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Reviews of Hotel Scottsdale

2 out of 5
Hotel Scottsdale
3275 N Drinkwater Blvd, Scottsdale, AZ

Reviews

7.4

Good

Rating 10 - Excellent. 449 out of 1319 reviews" "
Rating 8 - Good. 368 out of 1319 reviews" "
Rating 6 - Okay. 211 out of 1319 reviews" "
Rating 4 - Poor. 138 out of 1319 reviews" "
Rating 2 - Terrible. 153 out of 1319 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Myln

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room is huge, with a decent sofa for sitting, and clean. However, bathroom supply was scarce - towel and haircare.
Stayed 1 night in May 2024

6/10 Okay

Lee

Stayed 1 night in May 2024

10/10 Excellent

Pam

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Price and very clean and comfortable
Stayed 1 night in May 2024
Response from agm on 20 May 2024
Thank you for your review! we hope to see you again soon!

4/10 Poor

Ashlee

Travelled with group
Unfortunately the property was doing Renovations but didn’t tell us until we walked through the door, we had to switch rooms due to it being dirty, a few amenities were not working. The key reader on the door wasn’t working very well. They should have shut down to get the renovations done. The beds were comfy though.
Stayed 2 nights in May 2024
Response from agm on 20 May 2024
Thank you for staying with us. We hope you will return when we are done with the remodeling.

2/10 Terrible

Preston

Disliked: Cleanliness, property conditions & facilities
Smell is not nice. Clearly doing some good remodel work but was in the middle is if and not a place you want to consider staying until they are done.
Stayed 1 night in May 2024
Response from agm on 20 May 2024
Thank you for staying with us. We hope you will return when we are done remodeling.

10/10 Excellent

Chi

Liked: Cleanliness, amenities, property conditions & facilities
The property is under a renovation. I wish the AC is quiet. I never have a window unit, so can not tell.
Stayed 1 night in May 2024
Response from agm on 20 May 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

La Reina

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in May 2024
Response from agm on 10 May 2024
Thanks for the great review! We appreciate you staying with us, and we hope to see you again!

10/10 Excellent

Ivan

Liked: Cleanliness, property conditions & facilities
I’d definitely stay there again. It’s walking distance to downtown Scottsdale. There was construction at the property. So it was a little messy, but I really didn’t mind.
Stayed 3 nights in May 2024
Response from agm on 8 May 2024
Thanks for the awesome review and for staying with us, Ivan! We appreciate your business and are thrilled you booked a second room during your stay! We apologize for the condition of the property at this time and hope you'll come back post construction to allow us to show you a better experience. See you next time!

8/10 Good

Alexis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Claire

Stayed 1 night in Mar 2024

8/10 Good

YAN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is clean, it is under remodeling but it is quiet and convenient still. Room is modern with nice furniture and bathroom mirror with lights. :)
Stayed 1 night in Apr 2024
Response from agm on 28 Apr 2024
Thanks for staying with us, Yan! We're glad you enjoyed the renovations we've completed thus far. We hope to see you again when we have the finished product to offer!

4/10 Poor

Zerlinda Von

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
For some reason the property looks waaaaay better online than in person. I didn’t realize this hotel was under construction, and I regret booking here. The breakfast is ok if you like cereal and a bagel. There was nothing around the hotel within walking distance (fine), and the room was ok. It wasn’t filthy and it did the job, but this was about as low maintenance as one can stand.
Stayed 2 nights in Apr 2024
Response from agm on 28 Apr 2024
Thanks for choosing us for your stay, Zerlinda! While room renovations are complete, we are finishing up construction on the lobby area and fitness center still. Once that concludes, we will revert back to our full breakfast; our grab and go version is just temporary while we utilize the breakfast area as our front desk area. We hope to see you again and to have a chance to offer you an exceptional stay, once all renovations and upgrades are complete.

10/10 Excellent

daniel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
great hotel , great staff
Stayed 1 night in Feb 2024
Response from agm on 27 Apr 2024
Thank you for your review! we hope to see you again soon!

2/10 Terrible

Dennis

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom toilet had poop in it when I went into the room.
Stayed 1 night in Apr 2024
Response from agm on 22 Apr 2024
We're sorry for issues during your stay we will talk to our cleaning staff.

