatt Regency Phoenix. We are delighted to hear you liked your room and overall had a good experience. We regret to hear the windows did not do a great job of reflecting the heat. Your feedback is valuable and will be shared with our team for consideration on future hotel improvements. We hope to have the pleasure of welcoming you back for another stay at our hotel in the valley of the sun. Warm regards,

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!!
Stayed 2 nights in May 2024
Response from Betsy on 24 May 2024
Dear Joseph, Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

PAULO S., TUCSON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in May 2024
Response from Laura on 22 May 2024
Dear Paulo S,Thank you so much for taking the time to provide your rating. We are happy to hear that you had a 5-star experience while staying with us. We hope to have the opportunity to welcome you back in the near future. Best regards,

10/10 Excellent

Elnora

Liked: Cleanliness, amenities
Perfect
Stayed 2 nights in May 2024
Response from Tania on 23 May 2024
Hello Elnora,Thank you for the 5-star rating, we are glad that you had a great stay. We hope to have the opportunity to have you as a guest with us again.Warm regards,Tania

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness
Was an OK property, much more for business than leisure.
Stayed 1 night in May 2024
Response from Angela S on 21 May 2024
Hello Helen, Thank you for taking the time to share your feedback. We appreciate your choice to stay with us and hope you enjoyed your visit. We sincerely hope to welcome you back for another stay in the future. Best regards, Angela

10/10 Excellent

Cary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A modern, well appointed property, clean, and within walking distance of the sporting facility that we were attending. The staff were friendly and helpful.
Stayed 3 nights in May 2024
Response from Lindsey on 28 May 2024
Dear Cary,Thank you for the rating. We are thrilled to hear you enjoyed the cleanliness of our property and the amenities in the area. Happy to hear the staff was friendly and helpful. We would love to have you stay again!!Best Wishes,

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For it being an expensive hotel i dont like that you have to pay for parking and that you have to call room service to control the Air conditioner. Very nice hotel though
Stayed 1 night in May 2024
Response from Tieysha on 11 May 2024
Hello Jorge,Thank you so much for your 5 out of 5 rating as well as your review. We are so pleased to know that you enjoyed our nice hotel. We are very sorry that our parking fee didnt meet your expectations as well as having to call room service to control the air conditioning. We hope we will have the pleasure of welcoming you back to Hyatt Regency Phoenix in the future.Best Wishes,

10/10 Excellent

Sabrina

Business traveller
Liked: Amenities, property conditions & facilities
Compass restaurant
Stayed 4 nights in May 2024
Response from Janet on 9 May 2024
Dear Sabrina,Thank you for your rating and review on our Hyatt Regency Phoenix. We are happy to hear you liked the Compass restaurant. There are some spectacular views of the Phoenix Metropolitan area from the Compass. We hope to welcome you back again the next time you are in our downtown area.Warm regards,

10/10 Excellent

Patricia

Stayed 1 night in May 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, clean and very comfortable
Stayed 1 night in May 2024
Response from Ana on 9 May 2024
Greetings Luis,Thank you for providing feedback. We're pleased to hear that our hotel's location was convenient for you, as well as that you enjoyed the cleanliness and felt comfortable. We hope to see you again the next time you visit Phoenix!

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our 40th anniversary and they gave us the best room. Wonderful place!
Stayed 2 nights in May 2024
Response from Ana on 9 May 2024
Dear Gayle,We appreciate your feedback. Thank you for staying with us while in Phoenix. We're pleased to hear you enjoyed your room. We look forward to providing you with another memorable experience the next time you visit!

10/10 Excellent

Erina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Having a private balcony.
Stayed 1 night in May 2024
Response from Betsy on 7 May 2024
Dear Erina,Thank you for the excellent feedback and rating. We are happy that you enjoyed your stay with us. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 3 nights in Apr 2024
Response from Jamison on 8 May 2024
Hello Bernadette, Thank you for taking the time to leave a rating review of our hotel. We are so glad that you enjoyed your stay! We hope to welcome you again at Hyatt Regency Phoenix!Best regards, Jamison

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality
Stayed 1 night in May 2024
Response from Laura on 6 May 2024
Dear Dan, Thank you so much for the 5-star rating. We love hearing that your stay with us was enjoyable. We hope to have the opportunity to welcome you back in the near future. Best regards,

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and nice area
Stayed 3 nights in Apr 2024
Response from Ana on 3 May 2024
Dear Jerome,Thank you for providing your feedback. It was a pleasure to host you while you were in Phoenix. We are delighted to hear that you found our location convenient. We hope to see you again soon!

10/10 Excellent

Rachel

Stayed 3 nights in Apr 2024
Response from Tania on 23 May 2024
Hello Rachel,Thank you for the 5-star rating, we are pleased to know that you enjoyed your stay with us. We look forward to welcoming you back as a guest with us in the future.Best wishes,Tania

8/10 Good

Michael, Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Laura on 1 May 2024
Dear Michael,Thank you so much for your patronage and for providing your rating. We truly hope you had an enjoyable stay and we hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Taylor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! We had a blast at the Diamondbacks game and had fun walking around and seeing the restaurants and stores!
Stayed 2 nights in Mar 2024
Response from Ana on 30 Apr 2024
Dear Taylor,Thank you for taking the time to provide feedback. We're delighted to hear our hotel's location was convenient for you. We hope to provide you with another amazing experience the next time you visit Phoenix!

