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Reviews of Extend a Suites Airport

2.5 out of 5
Extend a Suites Airport
2425 S 24th St, Phoenix, AZ

Reviews

8.0

Very good

Rating 10 - Excellent. 329 out of 720 reviews" "
Rating 8 - Good. 206 out of 720 reviews" "
Rating 6 - Okay. 81 out of 720 reviews" "
Rating 4 - Poor. 49 out of 720 reviews" "
Rating 2 - Terrible. 55 out of 720 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Tara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs!!!
This place is absolutely horrible! We stayed here for one night and the next morning I had bed bug bites all over me. We found bed bugs and brought them to the front desk. I asked if they had a bed bug problem and he looked at me and said why. I handed him over the napkin with the bed bugs in it and he told me a manager would call. I never received a call back. Called them for 3 days and they kept giving me the run around and told me the main manager was not there but would call me. Never received a call to this day. Do not stay there!
Stayed 1 night in Nov 2022

8/10 Good

Jane

Stayed 1 night in Jan 2023

8/10 Good

Jeffrey

Liked: Staff & service, property conditions & facilities

8/10 Good

Adriana

Travelled with partner
Liked: Cleanliness, staff & service

2/10 Terrible

Ruth

Stayed 1 night in Nov 2022

10/10 Excellent

Macleana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Picking up and dropping off airport shuttles were very convenient.
Stayed 1 night in Oct 2022

8/10 Good

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick overnight stay on our way elsewhere after arriving in Phoenix. Rooms were dated but clean & beds comfy. Staff friendly and the price was right. I would book again.
Stayed 1 night in Nov 2022

4/10 Poor

Kendra Latish Coffield Yao Melaine

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The bed had bedbugs I was bitten all over my arm
Stayed 2 nights in Nov 2022

2/10 Terrible

PAUL William, ROCHESTER

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel was part of a package from Travelocity. It was for 3 nights. On the 2nd day I received an email stating that the government was taking over the property the next day and I would have to vacate my room a day early. I received no money back and had to find another hotel for my last night. Nobody has assisted me on getting my money back.
Stayed 3 nights in Nov 2022

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were very clean and the front office staff were friendly.
Stayed 1 night in Nov 2022

10/10 Excellent

Ixcell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like warm and friendly people.
Stayed 5 nights in Nov 2022

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo stay
Had a great time
Stayed 2 nights in Sep 2022

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

mandar

Stayed 1 night in Nov 2022

8/10 Good

Jared

Disliked: Cleanliness
Stayed 1 night in Nov 2022

8/10 Good

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was perfect for our overnight visit to Phoenix. We attended the Elton John concert and this hotel was conveniently located within a few miles of downtown and Chase Field where the concert was held at. Check-In and Check-Out was quick and convenient. The room was clean and spacious for my wife and I.
Stayed 1 night in Nov 2022

6/10 Okay

Oriana

Travelled with family
Liked: Cleanliness
No hot water in the shower.
Stayed 1 night in Nov 2022

6/10 Okay

Mike

Clean
Stayed 3 nights in Nov 2022

8/10 Good

MaryAnn

Stayed 2 nights in Nov 2022

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful customer service, perfect spot to stay if you have a late flight in
Stayed 1 night in Nov 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
They picked us up at the airport and only charged a $5 gratuity. The man was very pleasant. Bed was a little hard, and the pillows were hard. We were only there for one night sleep. Left at 4am and had another shuttle with a very friendly lady. They don't have the goodies in the morning anymore. The place looked upgraded from last year.
Stayed 1 night in Nov 2022

8/10 Good

Mary S

Stayed 1 night in Nov 2022

10/10 Excellent

sheryl

Stayed 1 night in Nov 2022

2/10 Terrible

Daniel

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
this hotel lied to us about their airport shuttle, despite us calling to confirm 5 days prior. When i called them for shuttle was advised it doesnt run after noon. Asked them if their hot tub worked. they said yes. get there, the hot tub appears to work, not full but is ice cold! in phoenix? They are lucky expedia made it right or my rant would have echoed through the lobby like the gusts of a thousand winds!! Seriously stay away! Housekeeping and restaurant were great, kudos to yall!
Stayed 2 nights in Nov 2022