2/10 Terrible

Joellyn, Solon

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We had no idea the property was being renovated. Despite that, elevator, hallways, walls, etc were GROSS. In our room, the bed was lumpy & horrible, there was a hole cut in the wall with open wiring, room lock had been taken off, & there was limited amenities. Breakfast was stale bagels (cream cheese was “out”) & cups of cereal. Milk was warm - so awful. We should get our money back
Stayed 2 nights in Apr 2024
Response from agm on 17 Apr 2024
We're sorry you had a forgettable experience with us, Joellyn. Construction dates are posted under "property details"renovations and closures.. We apologize for any confusion surrounding this.

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel Scottsdale worked well for our group coming into town for a golf trip. Rooms were spacious and clean. The updates to the entire space will be great
Stayed 1 night in Apr 2024
Response from agm on 17 Apr 2024
Thanks so much for staying with us, Benjamin, and for the awesome review! Please come see us again!

10/10 Excellent

KATHRYN, long beach

Liked: Cleanliness, amenities, property conditions & facilities
Needed to check in early and was accommodated with a smile ! Thanks!
Stayed 1 night in Feb 2024
Response from agm on 16 Apr 2024
You're very welcome! Thanks for staying with us, Kathryn!

8/10 Good

CECELIA, PORT JERVIS

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a quick overnight stay here- great location- walked to dinner. Although under construction, rooms were clean and updated. Would stay here again if we come back!
Stayed 1 night in Apr 2024
Response from agm on 16 Apr 2024
Thanks so much, Cecelia! We hope to see you again!

10/10 Excellent

Henry

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Yes the place is under renovation but if all the complainers on these reviews had taken the time to read these before booking they would have known this. The managers very accommodating and the place is in a great location walking distance to a couple restaurants and a couple minutes from old town Scottsdale via the local golf cart transport companies. I will stay there again next AZ bike week!
Stayed 3 nights in Apr 2024
Response from agm on 16 Apr 2024
Thanks for the awesome review, Henry! We hope you'll stay with us again!

6/10 Okay

Raven

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
They were under construction when we went which they didn’t disclose to us when we booked
Stayed 3 nights in Apr 2024
Response from agm on 16 Apr 2024
Thanks for staying with us, Raven! We apologize for any confusion surrounding construction. Construction dates are listed under,"Property Details"renovations and closures.

4/10 Poor

Irmina

Travelled with family
Disliked: Amenities, property conditions & facilities
I phoned the reservation desk before I booked and specifically asked if renovations were completed, I was told yes everything was done. The whole hotel is currently under renovations and work was going on outside our room in the morning while we were trying to sleep. The breakfast area did not have tables or chairs available due to the renovations. Breakfast was very limited. Hallway carpets were pretty dirty
Stayed 1 night in Apr 2024
Response from agm on 16 Apr 2024
We apologize for the condition of the property during your stay, Irmina. We are sorry for any misunderstanding regarding completion of construction. We do hope to revert back to our usual full breakfast when construction is all finished up. We do want to thank you for staying with us.

2/10 Terrible

Monica

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I understand there’s construction going on but it was too dirty for me. Breathing in paint/dust from the moment walking into the lobby all the way to my room. If there was a notice of construction I would’ve definitely booked somewhere else. The room was a mess it was not vacuumed. There was hair all over the bathroom floor and tub.
Response from agm on 16 Apr 2024
We're sorry for the condition of the property during your stay, Monica. We are upgrading to provide a better experience for our guests. Construction dates are listed under "property details"renovations and closures. We will definitely speak to housekeeping regarding double checking the bathroom and shower floors. We do hope to encounter you again in the future so that we can show you a better experience.