8/10 Good

SARA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was NOT Friendly at all
Stayed 2 nights in Mar 2024
Response from Angela S. on 30 Apr 2024
Hello Sara,Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize for failing to provide warm, welcoming, and friendly customer service. We appreciate you bringing your concern to our attention so it can be addressed and improved upon to ensure our staff provides exemplary service to our guests. We would love to welcome you back for a better stay experience. If you would like to share further details about your stay, please get in touch with us via our social or chat channels.Best regards, Angela

8/10 Good

Arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Downtown Phoenix. Walk to everything. Nice bar and patio area. Comfortable beds. Valet parking. Good food.
Stayed 1 night in Apr 2024
Response from Laura on 29 Apr 2024
Dear Arlene,Thank you for taking the time to provide your feedback. We are happy to hear that you were comfortable during your stay with us and that our location was perfect for your needs. We hope to have the opportunity to welcome you back in the near future. Best regards,

10/10 Excellent

Lizbeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful experience with great staff that go above and beyond to make you feel welcome.
Stayed 2 nights in Apr 2024
Response from Jamie on 28 Apr 2024
Dear Lizbeth,Thank you for your wonderful review and 5/5 rating for our Hyatt Regency Phoenix! It was such a pleasure to hear that you enjoyed your stay with us, and that our team's service helped contribute to an enjoyable stay. We hope to welcome you back as our guest on your future visits to Phoenix!Warm regards,Jamie

6/10 Okay

Marcedeez

Stayed 2 nights in Apr 2024
Response from Angela S on 28 Apr 2024
Hello Marcedeez,We appreciate your decision to stay with us and thank you for rating your experience. We hope you enjoyed your stay and look forward to welcoming you back for an even better experience in the future.Best regards,Angela

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A fabulous experience
Stayed 2 nights in Apr 2024
Response from Ana on 26 Apr 2024
Dear Kelly,We appreciate your feedback. It makes us happy to hear that you had a wonderful stay at our hotel. We hope to see you again when you next visit Phoenix!

10/10 Excellent

Brandi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
FD Agent Kasia was so friendly and helpful without me even needing to ask. BB Market was perfectly located with comfortable seating throughout. A great place to relax and or do some work.
Stayed 3 nights in Apr 2024
Response from Shelly on 26 Apr 2024
Dear Brandi! Thank you for your feedback and rating. We appreciate all guest comments and feedback and thank you for taking time to share your experience with us. We are so glad that you had a great stay. Love that Kasia was so friendly and helpful Thank you. Hope that you will come and stay again! Warm Regards, Shelly

8/10 Good

Rich, Peoria

Stayed 2 nights in Apr 2024
Response from Melinda on 16 May 2024
Dear Rich,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Phoenix again soon!Warm regards,Melinda

10/10 Excellent

Eduard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property would return again
Stayed 1 night in Apr 2024
Response from Tania on 25 Apr 2024
Hello Eduard,Thank you for the 5-star rating. We are happy that you loved the property and would return back for a stay with us. We look forward to welcoming you back as a guest with us.Warm regards,Tania

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Laura on 22 Apr 2024
Dear Mike, Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

ANISA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ana on 16 Apr 2024
Greetings Anisa,We appreciate your excellent rating. We hope to see you again the next time you visit Phoenix!

4/10 Poor

Pamela NMN

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool area is way too small for the size of this hotel, not enough chairs and it was a zoo, way too crowded. No bar or restaurant at the pool either.
Stayed 2 nights in Apr 2024
Response from Angela S on 15 Apr 2024
Hello Pamela NMN,Thank you for choosing to stay with us. We apologize for not meeting your expectations. We appreciate your comments and will consider them as we work to provide guests with a better stay experience. If you need further assistance, please get in touch with us via our social or chat channels.Best regards, Angela

10/10 Excellent

aline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay
Stayed 1 night in Apr 2024
Response from Lindsey on 14 Apr 2024
Dear Aline,Thank you for your rating and review. We are overjoyed to hear that you enjoyed your stay with us!! We would love to have you back again!! Best Wishes,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Lindsey on 14 Apr 2024
Hello Michael,Thank you for your review. We are happy to hear that the location was convenient for you! We would love to welcome you as our guest again soon!!Warm Wishes,

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tania on 12 Apr 2024
Hello Jen,Thank you for the 5-star rating. We are glad that you had a nice stay with us. We look forward to welcoming you back soon here at Hyatt Regency Phoenix.Best wishes,Tania

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travis on 10 Apr 2024
Hello Jordan!Thank you for taking the time to provide your 5-star rating of our hotel. We are glad to know you enjoyed your stay and look forward to having you back as our guest again soon. Warm Regards, Travis

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to catch a game at Chase Field. Facility was nice and clean and staff were very helpful.
Stayed 1 night in Apr 2024
Response from Krista on 9 Apr 2024
Hi there Amber, Thank you so much for your wonderful rating and review of your stay with us here at the Hyatt Regency Phoenix. We are so happy to hear that you enjoyed your stay with us, and that you received helpful service from our hotel staff! We hope to welcome you back again sometime. Warm Regards, Krista

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Ana on 9 Apr 2024
Dear Norman,We appreciate your rating! We hope to see you again the next time you visit Phoenix!

