Premium bedding, desk, laptop workspace, blackout curtains

Reviews of Country Inn & Suites by Radisson, Phoenix Airport, AZ

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 611 out of 1403 reviews" "
Rating 8 - Good. 351 out of 1403 reviews" "
Rating 6 - Okay. 203 out of 1403 reviews" "
Rating 4 - Poor. 119 out of 1403 reviews" "
Rating 2 - Terrible. 119 out of 1403 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessicca

Liked: Cleanliness, staff & service
Nice ladies at front desk. Very professional and kind. I will come back and stay just off on their character. :)
Stayed 1 night in May 2024

6/10 Okay

Kimberly

Liked: Staff & service
I could smell cat urine in our room, they tried to cover it with a scent, we had to open the windows. I will say everything else very clean. They are remodeling first floor, we stayed on first floor, so hopefully the carpet will be updated
Stayed 1 night in May 2024
Response from Deanna on 23 May 2024
We do apologize we are remodeling, and we will be removing the carpet, we are glad the rest of your stay was great we hope you come back once we are done with the remodeling. Thank you for leaving us this review!

8/10 Good

Don

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was good but undergoing renovations. Shoukd have been noted in Expedia ad for property.
Stayed 1 night in May 2024
Response from Deanna on 23 May 2024
Thank you for leaving us this review! We are remodeling a part at a time. We apologize for any inconvenience and that it was not noted on the website.

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff was super pleasant and very helpful
Stayed 1 night in May 2024
Response from Deanna on 23 May 2024
We are so glad you had a great stay, and the staff was great, thank you!

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could walk next door to Hilton for dinner and drinks. Good breakfast choices, easy access and check in. They do not have 24/7 shuttle as advertised.
Stayed 1 night in May 2024
Response from Deanna on 23 May 2024
We are so glad you enjoyed the breakfast and the area; we are glad you also had a great check in. We do have it stated on our website that the shuttle is not 24 hours; it states that it runs from 5am to 11pm we apologize if that was not seen.

10/10 Excellent

Manuela

Business traveller
Liked: Cleanliness, staff & service
Old rooms
Stayed 1 night in May 2024
Response from Markus on 22 May 2024
Dear Manuela, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Phoenix Airport, AZ. Your feedback about the older rooms is is important to us. We are listening!We hope to see you again soon the next time you visit Phoenix. Best, Markus LewisCountry Inn & Suites by Radisson, Phoenix Airport, AZ

8/10 Good

charles

Travelled with family
Liked: Staff & service, property conditions & facilities
New construction was inconvenient. The $15 parking fee to leave your car at the hotel is orbitant. The pool and the hot tub where delightful. The shower needs grab bars for seniors like us.
Stayed 1 night in May 2024
Response from Deanna on 21 May 2024
We are remodeling the hotel; we apologize if you were unaware of the park and fly parking fee. It is free to leave your car during your stay but to leave it and not stay we do charge a fee; it is stated on the website. We are glad you enjoyed the pool and hot tub. We hope to see you again soon! Thank you!

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the worst,so dirty. We had to be moved to a diferent room because the first room reaked of cat urine.I will not stay there again.
Stayed 1 night in May 2024
Response from Markus on 20 May 2024
DearVictoria,Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Phoenix Airport, AZ. Allow me to apologize on behalf of our hotel for The appropriate managers will be notified of their failure to please you, our guest. There is no excuse for dirt!. Again, thank you for your time. We are listening! We hope for another opportunity to properly host you in the future. Apologies,Markus LewisCountry Inn & Suites by Radisson, Phoenix Airport, AZ

10/10 Excellent

Rene

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but there's really nothing around it to have a bite or drink... unless you leave the area (uber).
Stayed 1 night in May 2024
Response from Markus on 20 May 2024
Hey there ! Thank you for taking the time to fill out our online survey with such a great review! Sorry that it was hard to get a decent meal in the area...that is a shame. We take great pride in Country Inn & Suites by Radisson, Phoenix Airport, AZ and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. We have so many experiences at our doorstep! Thank you again,Markus LewisCountry Inn & Suites by Radisson, Phoenix Airport, AZ

8/10 Good

Pamela, San Diego

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Natalie was very helpful
Stayed 1 night in May 2024
Response from Deanna on 19 May 2024
Thank you!