4/10 Poor

Maranna

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Before arriving to the property I had read some reviews first, was expecting the place to be under construction but had called ahead to be sure the pool was still open. Pool was still open, they offered to let us see a room. First floor was under construction in the lobby area. The room they let us go see was nice on the 1st floor, then when we agreed to stay they gave us a room on the 3rd floor, completely different look from the 1st floor and our room smelled like paint plus other funky smells, the countertops were dirty with left over candy/brown stuff everywhere. We went back to the office and asked if we could get the room they let us see in the first place. Which they did..... They did not have much for breakfast. AND we booked for 2 nights, a man a lady came into our room around 1pm-ish on the second day, they just knocked twice and my husband was still walking on his way to the door and they just barged into our room, then said they need to check the A/C, temperature, walked all the way in the room across to the window. ?? My son and I were laying in bed. I felt like that was very inappropriate and rude. I don't think I'll be staying here again.
Stayed 2 nights in Mar 2024
Response from agm on 16 Apr 2024
We are so sorry this happened to you, Maranna. We will be reaching out to you regarding your stay.

2/10 Terrible

Maria Fernanda

Disliked: Cleanliness, amenities, property conditions & facilities
My card key didn’t worked, elevator was out of service so I had to carry up and down my bags. Continental Breakfast was horrible! And to add more, they charged me my room again after it was already paid through Expedia. I had to called my bank to dispute transaction because I called the hotel and they told me to wait 10 days and they’ll reverse it but they never did!
Stayed 1 night in Mar 2024
Response from agm on 16 Apr 2024
Sorry for the issues during your stay, Maria. We plan to revert back to our normal full breakfast after construction is complete. After reviewing your reservation, I believe the charge on your card you're referring to is the security deposit. They are refunded at checkout, though the amount of time it takes to post back varies depending on the bank.

4/10 Poor

Robert, Omaha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Going through a renovation. Wish I had know. That before booking. Locks don’t work, feels unsafe.
Stayed 1 night in Apr 2024
Response from agm on 16 Apr 2024
Thanks for staying with us, Robert. Hotel start and end dates for construction are listed under "property details"renovations and closures. We will have maintenance examine the locking mechanisms on the door. Having guests feeling secure is always a top priority for staff, and we're sorry if you felt unsafe.

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from agm on 16 Apr 2024
Thanks for the review, Steven! Hope to see you again!

4/10 Poor

John, Auburn

Disliked: Property conditions & facilities
Under construction Noisy No one was there to check in Breakfast was a joke TV didn’t work
Stayed 1 night in Apr 2024
Response from agm on 16 Apr 2024
We are sorry you had issues with yours stay, John. We hope to revert back to our full breakfast once the breakfast area and lobby are completed. Front desk staff is often called for guest assistance, as well as assist with common area cleaning and laundry. However, they can be reached by phone, as they carry it with them. We apologize for the condition of the property during our transition period and hope to have an opportunity to show you a better experience in the future.

2/10 Terrible

carolyn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property is undergoing remodel. This is not shared when booking and the breakfast is served next to construction site. Counter is dirty and the hall ways have lots of dust.
Stayed 1 night in Apr 2024
Response from agm on 16 Apr 2024
Hi, Carolyn. Construction notices are listed under "property details"renovations and closures. We apologize for the condition of the property during your stay. We will speak with housekeeping about doing extra rounds of general cleaning during rigorous construction events like sawing and sanding. We are upgrading to provide a better experience for our guests and hope you'll check us out in the future to see what we've done to improve.

2/10 Terrible

Ramon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place is under complete construction, this is horrible, the AC unit is not working and the hallways and our room smells like.paint, I don't understand how we didn't know before we booked
Response from agm on 16 Apr 2024
We are sorry you had issues with your stay, Ramon. Facility closures and construction dates are listed under "property details""renovations and closures. We apologize for any misunderstanding.

2/10 Terrible

Eduardo Lorena

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed during remodeling. No real breakfast, moldy shower, no parking
Stayed 1 night in Mar 2024
Response from Hotel Scottsdale on 6 Apr 2024
We are very sorry to hear that there were issues during your stay Eduardo. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.

4/10 Poor

Amber

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property should not be open during the current renovation. It is extremely loud and dusty as all could be. Staff was nice but not super helpful considering they are alone at the front makeshift check in desk and unable to bring you towels etc. Which is not safe. Room was clean but did smell like strong paint. Bathroom door is really large which gave no room to open and close the door resulting in my fiancé to lose a toenail. When my fiancé went down stairs to ask for a bandaid they told him they didnt have a first aid kit and they couldn't help him. All around not a great experience. Wouldnt recommend staying here until the place is complete and done with construction and then some..
Stayed 2 nights in Mar 2024
Response from Hotel Scottsdale on 6 Apr 2024
We are very sorry to hear that there were issues during your stay Amber. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.

