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Reviews of GreenTree Hotel Phoenix West

3 out of 5
GreenTree Hotel Phoenix West
1500 N 51st Ave, Phoenix, AZ

Reviews

7.4

Good

Rating 10 - Excellent. 374 out of 1004 reviews" "
Rating 8 - Good. 267 out of 1004 reviews" "
Rating 6 - Okay. 157 out of 1004 reviews" "
Rating 4 - Poor. 90 out of 1004 reviews" "
Rating 2 - Terrible. 116 out of 1004 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was overnight only. The beds were very comfortable. We didn’t stay for breakfast. I would recommend this place to anyone.
Stayed 1 night in May 2024
Response from lilian on 23 May 2024
Dear Jane Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the breakfast. Room was clean. Nice view from the upper level
Stayed 2 nights in Mar 2024
Response from lilian on 22 May 2024
Dear James Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and I was really impressed
Stayed 1 night in May 2024
Response from lilian on 22 May 2024
Dear Michael Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and customer service was great
Stayed 1 night in May 2024
Response from lilian on 22 May 2024
Dear Lisa Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

4/10 Poor

Ariana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager Lillian was rude. We call to see if we can check in early and was told there were 2 rooms available and when we get there she denied us the room until we mentioned 5 times that we were told on the phone otherwise. She had a bad attitude with an annoyed and argumentative tone in her voice after we spoke to her like regular civilized adults. I’m honestly never one to complain, it’s very hard for me to TRULY dislike a service and become unhappy, but this lady just seems like she hates her job.
Stayed 1 night in May 2024
Response from lilian on 22 May 2024
Dear Ariana •Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Sharaye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from lilian on 22 May 2024
Dear SharayeThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Excellent

Christopher, Fort Collins

Liked: Cleanliness, staff & service, property conditions & facilities
It's my second time here . Awesome quality for the price.
Stayed 1 night in May 2024
Response from lilian on 22 May 2024
Dear Christopher Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

2/10 Terrible

Christian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking spots are sized for Smart cars. There is no space to maneuver anything bigger than a medium size SUV. The staff swapped my booking for a king size bed room for 2 queens and called it an upgrade. There are homeless wandering around out front. The room was not pleasant, things were fadding to a dull yellow. I wont be back. They get a point for having breakfast.
Response from lilian on 17 May 2024
Dear ChristianThank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Jic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from lilian on 22 May 2024
Dear Jic Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Good

Monica

Liked: Cleanliness, amenities
Place was clean and friendly
Stayed 2 nights in May 2024
Response from lilian on 17 May 2024
Dear MonicaThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Good

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from lilian on 16 May 2024
Dear Sunmmer Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from LILIAN on 8 May 2024
DEAR DAN Thank you for taking the time to share your experience and rating your overall stay. we thank you again for your feedback and hope you try us again in the near future

6/10 Okay

Erick

Stayed 2 nights in May 2024
Response from lilian on 9 May 2024
Dear Erick Thank you for taking the time to share your experience and rating your overall stay We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service
The only bad thing about this hotel is the surrounding area. Gross.
Stayed 1 night in May 2024
Response from lilian on 22 May 2024
Thank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

6/10 Okay

francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from LILIAN on 8 May 2024
DEAR FRANCISCO Thank you for taking the time to share your experience and rating your overall stay. we thank you again for your feedback and hope you try us again in the near future

2/10 Terrible

Brenda

Stayed 1 night in May 2024
Response from LILIAN on 8 May 2024
DEAR BRENDA we appreciate your feedback. I would appreciate for more details of your experience during your stay referencing your rating. We look forward to you staying with us in the near future.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to fast food restaurants and the freeway
Stayed 1 night in Apr 2024
Response from lilian on 5 May 2024
Dear Martin Thank you for taking your time and share your experience. We hope next time your travels brings you to Arizona you consider staying with us again

2/10 Terrible

Jane

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet has stains. The sheets had hair. It was obvious that it was not replaced. Everything is old. The shower was clogged. I will never stay in this hotel again.
Stayed 1 night in May 2024
Response from Lilian on 4 May 2024
Dear Jane Thank you for your review. Please accept my apologies for your experience. This does not sound like the type of experience our guests normally have here. . I am working with our housekeeping and maintenance staff to prevent this from happening in the future. We will take your comments under consideration as we continually work to improve our guest experience

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from lilian on 4 May 2024
Dear StephenThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Good

Luis Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from lilian on 4 May 2024
Dear Luis Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Excellent

Collen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service delivery was excellent, and employees had awesome reception
Stayed 2 nights in May 2024
Response from lilian on 9 May 2024
Dear Collen Thank you for taking the time to share your experience and rating your overall stay a 10! We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Good

Arturo

Stayed 1 night in May 2024
Response from lilian on 23 May 2024
Dear ArturoThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 Okay

Jane

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Lilian on 3 May 2024
Dear Jane Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 Okay

Shamarra

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from lilian on 1 May 2024
Dear Shamara Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Excellent

Jose, Moreno Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was comfortable good breakfast big parking lot
Stayed 2 nights in Apr 2024
Response from Lilian on 3 May 2024
Dear Jose Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 Okay

Chad

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was "ok". Place just needs a little TLC and updating for the price of the rooms.
Stayed 1 night in Apr 2024
Response from lilian on 1 May 2024
Dear Chad Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future

2/10 Terrible

Armoni

Disliked: Cleanliness, staff & service, property conditions & facilities
staff was terrible and places wasnt to clean
Stayed 2 nights in Apr 2024
Response from lilian on 1 May 2024
Dear Armoni •Thank you for your review. Please accept my apologies for your experience. This does not sound like the type of experience our guests normally have here. Please reach out to me at the contact info so I can hear more about it and attempt to make it right.