10/10 Excellent

Danette Renee

Very beautiful
Stayed 3 nights in May 2024
Response from Markus on 20 May 2024
Dear Dannette Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Phoenix Airport, AZ. We are so happy that you are happy! Your compliments will be shared with the team- we all enjoy a "well done!" Your loyalty is important to us. Please visit us again soon! Sincerely, Markus LewisCountry Inn & Suites by Radisson, Phoenix Airport, AZ

10/10 Excellent

Lalitha

Liked: Cleanliness, staff & service, property conditions & facilities
Quite and clean.
Stayed 1 night in May 2024
Response from Deanna on 19 May 2024
Thank you for taking the time and giving us this great review! We hope to see you again soon!

10/10 Excellent

Claudia J., Garden Grove

Liked: Cleanliness, amenities
Everyone was very nice and welcoming . I was very satisfied with room service. Room space and the breakfast included .
Stayed 1 night in May 2024
Response from Deanna on 17 May 2024
Thank you!

10/10 Excellent

Li-Lin

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was under construction but it was still fine.
Stayed 1 night in May 2024
Response from Markus on 20 May 2024
Dear Li-Lin,Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Phoenix Airport, AZ. Your feedback about construction is important to us. We are listening!We hope to see you again soon the next time you visit Phoenix. Best, Markus LewisCountry Inn & Suites by Radisson, Phoenix Airport, AZ

10/10 Excellent

Ronald S., Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel
Stayed 3 nights in May 2024
Response from Deanna on 16 May 2024
Thank you!

10/10 Excellent

Michael, canton

Liked: Amenities
Beds were wonderful
Stayed 1 night in May 2024
Response from Deanna on 15 May 2024
Thank you!

8/10 Good

Ada

Liked: Amenities
I liked my stay because they respected my privacy. There is a little more than I expected for breakfast even though I didn't eat any other than the coffee and hot water. Due to the reno, so it was not the cleanest but the room was fine. I has to see if they will refund my taxi trip $15 from the airport due to a tech issue at the front desk. The shuttle to the airport was fine.
Stayed 5 nights in May 2024
Response from Deanna on 15 May 2024
Thank you for taking the time and giving us this good review! if you can send a copy of your invoice from the taxi, we will look into it and give a refund, but we need a copy of the invoice.

8/10 Good

Jayna

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Deanna on 16 May 2024
Thank you!

6/10 Okay

Carolyn

Stayed 1 night in May 2024
Response from Deanna on 15 May 2024
We apologize you did not fully enjoy your stay with us.

10/10 Excellent

Dave & Jeanie

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Deanna on 15 May 2024
Thank you!

6/10 Okay

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No restaurants within hotel area
Stayed 1 night in May 2024
Response from Markus on 14 May 2024
Dear Cornelius, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Phoenix Airport, AZ. Your feedback about just average service is important to us. We are listening!We hope to see you again soon the next time you visit Phoenix. Best, Markus LewisCountry Inn & Suites by Radisson, Phoenix Airport, AZ

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff. Nice stay.
Stayed 1 night in May 2024
Response from Deanna on 13 May 2024
We love to hear that our staff was great, thank you for letting us know we truly appreciate it! We hope to see you again soon!

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great for a good sleep for a layover before my next connection flight.
Stayed 1 night in May 2024
Response from Deanna on 13 May 2024
Thank you for taking the time and giving us this great review! We are so glad you choose to stay with us during your next connection!

10/10 Excellent

Erin N.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient
Stayed 2 nights in May 2024
Response from Deanna on 13 May 2024
Thank you for giving us this great review!

6/10 Okay

Kristi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
After checking in, we were sent to a room that was open. They were doing construction and it smelled horrible. Yes, they sent us to another room, but the whole time we were there. The whole inside of the building was under construction and loud areas of the hotel were taped off and just seemed like a mess.
Stayed 2 nights in May 2024
Response from Dee on 11 May 2024
We apologize we are under remodel; we go hope to see you after the remodel is complete.