8/10 Good

Kevin

Stayed 2 nights in Mar 2024
Response from agm on 23 Apr 2024
Thanks for staying with us, we hope to see you again!

6/10 Okay

Jorge

Travelled with family
Liked: Cleanliness, amenities
Hotel is being remodel so there’s a lot of construction conditions around. Management is nice and plenty of places around for breakfast and hangout in the late evening. If you want a clean and safe place to crash, it’s perfect. If you are looking for a regular business/vacation hotel keep browsing.
Stayed 2 nights in Mar 2024
Response from Hotel Scottsdale on 2 Apr 2024
Thank you for staying with us Jorge! We appreciate your feedback.

8/10 Good

Thomas

Liked: Cleanliness, amenities
Liked the renovation but it wasn’t finished
Stayed 1 night in Mar 2024
Response from Hotel Scottsdale on 2 Apr 2024
Thank you for staying with us Thomas! We appreciate your feedback.

8/10 Good

Jason

Liked: Cleanliness
Just FYI, as of March 2024, this is an older hotel that is being actively remodeled. The lobby, breakfast area, etc are basically non-existent as they are being worked on. There will be construction noises during daylight hours That being said, the staff was great, the remodeled rooms are very nice, The location is right in Old Town Scottsdale so the restaurants / civic center are all walkable. it will just be a little longer before the property is complete.
Stayed 1 night in Mar 2024
Response from Hotel Scottsdale on 2 Apr 2024
We are very sorry to hear that there were issues during your stay Jason. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.

10/10 Excellent

Crystal

Liked: Cleanliness, property conditions & facilities
Very quiet area but close enough to walk to the action. Its being renovated so no onsite lobby or eating areas but once renovated, it looks like it will be nice! Big rooms too and for families there are connecting rooms. You can walk to Old Town and shop, eat, and drink away! And plenty of parking which was free. The staff was very nice even though their current workspace wasnt very comfortable. Safe place and i would recommend for families, couples, or even a single traveler.
Stayed 1 night in Mar 2024
Response from agm on 27 Mar 2024
Thank you so much for the review, crystal, especially your kind words of empathy regarding the plight of our staff here. We are glad you enjoyed your stay and hope to provide an even better experience in the future once the dust has settled. Thanks for staying with us!

4/10 Poor

Monica

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property was under construction and was not informed. Front desk check in area was make shift with tables, no covering to make it look nice. Continental breakfast was below average. When we were getting ready to leave, the elevator broke down so we had to carry our luggage down steps. Not as expected especially at the price per night. Extremely disappointed.
Stayed 1 night in Mar 2024
Response from Hotel Scottsdale on 27 Mar 2024
We are very sorry to hear that there were issues during your stay Monica. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.

4/10 Poor

RICHARD, Lynbrook

Travelled with group
Disliked: Cleanliness, amenities
Property is under construction, The room was ok but the TV. Was stuck on one channel and I could not seem to get anyone to fix it. Wait until the Hotel reopens as a Marriot.
Stayed 3 nights in Mar 2024
Response from Hotel Scottsdale on 27 Mar 2024
We are very sorry to hear that there were issues during your stay Richard. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.

2/10 Terrible

Christopher

Disliked: Cleanliness, amenities, property conditions & facilities
The property was incomplete chaos. It was under construction on every floor. Construction materials all over the hallway floors. No amenities. Absolutely awful. I want a refund. The hotel staff could’ve cared less.
Stayed 2 nights in Mar 2024
Response from agm on 27 Mar 2024
We're sorry for issues encountered during your stay, as we are in the middle of a transition to upgrade our guests' experiences here. We will speak to staff and construction crew about containment and cleanliness issues; again please accept our apologizes for your experience this week. Our pool, laundry facilities, and grab and go breakfast are still available during on going construction; also any closures to amenities as well as start-stop dates for construction are listed under "property info" or "amenities and services\closures" on the property booking page. The amount from your incomplete stay has been refunded to the third party's virtual card, please contact them directly for a refund.

