Staff very nice but some of hotel’s policies were frustrating . Free airport shuttle wasn’t available at 11 pm, and only runs once every hour in the morning. My options after getting only 4 hours of sleep (thanks American Airlines) were 5 am or 6 am shuttle. Coffee was a machine in the lobby (awful), and breakfast wasn’t available till 6. Maybe they could have some breakfast bars and one pot of fresh coffee for those on the 5 am and 6 am shuttles? So essentially, if you stay here, you may not be able to take advantage of the complimentary stuff