6/10 Okay

Tiffany

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The construction was a problem but manageable. My issue was the television turned on but no channels were subscribed to so i couldn't watch TV. The walls were so thin i heard the guy next to me snoring all night long. I loved the fact the staff was friendly but the hotel itself needs work.
Stayed 1 night in May 2024
Response from Deanna on 11 May 2024
We do apologize for the inconvenience with your tv, We are working on getting that fixed. We apologize that you could hear the guest next to you. We are glad to hear the staff did a great job. We hope to see you again when we are done with the remodel.

6/10 Okay

Robert

Regular hotel. Great staff
Stayed 1 night in May 2024
Response from Deanna on 11 May 2024
Thank you!

4/10 Poor

Shirley Maria, Sunrise

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hallway smelled like chemicals and dingy… paid extra and requested a king suite and got a king bed with a shower … not what is seen on the pictures with a hot tub… nothing really to do in the area unless going to the mall
Stayed 2 nights in May 2024
Response from Deanna on 11 May 2024
We apologize you did not enjoy your stay with us, we do not have hot tubs in any of the rooms. We do have bathtubs but in the double bedrooms only. I will check the website to make sure that is fixed. Thank you for letting us know.

8/10 Good

Margaret

Stayed 5 nights in May 2024
Response from Deanna on 11 May 2024
Thank you!

8/10 Good

robert, salinas

Stayed 1 night in May 2024
Response from Deanna on 11 May 2024
Thank you!

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wendy at the front desk was helpful and friendly. Room was clean and bed was comfortable.
Stayed 1 night in May 2024
Response from Deanna on 9 May 2024
Thank you so much for letting us know that Wendy did a great job! We love to hear that. We are glad you enjoyed your stay with us!

10/10 Excellent

Luis, Superior

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.
Stayed 1 night in Feb 2024
Response from Deanna on 9 May 2024
Thank you!

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel proposal manager would not respond to requests to allow me to cancel my reservation that I had booked for an incorrect date. This review does not violate any review standards so why is it not being posted? I can only guess why (LOL)
Stayed 1 night in May 2024
Response from Deanna on 9 May 2024
I never received a message from you I do apologize. In order to change the dates, it has to be through the 3rd party you made it with and or the rate has to change with the new date, if the 3rd party did not approve it then we wouldn't of known about the change, I have no messages from you and or the 3rd party.

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, property was well maintained. Affordable. No issues.
Stayed 1 night in May 2024
Response from Markus on 9 May 2024
Yippee!We are so happy that we made you happy! Come back soon!

6/10 Okay

Abe

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dated facility. Pool area chairs did not have pads and were worn and uncomfortable. Hot tub timer wasn't working. Doors had numbers taped with masking tape. Bed sagged. TV was old and remote did not work. No alarm clock. Staff was efficient and great. Van driver courteous and on time. Staff arranged for Lyft due to late arrival which was much appreciated.
Stayed 2 nights in May 2024
Response from Markus on 9 May 2024
Abe,We are so sorry you caught us mid repair. We promise we’re are working tirelessly on these issues!See you soon!

8/10 Good

Delmar

Liked: Staff & service, property conditions & facilities
neat
Stayed 2 nights in May 2024
Response from Markus on 9 May 2024
Yippee!We are so happy that we made you happy! Come back soon!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was so nice and helpful. the continental breakfast was awesome. nice and safe environment.
Stayed 3 nights in May 2024
Response from Markus on 9 May 2024
Yippee!We are so happy that we made you happy! Come back soon!So glad you liked breakfast!

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient to airport - shuttle to and from airport excellent
Stayed 1 night in Apr 2024
Response from Markus on 9 May 2024
Yippee!We are so happy that we made you happy! Come back soon!

8/10 Good

Paige

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is under renovation… in very rough shape.
Stayed 1 night in May 2024
Response from Markus on 9 May 2024
We are sorry Paige, that you saw us in such a state. Please try us again and we won’t be disappointed!

10/10 Excellent

Luis

Travelled with family
Liked: Amenities
My room bed bathroom and staff are really friendly the place look really clean and very centric around airport and restaurant…
Stayed 1 night in May 2024
Response from Markus on 9 May 2024
Yippee!We are so happy that we made you happy! Come back soon!