2/10 Terrible

Summer

Disliked: Cleanliness, property conditions & facilities
Worse decision to stay here. Checked in around 10pm. They are doing construction at the hotel, that wasn’t the issue. I asked about parking, the person that checked me just had me write down the type of car I was driving and said I can park anywhere. The next morning my rental car was gone. I asked the girl at makeshift lobby, she didn’t care, all she said was oh you can’t park there the dental office in the same parking lot probably had it towed. I asked the girl if she could watch my stuff while I try to call around to figure out where the car went. I walked outside because of the construction noise. I go back in she is no where to be found and my stuff is just sitting in the lobby.
Response from Hotel Scottsdale on 27 Mar 2024
We are very sorry to hear that there were issues during your stay Summer. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.

8/10 Good

Angelica

Stayed 1 night in Mar 2024
Response from agm on 16 Apr 2024
Thanks for staying with us and taking the time to leave a review, Angelica!

2/10 Terrible

Christie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Scottsdale on 22 Mar 2024
We are very sorry to hear that there were issues during your stay Christie. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.

2/10 Terrible

Priscila

Travelled with family
Disliked: Cleanliness, property conditions & facilities
When booking for this property it was never stated they were under renovation. The property renovations were loud and renovation material on the floor. The bed sheets smelled as if they had not been washed. Throughout the night you could hear the noises of guest coming and leaving rooms and the floor creaking from the upper floors. Unfortunately, we could not find another hotel to stay in and we had to remain there.
Stayed 3 nights in Mar 2024
Response from agm on 21 Mar 2024
We are very sorry to hear that there were issues during your stay. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays. Thank you and please take care.

6/10 Okay

Meredith

Travelled with group
Liked: Cleanliness
This property is under construction. We had to re-key the room almost every time due to the dust they said. The bathroom door did not stay shut, there was unfinished electrical in the bathroom and no trash cans. The bedding was wrinkled as if to much was shoved in a washer. However, the staff was wonderful and the location to attend the Spring Training for the Giants and old town Scottsdale is perfect. We would stay there again.
Stayed 1 night in Mar 2024
Response from agm on 21 Mar 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Sherrill

Stayed 1 night in Feb 2024
Response from agm on 21 Mar 2024
Thanks for staying with us! We look forward to seeing you again in the future!

2/10 Terrible

Joseph, Fresno

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was undergoing major renovation. It was a major inconvenience. The rooms were dirty. The linens were dirty. Zero effort on the part of the staff to make the stay more enjoyable. Very unhappy.
Stayed 2 nights in Mar 2024
Response from agm on 21 Mar 2024
We are very sorry to hear that there were issues during your stay. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays. Thank you and please take care.

4/10 Poor

Jonathan

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
I did not know there were under construction that would’ve been nice before I booked it.
Stayed 4 nights in Mar 2024
Response from agm on 21 Mar 2024
Thanks for staying with us! We look forward to seeing you again in the future!

4/10 Poor

Gregory

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The rooms were nice. The Lobby and hallways were under construction. We wouldn't have booked had we known. The amenities not as listed, site needs up date. Not quite worth the cost, maybe when finished.
Stayed 4 nights in Mar 2024
Response from Hotel Scottsdale on 17 Mar 2024
We are very sorry to hear that there were issues during your stay Gregory. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.

4/10 Poor

Shane

Stayed 1 night in Mar 2024
Response from Hotel Scottsdale on 17 Mar 2024
We are very sorry to hear that there were issues during your stay Shane. Please know that we appreciate your feedback and it will be used to provide a better guest experience for future stays.Thank you and please take care.

10/10 Excellent

Francine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is being renovated but it didn’t interfere with our stay. The clerk at check in was super friendly. The room was newly renovated and the beds and pillows were very comfortable. No complaints whatsoever!
Stayed 1 night in Mar 2024
Response from Hotel Scottsdale on 17 Mar 2024
Thank you for staying with us Francine!