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from lilian on 1 May 2024
Dear Cesar Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay. It has everything you need and I would stay there again.
Stayed 2 nights in Apr 2024
Response from lilian on 1 May 2024
Dear Gina Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Excellent

Deedra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and beautiful when me and my family entered. Easy and fast check in. Staff was nice. Our rooms were comfortable and clean. Breakfast was good and had a nice dining area. Me and my family would definitely stay again.
Stayed 2 nights in Apr 2024
Response from lilian on 1 May 2024
Dear Deedra Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Good

Sam

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Considering price , it was ok, room was clean but old, no hot water to shower, breakfast was ok, no restaurant no bar, surprisingly they shut lock the entrance at 9 pm, kind of feel bad
Stayed 2 nights in Apr 2024
Response from lilian on 1 May 2024
Dear Sam Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Blanca E

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from lilian on 1 May 2024
Dear Blanca Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Excellent

Melissa Y

Stayed 1 night in Apr 2024
Response from lilian on 16 May 2024
Dear Melissa Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in very accommodating. Booked room for the wrong day and they worked woth me to get things straightened out.
Stayed 1 night in Apr 2024
Response from lilian on 1 May 2024
Dear Stephanie Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Good

Dahlia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was ok. I did not like that there were a lot of homeless in the area.
Stayed 2 nights in Apr 2024
Response from lilian on 24 Apr 2024
Dear Dahila Thank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 Excellent

Juan

This place is very nice, the staff specifically the housekeepers they are so kind and helpful . Good breakfast It’s my second time here and I definitely ill be back soon
Stayed 2 nights in Apr 2024
Response from lilian on 24 Apr 2024
Dear Juan Thank you for taking the time to share your experience and rating your overall stay ! We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Apr 2024
Response from lilian on 24 Apr 2024
Dear JohnThank you for taking the time to share your experience and rating your overall stay! We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Good

Mamo

Liked: Cleanliness, property conditions & facilities
There are many homeless people around the hotel, and I didn't feel safe to go out particularly during the evening.
Stayed 2 nights in Apr 2024
Response from lilian on 21 Apr 2024
Dear Mamo Thank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

8/10 Good

Fabian

Liked: Staff & service
Lotta night life around
Stayed 1 night in Apr 2024
Response from lilian on 19 Apr 2024
Dear Fabian We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

2/10 Terrible

Frank

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
The swimming pool was not heated. As a matter of fact, if you through in a bag of ice cubes, they wouldn't melt. The spa was not working because they were waiting for parts. When you don't want to fix something, your waiting for parts. P.S. The bed is great if your greatest desire is to wake up with severs back pain.
Stayed 1 night in Apr 2024
Response from lilian on 19 Apr 2024
Dear Frank •Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 Okay

Luis

Travelled with partner
Disliked: Amenities
Lots of homeless camps
Stayed 1 night in Apr 2024
Response from lilian on 19 Apr 2024
Dear LuisThank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lilian on 19 Apr 2024
Dear JorgeThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Excellent

Ashley

Stayed 1 night in Apr 2024
Response from LILIAN on 8 May 2024
DEAR ASHLEY Thank you for taking the time to share your experience and rating your overall stay. we thank you again for your feedback and hope you try us again in the near future

6/10 Okay

Karl

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from lilian on 17 Apr 2024
Dear KarlThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Excellent

Mayra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will visit again
Stayed 3 nights in Apr 2024
Response from lilian on 17 Apr 2024
Dear Mayra Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Excellent

Alwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the reasonable price and great amenities.
Stayed 2 nights in Apr 2024
Response from lilian on 17 Apr 2024
Dear Alwin Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Excellent

Jacob

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, pretty good place for the price. Free Breakfast, lobby was clean, some trash debris out front but might have came in from the wind. The area isn’t the best but the hotel was good. Homeless people in the area but didn’t feel unsafe or bothersome. For that part of phoenix that’s what you’re paying for so overall expected the experience I had.
Stayed 2 nights in Apr 2024
Response from lilian on 17 Apr 2024
Dear Jacob Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

2/10 Terrible

Chantal

Stayed 1 night in Apr 2024
Response from lilian on 3 May 2024
Dear Chantel we appreciate your feedback. I would appreciate for more details of your experience during your stay referencing your rating. We look forward to you staying with us in the near future.

4/10 Poor

James P.

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from lilian on 17 Apr 2024
Dear James we appreciate your feedback. I would appreciate for more details of your experience during your stay referencing your rating. We look forward to you staying with us in the near future.

4/10 Poor

Benjamin

Disliked: Staff & service
Staff at front desk was not friendly. I did not feel well received.
Stayed 1 night in Apr 2024
Response from Lilian on 17 Apr 2024
Dear Benjamin Thank you for taking the time to share your experience of your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. I am working with our front desk staff to prevent this from happening in the future. We will take your comments into consideration as we continually work to improve our guest experience.