4/10 Poor

Doreen

Disliked: Staff & service, property conditions & facilities
Hotel was under construction with Boomlift right in front of our window. Had to keep the curtains closed. Pool also didn't look like it was safe to use. No notification anyhow when booked. Shuttle to or from airport is actually a Lift they order under your name. Left us stranded for 2 hours at the airport riding the airport sky train back and forth cause the hotel staff didn't tell us to where they ordered the Lift. Caused the Lift driver to be mad at me cause it was ordered under my name. Lift cancelled. Then needed to order another Lift. Won't stay there again.
Stayed 1 night in Apr 2024
Response from Deanna on 6 May 2024
We apologize for the inconvenience of the Lyft ride, we order it and tell you where to go to get the Lyft and you also get a text showing you where the Lyft driver is it is ordered in your name but we pay for it and it is only to the hotel we have a shuttle back to the airport, until we get approval at the airport we use Lyft to make sure we have a way for our guest to get to the hotel , there is only 1 spot in each terminal to be picked up and where we send all guest and Lyft drivers. The pool is up and running we apologize if you did not know it was. We are remodeling and hope you come back to see it when it is all done.

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service
The evening front desk associate Wendy could not have been nicer or more efficient- calling our cell to let us know a LYFT driver would bring us to hotel (on them) due to no shuttle available as advertised.The price was reasonable. The room was adequate, cool and mostly quiet. The hotel is a little dated and can use some clean up, but it wasn’t bad. Breakfast ok, very crowded first thing with basic items.
Stayed 1 night in May 2024
Response from Deanna on 6 May 2024
We are so happy to hear that Vanessa and Wendy were great, we hope you come back after the remodel. Thank you for staying with us!

10/10 Excellent

James, Camarillo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Deanna on 6 May 2024
Thank you, we are so glad you enjoyed your stay with us, we hope to see you again soon!

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service
A little worn, but clean and functional.
Stayed 1 night in Apr 2024
Response from Deanna on 5 May 2024
Thank you we are remodeling we hope you come back and see it when we are all done!

6/10 Okay

Ramon

Liked: Cleanliness
Convenient location for flights. Staff was mixed from knowledgeable to not so. We had been told that there was no problem to get our boarding passes printed at the front desk, when we arrived no one could do it except for a knowledgeable young person. We had been quite concerned for an hour or so.
Stayed 1 night in May 2024
Response from Deanna on 5 May 2024
We apologize we do have some new employees, we are glad you were able to get that all taken care of!

6/10 Okay

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice but some of hotel’s policies were frustrating . Free airport shuttle wasn’t available at 11 pm, and only runs once every hour in the morning. My options after getting only 4 hours of sleep (thanks American Airlines) were 5 am or 6 am shuttle. Coffee was a machine in the lobby (awful), and breakfast wasn’t available till 6. Maybe they could have some breakfast bars and one pot of fresh coffee for those on the 5 am and 6 am shuttles? So essentially, if you stay here, you may not be able to take advantage of the complimentary stuff
Stayed 1 night in Apr 2024
Response from Dee on 5 May 2024
We apologize we could of made a breakfast bag and we do have coffee 24 hours we apologize if you did not enjoy the coffee.

8/10 Good

Tasha, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Worked perfectly, at airport
Stayed 1 night in May 2024
Response from Deanna on 5 May 2024
Thank you!

10/10 Excellent

PHILIP

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Deanna on 5 May 2024
Thank you!

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
The parking was severely limited. Had to park in the adjacent hotel’s parking.
Stayed 1 night in Mar 2024
Response from Deanna on 3 May 2024
We apologize for the parking we were working on the roof and had to block of some parking spots, we are glad that you enjoyed your time with us.

10/10 Excellent

Jodi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the highway exit for easy on/off but no highway noise in the room. Check in was very easy, even late at night. Wendy at the front desk was really kind and helpful, even after a long day. The property is clean and the the bathroom was very clean- not always the case these days. Great deal for the price.
Stayed 1 night in May 2024
Response from Deanna on 3 May 2024
Thank you for this great review!