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to Chase Field and all employees were very friendly.
Stayed 1 night in Apr 2024
Response from Lindsey on 7 Apr 2024
Dear Jeremy,Thank you for your five-star rating. We are happy to hear the location was convenient for you and the staff was friendly!! We hope to welcome you back when you are in the area again!!Best Wishes,

2/10 Terrible

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 2 nights in Mar 2024
Response from Lindsey on 7 Apr 2024
Dear Mildred,Thank you for your feedback. We are happy to hear you loved your stay. We would love to have you back again soon!Best Wishes

8/10 Good

judd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jamie on 7 Apr 2024
Dear Judd,Thank you for taking the time to leave a rating for our Hyatt Regency Phoenix! We were glad to see that you enjoyed your stay with us. We hope to have the opportunity to welcome you back as our guest for an even better stay experience in the future!Warm regards,Jamie

6/10 Okay

Kathy J

Travelled with family
Liked: Cleanliness
It was clean and updated. We haven't traveled in a bit so when we got on the elevator and it didn't seem to work we didn't understand. Another guest mentioned that we probably needed to use our key. Would have been nice for the check-in clerk to mention this as a courtesy; our family staying in another room had the same issue. Our family in another room didn't sleep at all due to noise from other guests. I'd say half the staff was attentive while other half seemed disinterested.
Stayed 1 night in Mar 2024
Response from Krista on 6 Apr 2024
Hello Kathy J, Thank you for taking the time to review our Hyatt Regency Phoenix. We sincerely apologize for any inconvenience you faced during your stay. We appreciate your feedback regarding the check-in process, as well as the noise you experience in your room. Your feedback is valuable and has been shared with our management team to address any potential improvements. We hope to have the opportunity to welcome you back in the future and provide a more seamless and enjoyable experience.Kind regards, Krista

10/10 Excellent

Hanh

Stayed 1 night in Apr 2024
Response from Tania on 25 Apr 2024
Hello Hanh,Thank you for the 5-star rating. We hope to have the opportunity to have you as a guest again here at Hyatt Regency Phoenix.Best wishes,Tania

10/10 Excellent

lillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Melinda on 4 Apr 2024
Dear lilian,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Phoenix again soon!Warm regards,Melinda

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tania on 5 Apr 2024
Hello Susan,Thank you for the 5-star rating, we are happy that you enjoyed your stay, and we hope to have the pleasure of having you as a guest with us again.Best wishes,Tania

8/10 Good

Diana

Stayed 2 nights in Apr 2024
Response from Tania on 5 Apr 2024
Hello Diana,Thank you for your rating, we hope to have the opportunity to welcome you back as a guest with us in the future.Warm regards,Tania

10/10 Excellent

stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 1 night in Apr 2024
Response from Ciara on 4 Apr 2024
Dear Stefanie,Thank you for the amazing 5-star review! We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back to Hyatt Regency Phoenix in the near future. Kind Regards,Ciara

10/10 Excellent

Kimberly

Liked: Staff & service, property conditions & facilities
Great experience!
Stayed 2 nights in Apr 2024
Response from Ciara on 4 Apr 2024
Dear Kimberly,Thank you for taking the time out to leave us a 5-star rating as well as your review. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back to Hyatt Regency Phoenix in the future.Kind Regards,Ciara

8/10 Good

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel is nice, and it is within walking distance to the Chase Field and Capital One area. The onsite restaurant is good. The parking structure is right next to the hotel, but it costs $32. The bathtub drains very slowly. Overall we had a pleasant stay for one night to the Dbacks game, and we will come back.
Stayed 1 night in Apr 2024
Response from Ciara on 4 Apr 2024
Dear Yvonne,Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed your stay and that our restaurant was great. We truly appreciate the time you have taken to leave your feedback; we hope to have the pleasure of welcoming you again in the near future. Please don't hesitate to contact us should you need any assistance. Kind Regards,Ciara

10/10 Excellent

Jarom

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. I’ll definitely stay here again
Stayed 1 night in Apr 2024
Response from John on 3 Apr 2024
Hello Jarom,Thank you for adding this post for our Hyatt Regency Phoenix. I am glad you had a good time. I look forward to your next visit.Best Regards,John

10/10 Excellent

Linda, Ramona

Stayed 1 night in Apr 2024
Response from John on 24 Apr 2024
Hello Linda,I am happy to to see you enjoyed our Hyatt Regency Phoenix. Thank you for giving us this score. I hope you can stay with us again soon.Best Regards,John