8/10 Good

Maybelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was fair price
Stayed 1 night in Nov 2022

4/10 Poor

Monica

Stayed 1 night in Nov 2022

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and reasonable
Stayed 1 night in Nov 2022

10/10 Excellent

Robert, CRAWLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE THIS HOTEL LOCATION IS BECOMING AN COMMUNITY REHAB PROJECT FROM THE 16TH OF NOV 2022 AND WILL NO LONGER IN THE FORESEEABLE FUTURE BE ACCEPTING BOOKING! My stay of 8/9th Nov was a spur of the moment thing at £48 ppn it ticked all the boxes: * Staff were welcoming and helpful particularly with a booking date confusion. * An airport shuttle was provided a 10 min ride! * The bed/bathroom [130] met the Expedia Excellent standard in terms of Cleaness & Comfort. * The Roadrunner bar/ restaurant provided a good quality of dinner/breakfast options. In future (a regular haunt of cabin crew staying) once normal hotel service I would definitely stay again
Stayed 1 night in Nov 2022

8/10 Good

DeAnn

Business traveller
Liked: Staff & service, property conditions & facilities
The property was good for exactly what I needed. I wanted easy access to the airport and neighboring cities surrounding Phoenix.
Stayed 3 nights in Nov 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extend A Suites Airport
For a budget hotel, you couldn’t ask for much more. Pleasant staff, clean room that was fairly up to date. If airplane noise bothers you, it might not be a great choice, but it is super convenient and I would stay again.
Stayed 1 night in Nov 2022

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick, easy check in. Close to the airport. Appreciated the restaurant on site.
Stayed 1 night in Nov 2022

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not recommend
Stayed 1 night in Nov 2022

10/10 Excellent

Heaven Angelique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the color scheme, & the housekeepers are such a help when you need something extra
Stayed 2 nights in Oct 2022

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the area and room !!!
Stayed 1 night in Nov 2022

8/10 Good

Kip

Liked: Staff & service
It was ok, for the cost. Just functional, but adequate.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the adjoining restaurant. I did not like that the hotel was located in a huge industrial park area.
Stayed 4 nights in Nov 2022

8/10 Good

Brad, Bear River

8/10 Good

Donald

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 2 nights in Nov 2022

4/10 Poor

Carlos

10/10 Excellent

AZ Desert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and location
Stayed 1 night in Nov 2022

4/10 Poor

Samuel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Rooms need upgrades. TV had poor quality picture. No sound on some channels. Wouldn’t provide a receipt when we checked out. Noisy because of airport right next door - couldn’t sleep even with ear plugs.

8/10 Good

Florencio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and excellent restaurant! The only thing I didn't like was the beds. They were very hard and uncomfortable.
Stayed 2 nights in Nov 2022

10/10 Excellent

Eric

Stayed 1 night in Nov 2022

8/10 Good

Penny

Stayed 1 night in Nov 2022

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We selected this property as an inexpensive place to stay the night we arrived in Phoenix. But, it was quite nice for the price. It appears to have been recently renovated. The shower looked brand new and was nicer than the one in the very expensive but slightly dated "resort" property we stayed at in Sedona. I give this one a well worth the money rating - solid value for the price. Note that breakfast is not included, but there is a restaurant on site.

10/10 Excellent

Nila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed overnight before leaving for our next destination.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

4/10 Poor

Robert, lakeville

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I could not sleep to many noises outside and inside. Fridge was noise and sound like it was on it last leg
Stayed 1 night in Nov 2022

10/10 Excellent

Crystal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the bed and pillows extremely comfortable. I stayed a week and was very pleased. The restaurant next door also had some seriously tasty food!

4/10 Poor

KJ

Disliked: Amenities, property conditions & facilities
Dirty and sketchy area.